Customer Reviews for Midgard Storage
(U-Haul Neighborhood Dealer)

1,029 reviews

5607 Camden Rd   Fayetteville, NC 28306

(910) 424-2471

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 424-2471

5607 Camden Rd
Fayetteville, NC 28306

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I took pictures of the gas gauge when I first got the keys. But you said there was more gas that what there was in there. $8.00 worth. I feel I was unfairly charged.

Charlotte I 
Rating:
5.0

Customer did not leave a comment.

Arlina G 
Rating:
2.0

I didn’t like having to deal with a virtual reality person.

JERRY P 
Rating:
5.0

Passenger door lock wouldn't open from outside with key.

angela h 
Rating:
5.0

The lady at drop off was extremely pleasant and an absolute pleasure to talk with during drop off. She deserves a raise working both jobs at the storage facility and uhaul. As an organization you definitely want to maintain her as an employee.

michael j 
Rating:
4.0

The parking and entrance are so tight that only one customer can enter at a time.

Elissa Z 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Your service is outstanding thank you

chester f 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Na

Dianne G 
Rating:
4.0

Customer did not leave a comment.

Danielle H 
Rating:
5.0

nothing

BOOKER A 
Rating:
5.0

Hire more people like Stephanie.!

Steven G 
Rating:
4.0

Rear box door is difficult to close. The interior was dirty and the steering wheel was sticky. The driver's door was difficult to close. This is the first time I rented such a dirty truck

ARDA A 
Rating:
5.0

Staff were very helpful & professional. Pleasure to work with.

David H 
Rating:
4.0

I recently utilized the services at U-Haul (or U-Haul at Midgard) on Camden Road. The service provided by the young ladies on staff was excellent. They were professional, helpful, and made the experience smooth. However, there was a bald gentleman who was quite rude, which was disappointing and detracted from the otherwise positive experience. Overall, my experience was good thanks to the young ladies, but the rude behavior of one staff member was a letdown.

arturo b 
Rating:
5.0

Staff was very nice

Jim L 
Rating:
4.0

Customer did not leave a comment.

Veronica T 
Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
3.0

The lady that helped me when I picked up was very nice and helpful but when I returned it was a different she wasn’t there and the people that was there was very dry not welcoming almost like I was inconveniencing them trying to return U-Haul.

Chiquita M 
Rating:
5.0

Please keep the friendly staff at this location!

Craig K 
Rating:
5.0

Customer did not leave a comment.

ryan c 
Rating:
5.0

Customer did not leave a comment.

KAMINA S 
Rating:
5.0

Customer did not leave a comment.

Tanya E 
Rating:
5.0

Professional, courteous and made process simple and uneventful! Thank you, sir.

Deborah W 
Rating:
5.0

Everything was pergevt

Channa S 
Rating:
3.0

Customer did not leave a comment.

danny l 
Rating:
5.0

Customer did not leave a comment.

Jenna P 
Rating:
5.0

Customer did not leave a comment.

Angelic P 
Rating:
5.0

Customer did not leave a comment.

Veno R 
Rating:
3.0

Maintain ratchets on car transporter

Leslie A 
Rating:
4.0

In order to get the truck that I needed when I needed; I was sent to 3 locations. Then we had to change the drop off location because they booked the drop off at the wrong location. It was very frustrating.

laurel m 
Rating:
5.0

More parking

matthew f 
Rating:
5.0

Customer did not leave a comment.

Abdulqawwiyyu O 
Rating:
4.0

Engine light was on prior to leaving location ABS light was on prior to leaving location Smelled as someone had smoke inside the vehicle

Matthew L 
Rating:
3.0

We asked for an appliance dolly but got a utility dolly instead. We couldn't use the dolly.

Kathleen C 
Rating:
3.0

I got charged for mileage even though I refuel to the designated amount. I am very upset about this concern but don't know who to reach out to so at the moment I feel stuck

rayneshia g 
Rating:
5.0

Customer did not leave a comment.

Latasha J 
Rating:
4.0

Clerk stated that we should have been alerted to not drop the truck off there, but she took it anyway and was very helpful.

Angela W 
Rating:
5.0

The person was very kind, friendly. I was greeted with a smile. She was top notch

Tony D 
Rating:
3.0

Have this system actually work! I uploaded my pictures and absolutely NOTHING are shown!! What scam is this

Cody T 
Rating:
3.0

The representatives were amazing, but our truck had a check engine light on and when braking the large truck pulled to the right. Luckily it was a close move, otherwise we would’ve had to cancel our move/movers. The braking issue almost caused an accident- unsafe with a full truck

DIANNE C 
Rating:
5.0

Staff is friendly polite and helpful!

Onsbey P 
Rating:
5.0

Customer did not leave a comment.

Angela F 
Rating:
4.0

Customer did not leave a comment.

kenneth d 
Rating:
4.0

The customer service and location was amazing. THE TRUCK HOWEVER WAS NOT. the check engine lihhf was on and the ac blows out hot air.

Artavia M 
Rating:
4.0

Customer did not leave a comment.

Cathy C 
Rating:
1.0

I was charged for gas when I returned it full. They just tried to find a way to keep the money that they actually owed me. I will be disputing that charge

shaquola g 
Rating:
5.0

Excellent customer service. Wonderful staff that was helpful and professional. This will be my GO-TO location for uhaul rentals in future!

David F 
Rating:
5.0

Easiest process and very satisfied

Terry S 
Rating:
4.0

More parking options for large truck returns

Aaron W 
Rating:
5.0

Customer did not leave a comment.

Teresa M 
Rating:
2.0

Customer did not leave a comment.

