Customer Reviews for Midgard Storage
(U-Haul Neighborhood Dealer)

1,004 reviews

5607 Camden Rd   Fayetteville, NC 28306

(910) 424-2471

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(910) 424-2471

5607 Camden Rd
Fayetteville, NC 28306

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was pergevt

Channa Shelton 
Rating:
3.0

Customer did not leave a comment.

danny leon 
Rating:
5.0

Customer did not leave a comment.

Jenna Pusey 
Rating:
5.0

Customer did not leave a comment.

Angelic Pamplin 
Rating:
5.0

Customer did not leave a comment.

Veno Richardson 
Rating:
3.0

Maintain ratchets on car transporter

Leslie Allen 
Rating:
4.0

In order to get the truck that I needed when I needed; I was sent to 3 locations. Then we had to change the drop off location because they booked the drop off at the wrong location. It was very frustrating.

laurel macs 
Rating:
5.0

More parking

matthew faulk 
Rating:
5.0

Customer did not leave a comment.

Abdulqawwiyyu Oyebamiji 
Rating:
4.0

Engine light was on prior to leaving location ABS light was on prior to leaving location Smelled as someone had smoke inside the vehicle

Matthew Lasater 
Rating:
3.0

We asked for an appliance dolly but got a utility dolly instead. We couldn't use the dolly.

Kathleen Carr 
Rating:
3.0

I got charged for mileage even though I refuel to the designated amount. I am very upset about this concern but don't know who to reach out to so at the moment I feel stuck

rayneshia gainey 
Rating:
5.0

Customer did not leave a comment.

Latasha JENKINS 
Rating:
4.0

Clerk stated that we should have been alerted to not drop the truck off there, but she took it anyway and was very helpful.

Angela Way 
Rating:
5.0

The person was very kind, friendly. I was greeted with a smile. She was top notch

Tony Dixon 
Rating:
3.0

Have this system actually work! I uploaded my pictures and absolutely NOTHING are shown!! What scam is this

Cody Trivino 
Rating:
3.0

The representatives were amazing, but our truck had a check engine light on and when braking the large truck pulled to the right. Luckily it was a close move, otherwise we would’ve had to cancel our move/movers. The braking issue almost caused an accident- unsafe with a full truck

DIANNE CHRISTENSEN 
Rating:
5.0

Staff is friendly polite and helpful!

Onsbey Presley 
Rating:
5.0

Customer did not leave a comment.

Angela Farrish 
Rating:
4.0

Customer did not leave a comment.

kenneth dobbins 
Rating:
4.0

The customer service and location was amazing. THE TRUCK HOWEVER WAS NOT. the check engine lihhf was on and the ac blows out hot air.

Artavia Mcknight 
Rating:
4.0

Customer did not leave a comment.

Cathy Cranford 
Rating:
1.0

I was charged for gas when I returned it full. They just tried to find a way to keep the money that they actually owed me. I will be disputing that charge

shaquola gordon 
Rating:
5.0

Excellent customer service. Wonderful staff that was helpful and professional. This will be my GO-TO location for uhaul rentals in future!

David Foster 
Rating:
5.0

Easiest process and very satisfied

Terry Strickland 
Rating:
4.0

More parking options for large truck returns

Aaron Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Teresa Matthews 
Rating:
2.0

Customer did not leave a comment.

Dashaun Garvin 
Rating:
5.0

Had a great experience from start to finish. Great staff.

VINCENT HOSKINSON 
Rating:
5.0

Customer did not leave a comment.

Soneniranh Johnson 
Rating:
5.0

Cannot imagine improving anything with convenient & excellent service. Will definitely highly recommend to friends.

Peele Susan 
Rating:
3.0

Customer did not leave a comment.

