Update the check-in and check-out experience. Expecting customers to use your App, or use their cell phone, for essential check-in / check-out needs is ridiculous. It's my phone, I use it for my purposes, NOT yours. I'll likely never rent from you again.
DAVID S
Fort Knox Self Storage Frederick
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Frederick, MD 21702
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
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Great experience.
ROBERT WCheck-in was a little bit of a hassle. I listed my husband because it’s normally who I list for the next person to call. I had to sit and wait for someone to call him and he was about to run a race so there was a limited timeframe available. So I felt like we sat at the location for about 15 to 20 minutes. Just trying to get everything verified, you couldn’t reach customer service via chat or phone. Kind of resting with the drop off. The drop off location was a little risky. I would not have dropped that off at night in that location. Plus, we had to upload photos after already paid the deposit. And there was no indication that I was done with everything on the app. It just kinda kicked me out and wouldn’t let me sign in. And then had to call customer service to see if everything was OK. I felt like it was a lot of time wasted to do the self check-in and self check out
Renata FFrom start to finish the experience was easy. It made a difficult day of moving less painful. Customer service was exceptional. Thank you!
Julie CFelt like I kind of got ripped off with the cost. I only needed the rental truck for two days but got charged for 4 days. I returned the truck after less than 24 hours but got charged for 4 days. Why was there a 4 day minimum? I’ll definitely shop around next time
John B