Moving Truck Rental in Fayetteville, NC at Regency Furniture

Didn't assist with trailer removal..

The attendants were friendly however, I called ahead to ask tow ball size and was given an inaccurate size which required me to drive 30 minutes home and 30 minutes back in order to pick up trailer. As a result of this I couldn't access my storage unit due to missing the 8pm access cutoff. Now I had to wait until the next morning to load up. The trickle effect of this minor detail may seem trivial but it caused much delay for a one day move. In addition to that, I was told I could return the trailer to any location in Wilmington. The first location I went to on Market st simply said "sorry, I got too many on my lot, head couple miles to Jacksonville st." Upon arrival here, I was again told "sorry, we're full." The next location at Lloyd's which was approximately 15 miles opposite direction of my destination was very nice and did a quick inspection and had me on my way. It was a bit frustrating from start to finish. The reservation line was courteous and helpful but when I tried to do the "express check-in" the reference number was invalid. The trailer served its purpose and did not have any damage or problems but the appearance of it was very poorly maintained for a company such as uhaul. None of these frustrations would deter me from doing business with you again in the future but I feel it's important to give honest feedback for improving other customers experiences.

I reserved a 20 ft truck 2 weeks before my moving date. A few days prior to moving, u haul calls to let me know that my location will not have my truck available. They send me to a furniture store that was not even open at the time that I needed to pick up my truck. I called this store to ask if we can still pick up at my originally requested time and they assured me that I could. I received an email confirmation that stated my pick up time was an hour and fifteen minutes later. I called this location again and they reassured me I could still pick up when desired. I arrive at the store on time and I had to wait 40 minutes for anyone to show up and wait on us. Some of the employees arrived after 30 minutes, but they sat in their cars on their phones while we waited at the door. When we were finally waited on, the owner of the store did not greet us friendly and simply asked what we wanted. When we sat down to pay and get paperwork, he said that our appointment was not until 10:30, which is an hour and a half after the requested time that they assured me that they could still honor. I am very displeased with the service of uhaul and the stores they use. From the endless pushing of moving services I had to go through while reserving my truck online, to the incompetent representative I could hardly understand on the phone, up until waiting for 40 minutes to be greeted coldly and be told that we were wrong for coming to our appointment an hour and a half early, I was very regretful of choosing uhaul.

Thank you

Friendly staff and helpful with attaching the trailer I rented.

Oil low upon receipt. Oil light came on, and I had to add oil. No windshield washer fluid. No other problems.

VECHILE WAS DIRTY ON THE OUTSIDE BUT OK INSIDE.

The person that handled me was not very friendly and didn't care. He didn't inspect the trailer nor did he even have the right equipment that I requested

Despite having to make some last minute changes, they were handled with ease. Excellent merchant.

Need trucks with cruise control.

I went to the location that I picked to pick up my truck, I arrived on time, and the people told me that my pick up locations changed, I received no notifications about this. I had to drive 15 more minutes to this location. When I arrived the receptionists took there time to help me which ended up wasting 10 more minutes of my time. The man who helped me was apathetic to my situation and provided no care that I already wasted 30 minutes of my scheduled time even though I on time at my previous location. When I finally got my truck I drove it to my house to pack and find that the dolly that I had requested was not in the truck. I drove my first load to my destination and then I had to drive 30 more minutes back to the store to pick up my dolly and have this man giggle at me and take his time to give it to me. When I finally finished I was cutting it close to the time i was supposed to get the truck back, the man came out to check the truck and laughed at the fact that I had driven farther then I said even though it was his fault that I didn't have what I needed and your company's fault that I didn't receive notification about a change in my pick up locations. Overall: I was very dissatisfied with my experience with uhaul and ill be surprised if I ever use you service again. I was also charged three time. I want my money back.