The man behind the counter was extremely rude I was supposed to pick up my U-Haul at 10 I was there about 9:50 I didn't get out I didn't get out of there until 11 1130 with the truck Every time a customer came in while he was waiting on me he would stop and take care of the customer while he was waiting on me he would stop and watch the class to make sure they didn't steal every time a customer came up to the counter to purchase something else liquor store he would stop waiting on me and tell me I had to wait until he finished all his customers another couple came in to rent a U-Haul they start complaining because he kept stuck waiting on me to take care of the customers in the store they got an argument a couple said it wasn't even fair for me to be waiting that mall and they wouldn't gonna wait that long so I guess they call corporate office or somewhere and they sent them to another place to pick up a truck when I called to rent the U-Haul the lady was very nice to me she told me that was the only U-Haul left in any facility anyway I got extremely poor service he mayWait why are you waiting on other customers he have my nephew go outside to one of the trucks in front pull the truck up bring the key back park it someplace special all the stuff that as a customer we're not supposed to do it all I don't think he needs to run the U-Haul part along with his liquor store extremely poor service I would love to hear from you And I don't think I should be charged at all if I need money back and no I will never go to his place ever again I've run a U-Haul's before this man should not be in the U-Haul business along with the store especially by his self and he wouldn't pull up his mask When I went to take the truck back which he told me I had to be there at 8 o'clock in the morning to bring the truck back which really I had till 10 he was by his self thank God he still didn't have a mask up and when I respond I said to him could you pull your mask up his response was I have my two shots anyway I am extremely dissatisfied with the customer service that I received and my nephew didn't understand why he had to do any work at all he needs a lease if someone else in there with them Thank you for your immediate attention very unsatisfied customerJAN R.
Moving Truck Rental in Fairfield, CA at Jolly King Liquor
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Fairfield, CA 94533
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Vehicle was extremely dirty inside. Took 45 minutes of cleaning to get it to a point where we were comfortable storing our belongings for transport. Terrible experience.Andrew W.
I made the reservation for 12pm. I missed a text at 7am the day of the rental that it was moved to 3:30pm. I tried to pick up at original time not aware of the change, and wasted my time as well as my girlfriends mothers who gave me a ride there. I had friends lined up to help with the move based on the original rental time and that got messed up because of the change. Before going to pick up the truck at 3:30 I checked in online thinking it would expedite the pick up process. It didn't. I still had to go through the whole process at the rental location, which to over 30min. Thankfully I asked if the appliance dolly that I requested was in the truck already. It wasn't because they had no record of my request even though it was on the online site. The reason I chose this location is because it said online that a 12pm pickup was an option. If it wasn't I would have gone somewhere else. It's extremely inconvenient to have the pickup time changed less than five hours before the time I requested and the fact i was notified at 7 in the morning by text when I was asleep is a poor way to do business.Nicholas H.
Very rude and bad customer servicefranisco C.
The truck was clean but the breaks are starting to go out and need to be replaced.jacqueline W.
Transaction took hour and return process took 45 minutes.its waste of timesukhdev S.
Do not wait until the day before date of pick up truck is not available at scheduled location. I highly doubt I will use Uhaul again because this happened to me.PERRY L.
The clerk who rented the truck on Saturday May 1 was inexperienced and lacked knowledge to perform efficient rental.. The manager apologized on return of the truck and explained this clerk was new. They should not offer service if they are not trained. The manager reduced the gas charges and offered free dolly rental, but it was not what we needed. We needed efficient service.EILEEN M.
They were greatDONALD C.
I spent 30-45 minutes both picking up and returning the equipment. Also, they told me it would be a $60 hold on my car, which ended up being $100. Then they couldn't figure out how to refund me so they told me I could go home and I'd get my refund and email confirmation, which never came. My total was much less than $100 and I've still not gotten my refund! This is ridiculous .Samantha R.
Thanks greatly appreciatedJoe M.
Computer was down and wasn't able to return truck while I was in the storeJason B.
Only one person working in a liquor store. Would stop to wait on customers before checking me out which took a long time. He was not familiar with the checkout procedure and I had to call U-Haul to explain to him how to close out my transaction.Robert W.
I don't know why I was sent to Fairfield; I was trying to rent a truck in Vallejo. Also I overfilled the gas, should have returned it at 1/4 level, but ended up at 1/2 level. There should be some credit for this! Thank you.Elmer C.
Very nice talk,the guys very helpful. Very good service ????MARTINEZ D.
Very good service. Easy to work with and extremely nice employees. Highly reccomend you come hereronnie A.
Very nice person mr Paul good service.frendely talk.i love to come hear again jolly king .dorrough R.
Excellent job,nice talk Paul really helpful guy I recommend my family n friends to go there.sevilla C.
Best service ever Best experienceCharandeep U.
Gurpal is awesome fellow. Appreciate service. 10 stars. Cheers.Bekzhan B.
The service was really good and fast at Jolly King. The workers were kind and I would definitely recommend friends to come here.GURPAL S.
Excellent experience. Would recommend again! Thanks paul!Deanna F.
The man who ran it had me put in all the information, didn't give my a key to the padlock on the back, when I returned he blamed me for not giving him enough time when my husband stayed and made a purchase 15 min after the keys to the ignition were in my hand. To make matter worse once I was leaving he grabbed my left fore arm which has been in recovery for second and first degree burns. At that point I went to my car where he began banging on my driver side window while my friend was on the phone with a representative of Uhaul. My friend handled the man outside my vehicle. It wasted an hour and a half . Then come to find out that the gas gage wasn't working properly after putting 45 in without having the needle register.tAMILEE E.
Lovey, great guy wonderful experience the best uhaul !Gregory F.