Comentarios del cliente para Montgomery Village BP

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Montgomery Village BP

Grado total:

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Kaitlyn W. en

Grado:

The owner of this location had horrible customer service. He helped numerous people before completing our transaction so it took 20+ minutes to return the uhaul. He was very rude when asking us to put more gas in- despite driving a total of only 6 miles- after saying to make sure it was full to 3/4 of a tank- which it still was. Overall very bad service and I would not ever use or recommend this location in the future.

Liz M. en

Grado:

El cliente no dejó un comentario.

Brenda J. en

Grado:

El cliente no dejó un comentario.

Cade L. en

Grado:

They were very helpful and on the ball. Ended up being better than I expected.

Howard A. en

Grado:

When I reserved the truck U-Haul told me I had to go through a pick-up process using my smart phone, and I needed to bring passport etc. When I collected the truck I tried to go through the process 3 times but the U-Haul website crashed every time I tried to upload my driver license pictures. It turned out there were staff at the pickup location and in fact I never needed to do the online process, so the whole thing was a waste of time. Please fix your processes and your software.

Andrew L. en

Grado:

Truck was not ready for self pickup. Reserved blankets not available. Attendant too busy working gas station.

Lauren P. en

Grado:

Location was dirty. Staff was extremely rude. I paid to have 6 furniture pads and never received them. I wouldnt never recommend this place to my worst enemy.

Christopher W. en

Grado:

Gas station attendant who I got the key from made racist remarks, and the van I rented did not have the equipment I had requested

Jose P. en

Grado:

El cliente no dejó un comentario.

LAUREN L. en

Grado:

Only downfall was I could not return the car elsewhere. It must be returned to the same pick up spot. Otherwise, great/quick service, and clean van, easy to drive.

Gordon K. en

Grado:

Went 25 miles, paid $10.00 for gas for a truck that was supposedly full when I picked it up, for a 10' truck I think this was a rip off. 7 miles per gallon? I don't think so. The $19.95 a day ended up being $75. with $14. insurance and gas, milage charge, for 25 miles and $10. of gas charge for 4 hours limit.

Denis M. en

Grado:

Jay I just saw this email after coming home with my worst experience renting from Uhaul in my life! I already returned the van by 3pm the due time. The guy at the store was acting all weird saying he is not accepting the return of the van and I need to call your office. Spoke to a lady who said you will not pay that $99.00 rental fee, Just return the van and it will all be fixed by the office.. The lady on the phone told me that it will be fixed when it gets processed so I signed the receipt under duress that still says $134.38 charge.... I am including the receipt that your company sent me. By the way the rental fee for mileage for that van on line and at the store is .39 cents per miles not.79 cents. Can you fix this please.?

Jonathan P. en

Grado:

The reps were rude, charged me for options I didn't select and wouldn't bother to help me find my ID I may have left on the counter. BAD DUDES!!

theresa T. en

Grado:

El cliente no dejó un comentario.

Kenita S. en

Grado:

El cliente no dejó un comentario.

Bismary R. en

Grado:

Parking!

Abdulai F. en

Grado:

El cliente no dejó un comentario.

Maritza D. en

Grado:

The man at the location was extremely rude to me and my mom. I asked if he needed my ID and he snapped at me that he will tell me if he needs something, he barked at us to move away from the window when no one was in the store. He was very rude and scared us. On return of the vehicle he took my receipt and said I had to wait for the update again rudely. My sister who was picking me up confronted him on his rudeness to me and my mom the day prior and again the way he talked to me. She told him he needed to talk to people with respect and then he apologized. I would not recommend this location and this is not just this location I am placing my experience of several location that has been extremely poor. I have a small business and I have been renting cargo vans every weekend since may and the service has been just horrible I finally and giving back feedback b/c I can't deal with the locations and their service. I am now just planning to by a van than to deal with Uhaul's poor service.

vicki Z. en

Grado:

El cliente no dejó un comentario.

Eyuel T. en

Grado:

El cliente no dejó un comentario.

Matthew D. en

Grado:

Uhaul changed my pickup location without informing me, so I showed up at the location in my confirmation email to find they had no truck for me. When we found out that my location had been changed, I showed up at the new location (BP) and he did not have any furniture pads like I had ordered.

Damaris B. en

Grado:

This was the most horrible experience I had with Uhaul. I had to go to 3 diferentes placed to get my truck and accessories so at one place the truck and the other place the Dollie so I was asked to return each at their respective places. So because of this I had delay on everything else. Do not recommend the place on Montgomery village, these people hardly speak any English and were super rude.

Madalyn B. en

Grado:

Worst location I have ever been to. Not a safe area. Manager didn’t speak English well at all and could not communicate. Awful.

koorosh B. en

Grado:

They dont know how to talk to the customer

Dominic T. en

Grado:

i would like to have received a receipt after I dropped off the truck.

Dario B. en

Grado:

El cliente no dejó un comentario.

Tammy C. en

Grado:

First of all, I did not select this location for pickup. The Uhaul supplies I added to my order were not adquite in quantity and I was pointed in the direction to a back room to retrieve myself. The blankets were scattered about and sloppy.

Maria V. en

Grado:

Hire better employees that smile or treat customers with respect.

Mairene M. en

Grado:

No comments

Elizabeth C. en

Grado:

El cliente no dejó un comentario.

Kenya S. en

Grado:

The cab of the truck was dirty, the clerk was very rude and disrespectful. He did not honor the contract whatsoever. The truck was returned on a half of tank and the clerk refused to take it back unless more gas was put into the truck. The gas was then placed into the truck however, the access money was not reimbursed. This location should not be allowed to rent out uhaul vehicles at all because they make the company look bad as a whole. I feel as though I wasn’t treated fairly and I was taken advantage of as well as cheated out of my money.

Tina O. en

Grado:

My experience with the BP staff was horrible. I picked my rental an hour late, and requested that the reservation be extended an hour or two to give me time to move out of my Uhaul storage. Not only did he not extended my reservation as requested, but he didn't give me the dolly that I also reserved. When I returned the vehicle, the clerk/representive helping was extremely ruid, he charged me an additional day for services and then proceed to harrass me verbally because I didn't agree with the charges. I will never rent from this location again. BP Montgomery Village, MD has the worse customer service and will overcharge everytime just to make extra money. I would advise anyone considering this location to be careful using BP!

Barbara M. en

Grado:

El cliente no dejó un comentario.