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SHERRY M
Customer Reviews for Moving Out
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When they call you they should leave a voicemail so you can call them back instead of just saying hello, I get a lot of calls from people who just say hello and they are telemarketing. Overall, it was excellent. Thank you very much..
ALITA CA logistical joke. Clearly, a strategy, U-Haul routinely rents out a reserved truck despite all of its customers attempts to call and check on and make sure the truck will be there- this has happened multiple times when using U-Haul for one way rentals. The strategy with one way rentals is clearly designed to maximize profits, but make no mistake. I will not get caught again by this disrespectful business plan with absolutely no thought to the end user. There is no disclosure or absolutely no training for their employees to let you in on their dirty little secret that they will absolutely give away your reservation and this is a strategy coming down from the top having experienced it multiple times. I literally watched a customer drive my 20 foot truck away while the U-Haul employee just shrugged his shoulders. Well done U-Haul, I will do my best to enlighten anyone to your business practices.
CHRISTOPHER RThe people at this location were friendly, helpful and expedient. Will rent from again!
KIMBERLY GI honestly couldn't think of wanting anything done differently. Excellent service!
FATINA HVery easy and efficient rental
LINDA BHave the truck pulled up and ready and the attendant go over it with the customer.
JEFFREY BWell run place! Everyone was helpful and professional. Would definitely rent from this location again!
DWIGHT FI requested a 20' box truck and was left with a 15' box truck.
Adam MVery nice employee, friendly and knowledgeable
MICHAEL SNeeds to be more pick up friendly. No one was at the pick up location. It took about an hour for the mobile pick up. Not only that, I was charged over $50 extra dollars because no one told me the difference between an in town rental vs one way rental. This whole process sucked!
Lloyd CFriendly staff, rental and return was really easy!
JULIA RVery kind and helpful. Keep up the good work. 😀
DARRYL Hnothing seamless process
GARY MAsk the service continues to be as great. Second time renting within four months! Will be back again!
FATINA HOver charged me for stuff that didn’t know about
Amelie WWhen we dropped off the truck in Hagerstown it was after hours. We used the key drop box.
Lori KKim was extremely accommodating. Thanks
PATRICK MGood, fast, friendly and knowledgeable
Kim AThe employees are friendly and knowledgeable. I was in and on my way in a short time.
Kim AI was unsure exactly where to park this vehicle. There was a spot open near the other uhauls however the parking spot was very narrow. I didnt work with any personel so i dont know if they were helpful. The app wouldnt let me choose not applicable.
Valerie CVery friendly and helpful employee took care of me.
john mGet new management they don't keep there word
TODD SThere was no utility cart in truck and didn’t get money back from not using my mikes should of had a refund
ashley wThe young lady that helped us was very professional and friendly.
PATRICK NWhat a disaster. The U-Haul website selected this Frederick St location for me. I said no, I wanted a closer store. Both had the 9' cargo van I wanted. When my S-I-L arrived at the closer location, which was on the printed out receipt, they not only did not have a cargo van, they were not expecting us. The CSR did some online research, and found our reservation at the Frederick St store (the other side of town). Frederick St location was much cleaner and better organized than the closer store, but added more miles to our move. There were issues with returning our key at 1:30pm (after the store had closed) and we had to make a second trip back to complete the transaction the next morning. There is something to be said for low-tech drop boxes.
Kathleen ALeland was very pleasant and helpful. He was knowledgeable and efficient.
Kim AThe representative used a cell phone to take a picture of my drivers license, which I completely disagree with and do NOT approve. That should only be done by the customer if s/he chooses OR the information needs to be manually entered by the representative. It appeared to be a personal cell with the U-Hual application installed. It you have COMPANY phones, they should at least resemble one (orange, black, & white).
Stephen TI was very happy with the customer service and setting me with the equipment that I used , thank everyone
ALAN DEverything was fine. Kim was fantastic given the location at 775 Frederick Street left me down. She took care of all paperwork fast and got me on the way. Really appreciate it!
Eric CI am however very dissatisfied & very upset that the back had leaked a lot of water from a downpour I drove thru & ruined a lot of my electronics & speakers. I would like a return call to me so I can tell you everything. LJ Mark
LJ MWe were fortunate to find this location since the one up the street where we had our reservation had a sign on the door saying closed due to emergency. I never received a phone call notifying me!
