I made the reservation for 12pm. I missed a text at 7am the day of the rental that it was moved to 3:30pm. I tried to pick up at original time not aware of the change, and wasted my time as well as my girlfriends mothers who gave me a ride there. I had friends lined up to help with the move based on the original rental time and that got messed up because of the change. Before going to pick up the truck at 3:30 I checked in online thinking it would expedite the pick up process. It didn't. I still had to go through the whole process at the rental location, which to over 30min. Thankfully I asked if the appliance dolly that I requested was in the truck already. It wasn't because they had no record of my request even though it was on the online site. The reason I chose this location is because it said online that a 12pm pickup was an option. If it wasn't I would have gone somewhere else. It's extremely inconvenient to have the pickup time changed less than five hours before the time I requested and the fact i was notified at 7 in the morning by text when I was asleep is a poor way to do business.Nicholas H.
Customer Reviews for Jolly King Liquor
(Distribuidor de U-Haul del vecindario)
Fairfield, CA 94533
Services at this Location:
- Lun. - jue.: 8 a. m. - 7 p. m.
- Vie.: 8 a. m. - 8 p. m.
- Sáb.: 8 a. m. - 7 p. m.
- Dom.: 8 a. m. - 5 p. m.
- 5/8/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very rude and bad customer servicefranisco C.
The truck was clean but the breaks are starting to go out and need to be replaced.jacqueline W.
Transaction took hour and return process took 45 minutes.its waste of timesukhdev S.
Do not wait until the day before date of pick up truck is not available at scheduled location. I highly doubt I will use Uhaul again because this happened to me.PERRY L.
The clerk who rented the truck on Saturday May 1 was inexperienced and lacked knowledge to perform efficient rental.. The manager apologized on return of the truck and explained this clerk was new. They should not offer service if they are not trained. The manager reduced the gas charges and offered free dolly rental, but it was not what we needed. We needed efficient service.EILEEN M.
They were greatDONALD C.
El cliente no dejó un comentario.Michaela H.
I spent 30-45 minutes both picking up and returning the equipment. Also, they told me it would be a $60 hold on my car, which ended up being $100. Then they couldn't figure out how to refund me so they told me I could go home and I'd get my refund and email confirmation, which never came. My total was much less than $100 and I've still not gotten my refund! This is ridiculous .Samantha R.
El cliente no dejó un comentario.John B.
Thanks greatly appreciatedJoe M.
El cliente no dejó un comentario.tiana M.
El cliente no dejó un comentario.Reina A.
El cliente no dejó un comentario.Grace D.
Computer was down and wasn't able to return truck while I was in the storeJason B.
Only one person working in a liquor store. Would stop to wait on customers before checking me out which took a long time. He was not familiar with the checkout procedure and I had to call U-Haul to explain to him how to close out my transaction.Robert W.
I don't know why I was sent to Fairfield; I was trying to rent a truck in Vallejo. Also I overfilled the gas, should have returned it at 1/4 level, but ended up at 1/2 level. There should be some credit for this! Gracias.Elmer C.
El cliente no dejó un comentario.ADRIENNE C.
Very nice talk,the guys very helpful. Very good service ????MARTINEZ D.
Very good service. Easy to work with and extremely nice employees. Highly reccomend you come hereronnie A.
Very nice person mr Paul good service.frendely talk.i love to come hear again jolly king .dorrough R.
Excellent job,nice talk Paul really helpful guy I recommend my family n friends to go there.sevilla C.
Best service ever Best experienceCharandeep U.
Gurpal is awesome fellow. Appreciate service. 10 stars. Cheers.Bekzhan B.
The service was really good and fast at Jolly King. The workers were kind and I would definitely recommend friends to come here.GURPAL S.
Excellent experience. Would recommend again! Thanks paul!Deanna F.
El cliente no dejó un comentario.Elizabeth G.
El cliente no dejó un comentario.trinette M.
The man who ran it had me put in all the information, didn't give my a key to the padlock on the back, when I returned he blamed me for not giving him enough time when my husband stayed and made a purchase 15 min after the keys to the ignition were in my hand. To make matter worse once I was leaving he grabbed my left fore arm which has been in recovery for second and first degree burns. At that point I went to my car where he began banging on my driver side window while my friend was on the phone with a representative of Uhaul. My friend handled the man outside my vehicle. It wasted an hour and a half . Then come to find out that the gas gage wasn't working properly after putting 45 in without having the needle register.tAMILEE E.
Lovey, great guy wonderful experience the best uhaul !Gregory F.
It was nice and helpful, lovey , I'm definitely coming back a rent the trucks,, they got my business for long time ,, thanks and I hope see them again,,RAUL R.