Dashaun G 
Rating:
5.0

Had a great experience from start to finish. Great staff.

VINCENT H 
Rating:
5.0

Customer did not leave a comment.

Soneniranh J 
Rating:
5.0

Cannot imagine improving anything with convenient & excellent service. Will definitely highly recommend to friends.

Peele S 
Rating:
3.0

Customer did not leave a comment.

Daniel R 
Rating:
4.0

at 5pm on Saturday I called to add another day for use of van, the agent which answered advised me to call back @5:30 pm which I did call back twice no answer; not kool

Larry J 
Rating:
1.0

The employees who originally assisted me were friendly and professional. Due to our daily driver being out of commission, we ended up needing to extend the rental another 5 days, each day paying separately. After 6 days, I had an issue with my bank card, and it could not be charged. The employees I spoke with about the issue again were professional and understanding. On the 8th day however, seemingly out of nowhere, I started receiving harassing, unprofessional and threatening text messages from a different number than the one I had been communicating with. Even after I had already spoken with the OTHER (professional, understanding employee), and informed them that I would be returning the vehicle that same day, this OTHER individual threatened to report the vehicle stolen to law enforcement! They texted me, and I quote: "Well no response, now stolen done." I replied, "I did respond," (as I had already spoken with the ORIGINAL employee as stated above)...the response from the rude employee (assumingly a supervisor) was, "Not to me," and "get returned ASAP." I then sent screen shots of my conversation with the other employee, and the "rude individual" backed off a bit... but was still "short" answering "Thnx," etc....HOW UNPROFESSIONAL! They even said "I'll call deputy and put hold on stolen." WOW! To continue with the threat of calling the cops after I was literally on my way with the vehicle??? Better business bureau here I come! And to top it off.... just because I dropped the van off at 6:16 pm (which had been "okayed" already, as they close at 6), they had the nerve to charge me for a whole other day!!!! After threatening that the police would be called the day before!!! Now they want to chargee another $300+??? I DONT THINK SO!!! Working on my "unfair and deceptive trade practice" complaint for the court immediately following my other formal complaint filings! Its unfortunate that the two employees I WAS working with have to work under a supervisor like that... who for some reason believes they own Uhaul themselves... the individual sure doesn't seem to understand that having their job is a privilege.... and I intend to remind them of that!

Jeromy E 
Rating:
5.0

Scott and Staff . Thank you for your customer service .

Carla W 
Rating:
5.0

Customer did not leave a comment.

BRAD F 
Rating:
3.0

Customer did not leave a comment.

DAPHINE L 
Rating:
5.0

The only negative thing I would have to say is that the van smelled horribly of cigarettes. Perhaps offer non-smoking options because it gave me a headache. Other than that the location and ease of pickup was amazing.

Jane O 
Rating:
3.0

Uhaul prices are outrageous. They advertise one give a different price when reserving which is acceptable with taxes and other charges. The price then doubles from the reservation price at time of pickup. These charges should be shown before pickup.

Carey F 
Rating:
5.0

I love the ease of getting in and getting out.

Everett L 
Rating:
5.0

Customer did not leave a comment.

Tyler N 
Rating:
4.0

Customer did not leave a comment.

Yolanda J 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
1.0

Customer did not leave a comment.

Lawanda W 
Rating:
5.0

Customer did not leave a comment.

Carmelia J 
Rating:
5.0

Keep doing what you do

Anna R 
Rating:
5.0

Make sure steering/alignment in trucks are set

Christopher S 
Rating:
5.0

The only issue, but wasn’t really an issue is the vehicles you rent should really be updated. Manual roll down windows, locks, no screen to us a GPS. It was very uncomfortable and we had to travel to handle my daughters move.

Laura C 
Rating:
4.0

Customer did not leave a comment.

Jerry M 
Rating:
5.0

Customer did not leave a comment.

LaQuita D 
Rating:
5.0

Customer did not leave a comment.

Eddie M 
Rating:
5.0

Customer did not leave a comment.

Rudolph S 
Rating:
5.0

Customer did not leave a comment.

Fritzroy F 
Rating:
5.0

Customer did not leave a comment.

Srinivasa r 
Rating:
5.0

Manager was extremely helpful and knowledgeable

Anthony m 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

It was a pleasure doing business with this location.

Felice J 
Rating:
5.0

Great service from Laura!

Gregory S 
Rating:
5.0

Very nice and helpful

Steven W 
Rating:
5.0

All was good

Jorge H 
Rating:
5.0

Customer did not leave a comment.

Sanghyun K 
Rating:
5.0

Customer did not leave a comment.

FRANCINE A 
Rating:
3.0

I didn’t have to interact with anybody at this location. I just drop the trailer off and utilize the app. Once again, I hate using the app would rather deal with the individual when dropping stuff off. Technology is stupid and I cannot wait for it to just go away.

William S 
Rating:
4.0

Customer did not leave a comment.

DAMALENDUE E 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Uhaul needs to give the lady who works there a raise. She was kind and just a joy to be around.

NAKEISHA H 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
5.0

Great experience

Billy B 
Rating:
5.0

Customer did not leave a comment.

Wayne S 
Rating:
5.0

Customer did not leave a comment.

Angela D 
Rating:
5.0

Easy return, employee was awesome.

Eric E 
Rating:
5.0

Customer did not leave a comment.

Barbara B 
Rating:
5.0

This store is very friendly, and every time I use it, my mood improves.

Seyoung A 
Rating:
5.0

Customer did not leave a comment.

Christine H 
Rating:
5.0

Excellent service! Laura is awesome!

Raj R 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Moving Supplies

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