I rented a van and picked it up the day before. When we left on our trip 40 minutes into a 4 hour trip upstate with a filled packed van the check oil/ low oil light displayed. We need d to drive half an hour back to find a location that had oil and called U-Haul to check the type of oil needed. It is listed on the cap. The oil tank was completely empty. The oil cap was stuck on and could not be opened. We had a time to arrive and were stuck and then we got someone to help us get the cap off after we were told road service would take three hours and this was in the evening w could not stay on the side of the road in ten dark at night. We were scared and nervous. We put two containers of oil in and it was still not high so I added a third. We saw the cap was missing from the coolant. There was also no window shield washer and while we were driving birds messed up the windshield and we put wipers on which created a big smudge and there was no washer fluid in the reserve. So many safety concerns. To me when someone requests a vehicle it would be understood that the vehicle would be in safe working order. I have used U-Haul in the past and never had this type of experience. I have always been satisfied. My biggest complaint is this individual had no consideration for our safety and she. Someone rents a vehicle it is with the understanding that we expect we can trust and feel secure that our vehicle works and works well and is safe. To send a family ( me and my daughter) into a vehicle with no oil is criminal we could have died. The engine could have seized and could have gone on fire in an area where there is no available help. Upstate New York has no open gas stations at night and we could have been stuck in the darkness and rain with no way to go home. I can't even imagine the train this would have given my daughter, it would have taken hours. It so shaken up from this event that neither of us can truly relax it was so upsetting and frightening to think of what could have happened. I continued to check the oil and I am requesting a refund. This was completely unacceptable. Vehicles should be checked and serviced before being sent out for use. Tires, oil, brakes should all be in good working order along with all car fluids after each drive. Please see that this never happens for anyone. It was terrifying to imagine what we would have had to do to get on the road again and how many hours it would have taken in tenders with all our things. I'm so angry about the carelessness that was involved in this.
Stefanie R
Car Salon
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Glen Cove, NY 11542
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Nothing you guys were great you made it easy to pick up and easy to drop off. Keep up the great work guys I would highly recommend this place to friends and family Thanks it was a pleasure doing business with you. See you again soon
Rosemary JNothing Neil was a pleasure do deal with and made it very easy Thank you
Mario BNeal Fine was great!
Peter SMake the documents you provide more easily readable and printable. I could do neither.
John R