Daniel Robinson 
Rating:
4.0

at 5pm on Saturday I called to add another day for use of van, the agent which answered advised me to call back @5:30 pm which I did call back twice no answer; not kool

Larry Jones 
Rating:
1.0

The employees who originally assisted me were friendly and professional. Due to our daily driver being out of commission, we ended up needing to extend the rental another 5 days, each day paying separately. After 6 days, I had an issue with my bank card, and it could not be charged. The employees I spoke with about the issue again were professional and understanding. On the 8th day however, seemingly out of nowhere, I started receiving harassing, unprofessional and threatening text messages from a different number than the one I had been communicating with. Even after I had already spoken with the OTHER (professional, understanding employee), and informed them that I would be returning the vehicle that same day, this OTHER individual threatened to report the vehicle stolen to law enforcement! They texted me, and I quote: "Well no response, now stolen done." I replied, "I did respond," (as I had already spoken with the ORIGINAL employee as stated above)...the response from the rude employee (assumingly a supervisor) was, "Not to me," and "get returned ASAP." I then sent screen shots of my conversation with the other employee, and the "rude individual" backed off a bit... but was still "short" answering "Thnx," etc....HOW UNPROFESSIONAL! They even said "I'll call deputy and put hold on stolen." WOW! To continue with the threat of calling the cops after I was literally on my way with the vehicle??? Better business bureau here I come! And to top it off.... just because I dropped the van off at 6:16 pm (which had been "okayed" already, as they close at 6), they had the nerve to charge me for a whole other day!!!! After threatening that the police would be called the day before!!! Now they want to chargee another $300+??? I DONT THINK SO!!! Working on my "unfair and deceptive trade practice" complaint for the court immediately following my other formal complaint filings! Its unfortunate that the two employees I WAS working with have to work under a supervisor like that... who for some reason believes they own Uhaul themselves... the individual sure doesn't seem to understand that having their job is a privilege.... and I intend to remind them of that!

Jeromy Edwards 
Rating:
5.0

Scott and Staff . Thank you for your customer service .

Carla Wallace-Bolston 
Rating:
5.0

Customer did not leave a comment.

BRAD FISHER 
Rating:
3.0

Customer did not leave a comment.

DAPHINE LITTLE 
Rating:
5.0

The only negative thing I would have to say is that the van smelled horribly of cigarettes. Perhaps offer non-smoking options because it gave me a headache. Other than that the location and ease of pickup was amazing.

Jane O'Bryan 
Rating:
3.0

Uhaul prices are outrageous. They advertise one give a different price when reserving which is acceptable with taxes and other charges. The price then doubles from the reservation price at time of pickup. These charges should be shown before pickup.

Carey Faulkner 
Rating:
5.0

I love the ease of getting in and getting out.

Everett Long 
Rating:
5.0

Customer did not leave a comment.

Tyler Nelson 
Rating:
4.0

Customer did not leave a comment.

Yolanda Johnson 
Rating:
5.0

Customer did not leave a comment.

Karen Schumann 
Rating:
1.0

Customer did not leave a comment.

Lawanda Worthy 
Rating:
5.0

Customer did not leave a comment.

Carmelia Jones 
Rating:
5.0

Keep doing what you do

Anna Ramirez 
Rating:
5.0

Make sure steering/alignment in trucks are set

Christopher Saenz 
Rating:
5.0

The only issue, but wasn’t really an issue is the vehicles you rent should really be updated. Manual roll down windows, locks, no screen to us a GPS. It was very uncomfortable and we had to travel to handle my daughters move.

Laura Clark 
Rating:
4.0

Customer did not leave a comment.

Jerry McDaniel 
Rating:
5.0

Customer did not leave a comment.

LaQuita DeBose 
Rating:
5.0

Customer did not leave a comment.

Eddie Mangual 
Rating:
5.0

Customer did not leave a comment.

Rudolph Smith 
Rating:
5.0

Customer did not leave a comment.

Fritzroy Francis 
Rating:
5.0

Customer did not leave a comment.

Srinivasa roa Damuluri 
Rating:
5.0

Manager was extremely helpful and knowledgeable

Anthony myrick 
Rating:
5.0

Customer did not leave a comment.

John Price 
Rating:
5.0

It was a pleasure doing business with this location.

Felice Jones-Lee 
Rating:
5.0

Great service from Laura!

