Uhaul needs to get better organized. We made a reservation at one site. Two days before pickup, we got a text saying there was no truck available, so we had to negotiate another location. That location didn't have the 15' truck so we were upgraded to a 20' truck.
David LaVie
Breezy Hill Curb Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Graniteville, SC 29829
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Customer Reviews
- 4.0 Average Customer Rating
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Agent was kind and courteous. Transaction was smooth and easy.
Mark SellmanMy rental experience today started off horribly. I had made a reservation at beauty shop in Warrenville SC and when I showed up to get the truck no one was there. I spoke to someone in uhaul who called the location and was told there was someone in the beauty shop but there wasn't. Back and forth with uhaul and the beauty shop on the phone came down to they didn't have my reserved truck. As a minimum I should have been notified my vehicle reservation could not be accommodated before I drove to the location. Next the owner of the beauty shop location was rude and got mad at me for calling uhaul. She told me she had a larger truck but it would cost more. This was not acceptable so I had to drive to get a truck at breezy hill. In the end I was able to accomplish my move. I have rented from uhaul many times and never had any issues I will never rent from the original Warrenville SC location due to poor customer service and not notifying me that my reservation was not available.
Kevin KeefeRelatively smooth and efficient procedure... I was left to back into a field to retrieve the trailer furthest away instead of the one right next to the parking lot. But it was easy enough. No assistance but I was able to figure out the hitch mechanism.. again easy enough for someone experienced with trailers. Might be tough on a newbie.
Ron JensenWere not able to explain check in process
Jackie Morris