First issue was that the Uhaul app and website were frequently down. Even when up, there were still issues. Then, I make a 4:30 reservation on Thursday July 3rd, because the website says they are open until 5 pm. Then I get an email, weeks later, saying that I've automatically been moved to a 24/7 pickup after hours because oddly, the website has been changed and now says they close at 4 pm. Well, I don't trust the after hours process, especially since Moving Out was closed on Friday, and having frequent problems with the website and app. If I had an issue after hours, I would have been without the Uhaul. So I had to make difficult arrangements to have the Uhaul picked up before closing on Thursday. I dropped off the Uhaul a day early, on Friday, because we were told that if it was brought back on Friday as opposed to Saturday, there would be a price break. Interesting then, that when I received my receipt, it stated that the vehicle was dropped off at 7:33 am on Saturday (which it wasn't, that's just when they opened and found the parked vehicle), and no price break was given. Literally a problem and a hassle, every step of the way.
Christopher P
Moving Out
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Hagerstown, MD 21740
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Absolutely a pleasure to deal with.
Kimberly GI hate not having a staff member on hand to take ownership and sign off on the condition of the equipment. I hate having to waste time taking all the time taking tons of pictures only to get a random charge a day later for something as stupid as "dust in the bed". Staff your locations!
Anthony PThey made me late and didn't honor the guarantee, stay clear and use Home Depot instead...
Ronnie GThe service is great, but I would recommend getting the truck serviced due to it sounding like the engine may be slipping, and I had a hard time keeping the truck in gear.
CHRISTINA B