Gregory Sloan 
Rating:
5.0

Very nice and helpful

Steven Waller 
Rating:
5.0

All was good

Jorge Hilerio 
Rating:
5.0

Customer did not leave a comment.

Sanghyun Kim 
Rating:
5.0

Customer did not leave a comment.

FRANCINE AVERY 
Rating:
3.0

I didn’t have to interact with anybody at this location. I just drop the trailer off and utilize the app. Once again, I hate using the app would rather deal with the individual when dropping stuff off. Technology is stupid and I cannot wait for it to just go away.

William Shivler 
Rating:
4.0

Customer did not leave a comment.

DAMALENDUE EDMOND 
Rating:
5.0

Customer did not leave a comment.

Kenneth Fama 
Rating:
5.0

Uhaul needs to give the lady who works there a raise. She was kind and just a joy to be around.

NAKEISHA HARDY 
Rating:
5.0

Customer did not leave a comment.

Dan Beit-Halahmi 
Rating:
5.0

Great experience

Billy Bain 
Rating:
5.0

Customer did not leave a comment.

Wayne Smalls 
Rating:
5.0

Customer did not leave a comment.

Angela Dudley 
Rating:
5.0

Easy return, employee was awesome.

Eric Evrley 
Rating:
5.0

Customer did not leave a comment.

Barbara Butler 
Rating:
5.0

This store is very friendly, and every time I use it, my mood improves.

Seyoung Ahn 
Rating:
5.0

Customer did not leave a comment.

Christine Hill 
Rating:
5.0

Excellent service! Laura is awesome!

Raj Raval 
Rating:
4.0

Customer did not leave a comment.

SANDRA BARNES 
Rating:
5.0

Customer did not leave a comment.

Benita McEachern 
Rating:
5.0

Truck was older, over 100k miles.

Bonnie Feola 
Rating:
5.0

Customer did not leave a comment.

Ricardo Pabon Rivera 
Rating:
2.0

Not enough parking area for the customers. The staff is very professional and respectful.

REGINALD RICE 
Rating:
5.0

Customer did not leave a comment.

Devante Haywood 
Rating:
1.0

The lady was rude and incompetent.

Patrick Weaver 
Rating:
5.0

Laura, Matthew, and Tyler are very excellent ppl. The Area Field Manager Harold is the best too!

Paul chien 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bentley 
Rating:
5.0

Customer did not leave a comment.

KENNETH FAMA 
Rating:
5.0

Customer did not leave a comment.

latricia baker 
Rating:
5.0

Customer did not leave a comment.

Samone Freeman 
Rating:
4.0

Customer service was awesome

Kathi Johnson 
Rating:
5.0

Customer did not leave a comment.

Christopher Shaffer 
Rating:
1.0

The office was closed despite me being there during office hours. A gentleman came out after about 15 minutes of me walking around and told me the office was closed today. I told him I was returning the trailer, after which he did not speak another word to me as he inspect the equipment, then left. I asked if I was all done and he gave me a thumbs up.

Lemuel Russ 
Rating:
5.0

Customer did not leave a comment.

Rudolph Lenhart 
Rating:
2.0

Very over price

Tammie Redder 
Rating:
5.0

Customer did not leave a comment.

GREGORYLYNN DEAN 
Rating:
5.0

The lady that assisted me was very professional and nice. The process was quick I was in and out in about 10 minutes.

Natalie Lawrence 
Rating:
5.0

That was to expensive for my trip. The prices need to be lower

Kendrik Dawson 
Rating:
5.0

Customer did not leave a comment.

Sean Murphy 
Rating:
5.0

I ordered a 4 wheel dolly but they didn't have it.

Seyoung Ahn 
Rating:
1.0

I am still waiting on a statement outlining my expenditure

Christopher Lamey 
Rating:
5.0

Customer did not leave a comment.

Tyshaun Jenkins 
Rating:
5.0

Do better inspections and test drives after each return

Robert Fisher 
No reviews have been submitted for this location.

Additional Services at this Location

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