Moving Truck Rental in Jacksonville, FL at Victoria Motors Inc

the edgewood avenue location,(near lem turner rd)were very disorganized!!they did a terrible job....however Victoria motors saved the day, they were very helpful,and courteous,they may have saved us from going with Penske,on our future needs.

Do a surprise check on your u-haul renters to make sure they are up to par for u-haul standards

The Owner/Manager was very professional and friendly.

I reserved a 9' cargo van to move my daughter into her college apt. I drove 250 miles to pick up the van and her things from storage onward to Tallahassee. I was unfamiliar with the area so got there early for my 4:30 reservation. The van was not there and they closed at 5:00! I was panicked. Wally, the owner was wonderful - checking with UHAUL Central (thanks MIssy!) for other locations nearby. It was now Friday rush hour in JAX and would take 45 min to go cross town. And I was exhausted from my drive! . Luckily the van returned shortly after 5:00. The owner was so sorry for the confusion - and the customer service he provided was superb! He offered to shave off a few $$$ for the delay and inconvenience as he wanted me to have a really good rental experience. All turned out well....the equipment is new, clean, and economical. I highly recommend Wally at the Victoria Motors location. Best to call to reconfirm that your equipment is indeed available on the day of your rental!!! :-)

Excellent experience with the U-haul and the personnel were amazing. I’m most definitely coming back to this location if I needed to rent again. Very nice and informative. I was very pleased with the services provided. Thank You U-haul @ Victoria Motors.. I really appreciate you taking the time out to give my family and I the quality service.. Thank you

There was a $10.62 Fuel credit then I return the truck with the same amount I received truck with. I get charged $10.62. Why ??

Everything was fine

This location was not open while dropping the uhaul off (holiday). It was not in the best of locations, but the man next door told us what to do.

I was behind schedule due to traffic congestion & weather in FLORIDA and I called the drop off lpcation to let them know I would not be on time with drop off so the informed me to just leave the key in the drop box, so I did as instrusted on the day it was due and still charged and extra day. I have used uhaul several times with no problem and always had good experiences and I am very upset and disappointed with this experience and extra charge, even after calling and speaking with customer service to no avail. I believe I will take my services else where from now with budget or penske.

I reserved the van online originally I was told to go to a different location in Fort Caroline which they didn’t have what I had reserved they did not told me that I was redirected to the one in Beach so I went to a different location and they did not have it either. I decided to call instead of just driving around when I call then is where I found out that it should have been this location. The person that answered told me that she didn’t see where I was send this information and that she was going to send it, but I never received it. I had to call all the ones I found on google to make sure I went to the correct one. Not a good service.