I got the truck on empty. Somebody has been living in the back of the truck. We found trash , pizza box and bunch of dirty clothes in back. The truck smelled like cigarettes. The place I originally ordered the truck from changed the time. After I turned the truck in I get a charge of 122 dollars for not refueling when I put more fuel then I received it. Worst rental I ever had. I am ex military and moved a lot. I will not come recommend service from this company at all. Stay away from uhaul.NICOLAS G.
Dangerous location. Creepy staff and dangerous entrance /exit to were trailer was kept.Brian M.
No happy at all I ack for a 20 foot they gave me a 15 Ft at the same price as a 20. I had no choice but to pay the he same price not happy at allJoseph L.
the person did not know what he was doing..too way too long to check in... the check engine light was on for almost the whole trip...we added 1.5 quarts of oil prior to starting, and windshield fluid alsoJOANN K.
I told the guy at the register that I was here to pick up the U-Haul and his response was rudely â€œI don't know what your talking aboutâ€ then I found another worker who helped me. He then pushed for me to get insurance which I did not want, he was treating me like I was going to take the U-Haul for a joy ride as he emphasized how important It was that I was safe with the vehicle. I don't need a lecture from the guy I'm picking up the keys from. Thanks.Kyle D.
El cliente no dejó un comentario.Donald T.
El cliente no dejó un comentario.Kelly G.
Agent deliberately added on safe move fees knowing that it was not on the reservation. And when I called into customer service I waited for over 35 min for someone to answer the phone. Terrible service.Dee S.
Not much to improve, the agent even came in early so I could get on the road sooner!Mike S.
To tell Aaron that when he makes a promise you should keep it to the customer. And because Aaron told me I may pick up the truck early at no charge, that cost me $54 extra. A very unprofessional thing to do. I am getting a copy of the transcript of our conversation and will be disputing the charge.Richard B.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Michael M.
Lovey helped us out with excellent costumer serviceJose V.
El cliente no dejó un comentario.Kathleen S.
The attendant was so professional and courteous. I have nothing but positive things about this facilityMaranda K.
El cliente no dejó un comentario.Taylor M.
Lovey is excellent, Great.Humberto D H.
Lovey was a friendly and was easy to talk too.RICHARD J.
El cliente no dejó un comentario.ALBERT E R.
The only thing you can do to improve the experience for the next customer is to refer them to Lovey at Johnny king Liquor & Food. He was pleasant, professional, and genuinely concerned. I picked up a small truck from his location after having a very difficult time finding the size truck I needed. Moving itself can be hard and stressful at times. And I moved my apartment from pittsburg, to a storage in concord then to my final destination in Jackson ca. Almost 2 hours from his location. There was a minor misunderstanding with my truck rental because I originally wanted to do a one way. Got a special for bringing it back to his location but still more issues on my end with the time the rental was actually returned. I kept in touch with Lovey and everything I asked him about concerning my rental he willingly gave me any and all information I needed. I asked about gas, mileage (I did 411 in one day of moving), and other things that he was extremely helpful with. I believe my truck was a newer one, very clean inside and out as well as the store. Helpful, friendly, and it was genuine. Great experience while dealing with a hectic move. I wish I could give 10 stars! Thank you Lovey and Staff.Brandalyn H.
El cliente no dejó un comentario.darrelldean B.
lovey is just great. I will recommend this to all my friends. thanksJoel D.
Cleaner vehicle, main issue was that I requested Napa as the pickup location and I got Fairfield. I was alerted via email but I assumed it was confirming under my requested location, not giving me a new one.Katie C.
We were assisted by Lovey. He saved the day for us. We had previously reserved a moving truck with Budget. But the totally screwed up our reservation and would not honor it. We were left with no truck. Just by chance I saw that this location rented moving trucks. So I went in. Although the location is in a bit of sketchy neighborhood, the people were great. Lovey was so helpful and caring. He assisted us with a truck immediately! We are so grateful to him. We are def a client of their store for life.MICHAEL P S.
They were the absolute best in customer care.Ferris O.
We had to wait about 30 minutes for pick up because there was only one man there and he had to man the cash register at the same time. Then at pick up it took another 30 minutes because the bill came out wrong. There was no line for u haul, it just took a while.Amanda W.
Friendly no hassles, thank you. A clear difference in training at this location versus the pick up.Lynnette W.
El cliente no dejó un comentario.Charmaine S.
easy, right of highway, seen right awayDaniel F.
El cliente no dejó un comentario.Saylor S.
El cliente no dejó un comentario.Enrique G.
El cliente no dejó un comentario.STEVE E.
The service was excellent and the staff were friendly. I recommend this U-Haul store to everyone.DAMIANMAGANA C.
The attendant was very helpfulILKA V V.
El cliente no dejó un comentario.Rochelle C.
Best in the Town ?? Very Friendly Attentive Take Care of their Customers Highly RecommendedGURPAL S.