Sharon LNo comment
Brian JThis was a perfect experience. I was in a bind. Hadn't thought of uhaul. Last minute you saved me. Gracias.
ANGELA QThe sistem for the check out is very slow and no work good. That take me like 1 hour to do my selft checkout out.
Herberth CGood Service. Nice👍
vachel mMiss Destiny was helpful, and extremely friendly!! She’s doing an EXCELLENT job over there!!
Brian CKim, Destiny & Mike were exceptional and the rental was easy and hassle free. They were pleasant and knowledgable.. I had my hitch installed by them as well. I will definitely rent from them again!
Kim ASmall facility with a very nice staff. They seemed to be having computer problems while I was there.
David lDestiny was fantastic in hooking up the trailer. Knowledgeable and personable. Will definitely be renting from them again.
Jon KFor being my first time renting a vehicle, Destiny at 226 Frederick st. made the process absolutely seamless! She was extremely thorough and patient with any questions I had and truly showed what customer service really means. I would definitely recommend this location!
JORDAN RI had exceptional service and rental van, can't think of any improvement thoughts at this time. Thank you for your service.
Fatina HStaff were knowledgeable and helpful! Equipment was in great shape and fairly new. Super fair pricing and great service.
Brian FGas wasn’t on half way
rayqwon sCustomer support needs more training. Made multiple calls to get issue resolved and kept getting transferred to new reps. Ended up loosing 3 hours of my time that I still paid for just to have the same issue at the time I had to return the rental. Worst customer service ever!
Karla AUpdate locks and or put a lil roof over lock boxes so that the locks are not in the weather.....it took me over an hour to get the app to work and then once it finally worked, the lock was rusty and I had to have my dad come mess with the lock cause it didn't matter what I did , it wouldn't open. And he even had a bit of an issue getting it open also. But other than that. Whole rest of the experience was good. Cust Serv rep was awesome and very helpful on the phone. Return was easy.
Crystal MI think there needs to be a better way of picking up a U-haul truck, the mobile app process is not friendly at all and either needs to be tweaked so it is, or it needs to go away because that whole process was terrible. It took me longer to check-in than it should have for me to start my moving journey
Tozanee SWindshield wiper needed replaced. We mentioned it and the staff didn't offer any kind of solution, only a "I'm sorry." Very difficult to see to drive. The inside of the cargo area was not swept clean. There were still things in the cargo area including a baby bottle and a pair of underwear to name a couple of items left behind.
kathleen wVery friendly and helpful staff. Easy in and out process
Andrew LAgent very polite, professional and helpful.
sherry lI had no idea I needed to use the app and check out prior to putting the keys in the box. Please add a sign that says to do that before dropping the keys off
Veronica FThe Person at the desk was very friendly and accommodating
jason pVery respectful and helpful. Thanks guys keep up the excellent service
CHARLIE CEverything was perfect...awesome customer service...I even received a Xmas goody bag...will use them again if needed...
Roy LThe woman who checked me out was very helpful and knowledgeable. Great experience
Meredith LNot sure since I didn't have any problems that needed to be address or fixed.
jackie pNo complaints, it was a very pleasant experience, very helpful, thank you, my next move will be with your company,
andrew tI received a Christass gift😊👍
christian nGreat customer svc, very helpful, but I somehow ended up with someone else's printed contract in my folder. I have it in my email though. Their info showed my selected drop off location did not accept drop offs...this turned out to not be the case when I called.
Andrew JServicio al cliente de excelencia.
Joanne BThe last rental was terrible the truck felt like a safety hazard to rent. If I would've had the opportunity to not drive it I would've taken it in a second. I called the main number to voice my concerns and they were completely unhelpful suggesting that I not drive it and wait until the location was open. Obviously if that was an option to wait I would've done that rather than waste money on a terrible truck.
Tracey TThe staff are friendly, courteous, and speedy. I've never had a bad experience with this location and I plan to use it again in future.
William HMaybe the next time a husband and wife come in there we don't have a huge man standing way off in the back staring at us , until we finished with the checking truck out it felt very intimidating and it felt kind of racist.
Eugene FThe staff are wonderful, always very helpful, and the location is very convenient.
William HI was happy with the truck. There was not dolly as requested. Unsure if that amount will be credited. If it was there or if it is credited back rating would've been excellent.
Tracey T