at 5pm on Saturday I called to add another day for use of van, the agent which answered advised me to call back @5:30 pm which I did call back twice no answer; not kool
Larry J.
Midgard Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, NC 28306
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- 4.5 Average Customer Rating
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The employees who originally assisted me were friendly and professional. Due to our daily driver being out of commission, we ended up needing to extend the rental another 5 days, each day paying separately. After 6 days, I had an issue with my bank card, and it could not be charged. The employees I spoke with about the issue again were professional and understanding. On the 8th day however, seemingly out of nowhere, I started receiving harassing, unprofessional and threatening text messages from a different number than the one I had been communicating with. Even after I had already spoken with the OTHER (professional, understanding employee), and informed them that I would be returning the vehicle that same day, this OTHER individual threatened to report the vehicle stolen to law enforcement! They texted me, and I quote: "Well no response, now stolen done." I replied, "I did respond," (as I had already spoken with the ORIGINAL employee as stated above)...the response from the rude employee (assumingly a supervisor) was, "Not to me," and "get returned ASAP." I then sent screen shots of my conversation with the other employee, and the "rude individual" backed off a bit... but was still "short" answering "Thnx," etc....HOW UNPROFESSIONAL! They even said "I'll call deputy and put hold on stolen." WOW! To continue with the threat of calling the cops after I was literally on my way with the vehicle??? Better business bureau here I come! And to top it off.... just because I dropped the van off at 6:16 pm (which had been "okayed" already, as they close at 6), they had the nerve to charge me for a whole other day!!!! After threatening that the police would be called the day before!!! Now they want to chargee another $300+??? I DONT THINK SO!!! Working on my "unfair and deceptive trade practice" complaint for the court immediately following my other formal complaint filings! Its unfortunate that the two employees I WAS working with have to work under a supervisor like that... who for some reason believes they own Uhaul themselves... the individual sure doesn't seem to understand that having their job is a privilege.... and I intend to remind them of that!
Jeromy E.Scott and Staff . Thank you for your customer service .
Carla W.The only negative thing I would have to say is that the van smelled horribly of cigarettes. Perhaps offer non-smoking options because it gave me a headache. Other than that the location and ease of pickup was amazing.
Jane O.Uhaul prices are outrageous. They advertise one give a different price when reserving which is acceptable with taxes and other charges. The price then doubles from the reservation price at time of pickup. These charges should be shown before pickup.
Carey F.