Moving Truck Rental in Fairfield, CA at Jolly King Liquor

Lovey helped us out with excellent costumer service

The attendant was so professional and courteous. I have nothing but positive things about this facility

Lovey is excellent, Great.

Lovey was a friendly and was easy to talk too.

The only thing you can do to improve the experience for the next customer is to refer them to Lovey at Johnny king Liquor & Food. He was pleasant, professional, and genuinely concerned. I picked up a small truck from his location after having a very difficult time finding the size truck I needed. Moving itself can be hard and stressful at times. And I moved my apartment from pittsburg, to a storage in concord then to my final destination in Jackson ca. Almost 2 hours from his location. There was a minor misunderstanding with my truck rental because I originally wanted to do a one way. Got a special for bringing it back to his location but still more issues on my end with the time the rental was actually returned. I kept in touch with Lovey and everything I asked him about concerning my rental he willingly gave me any and all information I needed. I asked about gas, mileage (I did 411 in one day of moving), and other things that he was extremely helpful with. I believe my truck was a newer one, very clean inside and out as well as the store. Helpful, friendly, and it was genuine. Great experience while dealing with a hectic move. I wish I could give 10 stars! Thank you Lovey and Staff.

lovey is just great. I will recommend this to all my friends. thanks

Cleaner vehicle, main issue was that I requested Napa as the pickup location and I got Fairfield. I was alerted via email but I assumed it was confirming under my requested location, not giving me a new one.

We were assisted by Lovey. He saved the day for us. We had previously reserved a moving truck with Budget. But the totally screwed up our reservation and would not honor it. We were left with no truck. Just by chance I saw that this location rented moving trucks. So I went in. Although the location is in a bit of sketchy neighborhood, the people were great. Lovey was so helpful and caring. He assisted us with a truck immediately! We are so grateful to him. We are def a client of their store for life.

They were the absolute best in customer care.

We had to wait about 30 minutes for pick up because there was only one man there and he had to man the cash register at the same time. Then at pick up it took another 30 minutes because the bill came out wrong. There was no line for u haul, it just took a while.

Friendly no hassles, thank you. A clear difference in training at this location versus the pick up.

easy, right of highway, seen right away

The service was excellent and the staff were friendly. I recommend this U-Haul store to everyone.

The attendant was very helpful

Best in the Town ?? Very Friendly Attentive Take Care of their Customers Highly Recommended

Service was good. At least 15 minutes processing time before I drove the U-Haul truck.

The customer service was excellent!

On May 13, 2017, at approximately 0800 hours, my family and I unfortunately arrived at the Jolly King Liquor and Food U-Haul location. I had contacted this location telephonically the previous day to confirm the reservation, and was disconnected from the employee three different times. The employee kept hanging up on me. So right away I was skeptical of this particular location. Upon arriving at Jolly King Liquor and Food, we contacted an employee who appeared disheveled, and unaware of our reservation for a 15 foot U-Haul truck. It took him an excessive amount of time to even figure out we had a reservation. We provided him with receipts which were printed from our home computer, however the employee did not seem to care. I proceeded to ask the employee if the U-Haul came with furniture pads (we paid for furniture pads, and showed proof of payment). The employee related to us after several minutes that the furniture pads were not in the U-Haul, because he did not have any in that particular U-Haul. Since we were already running late, because this had taken much longer than it needed to; I offered to pay again for furniture pads. The employee related he did not have any furniture pads to rent. At approximately 0830 hours we finally received the key to the U-Haul. After finding the U-Haul in the parking lot, we discovered a lock on the back door of the U-Haul. We entered the store again to ask the employee to open the door with a key. After several minutes of looking, the employee could not find a key to the lock. The employee brought a hammer out to the location of the U-Haul, and began striking the lock in an attempt to break the lock. The employee was unsuccessful. At that time, we contacted the scheduling manager for U-Haul, and he related that we could not get another truck because that particular truck was "dispatched" to us. I then went to tell the employee this information, and noticed there was damage to the handle where the employee was striking the lock with a hammer. I informed the employee that we are leaving and we will find a way to get the lock off the back door. I also informed the employee that we will not be held reliable for any damage caused by him striking the lock, and back door with the hammer. We proceeded to drive the U-Haul across the street to the O'reilly Auto Parts, who graciously took the lock off by using a pair of bolt cutters. We paid them for their services. This whole situation caused us grief, and frustration. I highly recommend no one use this location.

get your locations to interact with customers