Both men who worked on the days that I picked up and returned my truck were friendly, courteous, professional and helpful. They really made that part of my move smooth.Heather M.
Moving Truck Rental in Frederick, MD at Toll House BP
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Frederick, MD 21701
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Very friendly and quick process to pick up the truck even with another guest ahead of us in line.Derrick R.
The owner was very helpful at the start and conclusion of the rental.Anthony T.
everything went smoothly.MARILYN K.
The service representative was very friendly but overwhelmed. The UHaul webpage was down and causing major delays. He was helping anther UHaul customer for 20 minutes while trying to help customers paying for gas, drinks, and cigarettes. I tried to call UHaul myself and was on hold for rover 15 minutes. There are many people unemployed due to the pandemic. When I hear that a business has a long wait time, I have to question why they would not hire more help. Maybe they care more about profits than customer service.Andrea N.
Excellent customer service and good truck too. ThanksDaniel W.
Nothing that I can think of. Everything was great!Cecil P.
Pickup and drop off times were accommodated. At drop off it was pointed out that I needed to sweep out the van to avoid a $35 cleaning fee, and a broom was loaned for said cleaning. Genial and hospitable service. Easy in, easy out, couldn't have gone better.James A.
I got to the u-haul place where I booked my 10-ft truck. They didn't have the 10-foot truck, so they sent me to another location. I was charged twice for one u-haul truck. At first, I was told it was cancelled, and one wouldn't even hit my account. I saw the two pending charges, and I called and was told it both would not actually process or something like that. Both processed through, and now I have to wait 5-7 business days to get my money back - money that I should never have been charged. I also wasn't told a specific time to bring the truck back, so I was charged for an extra day at the u-haul place where I turned in the truck. Overall, it was a bad experience, and I'm still waiting on my $340.20 refund. Maybe I will be refunded for the extra day too. Or maybe I won't get any refund at all.Rachel L.
The employee couldn't find my reservation and needed to contact the field manager and then they added insurance and a cleaning fee on the truck when I declined insurance and brought the truck back clean.Ehdaa M.
The price ended up to be 3 to 4 times what was advertised. The rate of $19.95 per day turned into $110.00 for 4 hours with all of the hidden fees. Come on man, just be honest.Todd R.
The U-haul cargo van was practically new and was very easy to drive. Customer service was exemplary at this convenient location, making rental very pleasant.Margaret A.
Make sure the automobiles are cleaned and sanitized. Dog hair and strong odor. Horrible and had to hold your breath. The vehicle needed to be cleaned and deodorized. It ran well, but last person that used the cargo van did a number to it with animals.Vivian D.
Excellent overall - BP Manager very helpful and provided excellent customer serviceTom K.
The truck I rented did not have a ramp for me to move my things.Tina W.
I left the store and drove home. As I stood outside of the van talking to my son the sIde door of the van opened and a man got out. This individual had been sleeping in the back of the van. The rental agent never came out and checked the van for damage etc. when i rented it and had no idea a homeless man was in the van.Steve M.
When I dropped off the truck, the gentleman was great. I wish I had gotten his name. He was kind and courteous. The first representative when I picked up the vehicle wasn't as spectacular.Alisa P.
I ordered a 10' truck but was basically forced to take a 24' instead since there were no 10' trucks available. I'm worry about the reservation that I have for this coming Tuesday at same locator a 10' truck. I hope it is there...Mark A.
App check in and out is ridiculous. Right side mirror could not be moved. Very dangerous!!! When telling attendant he said to call and complain. Bad experience. Far too expensive for 4 hours!!!Michael L.
Fastest and easiest Uhaul rental I have ever used!!!Darrell H.
Helpful I would recommend this location. In that it was a drop off/gas station it wasn't inviting. However, the gentlemen I encountered was very nice.Annette W.
I'm not sure if it was a mistake, but this location incorrectly charged me a â€˜wrong destination' fee of $50. I tried contacting them, as this was incorrect, and didn't get an answer. Ultimately, uhaul customer service gave me a refund and were very helpful and professional.Sean W.
I was suppose to pick up my truck in Watertown,N.Y. After keeping in touch with them four different times about getting truck there on a certain day,they said they would have it there .We had to go to Carthage to get truck. That was very frustrating,and we were going to Maryland with it. On my text message from u haul they had two different pick up locations on it the day before I was going to get truck.Cathy M.