Service was good. At least 15 minutes processing time before I drove the U-Haul truck.Gregory A.
El cliente no dejó un comentario.Nickolas H.
The customer service was excellent!Richard C.
El cliente no dejó un comentario.Shimeka F.
On May 13, 2017, at approximately 0800 hours, my family and I unfortunately arrived at the Jolly King Liquor and Food U-Haul location. I had contacted this location telephonically the previous day to confirm the reservation, and was disconnected from the employee three different times. The employee kept hanging up on me. So right away I was skeptical of this particular location. Upon arriving at Jolly King Liquor and Food, we contacted an employee who appeared disheveled, and unaware of our reservation for a 15 foot U-Haul truck. It took him an excessive amount of time to even figure out we had a reservation. We provided him with receipts which were printed from our home computer, however the employee did not seem to care. I proceeded to ask the employee if the U-Haul came with furniture pads (we paid for furniture pads, and showed proof of payment). The employee related to us after several minutes that the furniture pads were not in the U-Haul, because he did not have any in that particular U-Haul. Since we were already running late, because this had taken much longer than it needed to; I offered to pay again for furniture pads. The employee related he did not have any furniture pads to rent. At approximately 0830 hours we finally received the key to the U-Haul. After finding the U-Haul in the parking lot, we discovered a lock on the back door of the U-Haul. We entered the store again to ask the employee to open the door with a key. After several minutes of looking, the employee could not find a key to the lock. The employee brought a hammer out to the location of the U-Haul, and began striking the lock in an attempt to break the lock. The employee was unsuccessful. At that time, we contacted the scheduling manager for U-Haul, and he related that we could not get another truck because that particular truck was "dispatched" to us. I then went to tell the employee this information, and noticed there was damage to the handle where the employee was striking the lock with a hammer. I informed the employee that we are leaving and we will find a way to get the lock off the back door. I also informed the employee that we will not be held reliable for any damage caused by him striking the lock, and back door with the hammer. We proceeded to drive the U-Haul across the street to the O'reilly Auto Parts, who graciously took the lock off by using a pair of bolt cutters. We paid them for their services. This whole situation caused us grief, and frustration. I highly recommend no one use this location.Michael B.
El cliente no dejó un comentario.Cathy B.
get your locations to interact with customersAmir V.
El cliente no dejó un comentario.Victoria G.
El cliente no dejó un comentario.DAVID C.
Kind of a dodgy part of town, be careful.Morgan M.
El cliente no dejó un comentario.AHMED W.
El cliente no dejó un comentario.Alex K.
El cliente no dejó un comentario.ERICA V.
El cliente no dejó un comentario.GERGIO G.
Excellent customer service, fast and friendlyJASMINE S.
El cliente no dejó un comentario.TYISHA M.
Best U-HAUL coustmer service I've ever received. Highly recommend this place.rachel C.
The clerk there was very attentive he was alittle busy but was still able to get me in and out pretty fastPatrick O.
Very excellent and friendly service!Canela G.
Both men we dealt with were friendly, curteus and very thorough. The cargo van was clean, drove well and had real good breaks. We will use them again when needed.Danielle M.
Can't thank of anything.James W.
These guys were super helpful and super accommodating. Brought my uhaul back early and they adjusted my rental fee so I wasn't charged an extra day I didn't use! Also LOVE how late they were open made my life so much easier!Jessica S.
El cliente no dejó un comentario.Semir K.
El cliente no dejó un comentario.Gary D.
I was a little hesitant about renting a uhaul from a corner store but the price was right and the gentleman that helped me was really nice, I have to admit I was pleasantly surprised,DENNIS K.
The are so nice and so firendly thank uCUMALI C.
Took awhile to get the trucks checked in because of the fuel issues from the pick up location. These guys were great and helped me out. I feel indebted to Jolly King for taking the time to get the FUBAR situation straightened out in my favor.Steve C.
Nothing, we were able to rent a vehicle in about 20 minutes. That is by far the soonest I've ever been able to get in and out. It isn't easy because the location is also a convenience store; job well done!PHILIP C.
El cliente no dejó un comentario.Jessica H.
Very slow and accused us of breaking the glovebox on the Uhaul.. I will NEVER returnCarlos T.
Always friendly and know heir customers.MARIA T.
I thought I was picking up a truck and equipment from Davis CA but was told no you have to go to Sacramento . Three phone calls to customer service they told me no you are picking up in Davis then a day later I got another call no Sacramento is where you need to go. I called customer service again and told me we could pick a truck up in Fairfield as we were coming from the East Bay not happy with the way they organize the pick up places. Even though online they ask you where you want to pick up that is not where you end up going it could be miles from your preferred location not impressed with such a big company!Karen J.