Terrible customer service.ALEJANDRO C.
Moving Truck Rental in Gaithersburg, MD at Montgomery Village BP
(Distribuidor de U-Haul del vecindario)
Gaithersburg, MD 20886
(Located at Montgomery Village Ave & Centerway Rd in Montgomery Village)
Services at this Location:
- Lun. - dom.: 8 a. m. - 6 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en Gaithersburg, MD 20886
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 2.0 Average Customer Rating
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Cab compartment should be clean.Thomas K.
It has nothing to do with this location, U-Haul was a bad bad experience this time. They charged me additional money. No more U-HaulMalik M.
Per the clerk instructions, we cannot return the truck at another location. Other locations allows to return to a closer location of final destination.CAROLINA A.
Manager should be on time to rent the truck to customer.Jacquelyn T.
They cancelled my rental before the grace period was reached. I had to spend 15 minutes calling customer service to get the rental reinstated. The man at the pickup location was rude and charged me AGAIN for the truck even though I prepaid online. I had to wait a week for the credit. He was disorganized and disrespectful. The equipment was dirty and stored in a bathroom at the gas station. I would never recommend renting at this location.Tiffany N.
I didnt get the furniture dolly or pads that i ordered. Vehicle was parked in a high traffic area so i couldnt get a good look the whole way around before pickup. I had to inspect after i left and found paint on the passenger window.Todd M.
The uhaul employee was a jerk and the truck had trash on the interior.Corey B.
Everything went smoothly. UHaul help number was very helpful when called.Jacob H.
Trucks need to be maintained regularly. Tire pressure, and cleanliness of the driver and cargo areas.Angel D.
The person who rented the truck to me charged me a different amount then when I signed up online. I told him no insurance and he charged me anyway and said oh well. Never again.Kelly A.
I believe I was quoted approx. $43 when I reserved the truck. I drove it a total of 12 miles from the pick up location and back. I asked the guy about gas, and he said not to worry about it, as it only had 3/8 of a tank when I picked it up. I got no receipt and he said I was all set, then I noticed my credit card was billed a total of $61.James C.
Agents could be better trained in customer service. This location has no printer and did not print rental agreement. Details of "Confirmation of Rental" sent to me by email contained errors, for example it was claimed I made the booking for 4 hours whereas I booked the van for a whole rental period which should be 24 hours. I returned the vehicle before the expiration of period. I was charged $74.82.....$19.95 too muchTheophilus O.
The truck was dirty. He ignored me and helped customers who were getting gas. Had an awful experience. Makes me not want to rent uhaul in the futurekwame D.
The owner of this location had horrible customer service. He helped numerous people before completing our transaction so it took 20+ minutes to return the uhaul. He was very rude when asking us to put more gas in- despite driving a total of only 6 miles- after saying to make sure it was full to 3/4 of a tank- which it still was. Overall very bad service and I would not ever use or recommend this location in the future.Kaitlyn W.
When I reserved the truck U-Haul told me I had to go through a pick-up process using my smart phone, and I needed to bring passport etc. When I collected the truck I tried to go through the process 3 times but the U-Haul website crashed every time I tried to upload my driver license pictures. It turned out there were staff at the pickup location and in fact I never needed to do the online process, so the whole thing was a waste of time. Please fix your processes and your software.Howard A.
Truck was not ready for self pickup. Reserved blankets not available. Attendant too busy working gas station.Andrew L.
Location was dirty. Staff was extremely rude. I paid to have 6 furniture pads and never received them. I wouldnt never recommend this place to my worst enemy.Lauren P.
Gas station attendant who I got the key from made racist remarks, and the van I rented did not have the equipment I had requestedChristopher W.
Only downfall was I could not return the car elsewhere. It must be returned to the same pick up spot. Otherwise, great/quick service, and clean van, easy to drive.LAUREN L.
Went 25 miles, paid $10.00 for gas for a truck that was supposedly full when I picked it up, for a 10' truck I think this was a rip off. 7 miles per gallon? I don't think so. The $19.95 a day ended up being $75. with $14. insurance and gas, milage charge, for 25 miles and $10. of gas charge for 4 hours limit.Gordon K.
Jay I just saw this email after coming home with my worst experience renting from Uhaul in my life! I already returned the van by 3pm the due time. The guy at the store was acting all weird saying he is not accepting the return of the van and I need to call your office. Spoke to a lady who said you will not pay that $99.00 rental fee, Just return the van and it will all be fixed by the office.. The lady on the phone told me that it will be fixed when it gets processed so I signed the receipt under duress that still says $134.38 charge.... I am including the receipt that your company sent me. By the way the rental fee for mileage for that van on line and at the store is .39 cents per miles not.79 cents. Can you fix this please.?Denis M.
The reps were rude, charged me for options I didn't select and wouldn't bother to help me find my ID I may have left on the counter. BAD DUDES!!Jonathan P.
The man at the location was extremely rude to me and my mom. I asked if he needed my ID and he snapped at me that he will tell me if he needs something, he barked at us to move away from the window when no one was in the store. He was very rude and scared us. On return of the vehicle he took my receipt and said I had to wait for the update again rudely. My sister who was picking me up confronted him on his rudeness to me and my mom the day prior and again the way he talked to me. She told him he needed to talk to people with respect and then he apologized. I would not recommend this location and this is not just this location I am placing my experience of several location that has been extremely poor. I have a small business and I have been renting cargo vans every weekend since may and the service has been just horrible I finally and giving back feedback b/c I can't deal with the locations and their service. I am now just planning to by a van than to deal with Uhaul's poor service.Maritza D.