My complaints are not necessarily about this location. My complaint is that I chose this location to pick up my truck during my reservation, which occurred about a month prior to my move, and the day before my move I was called and told that I could not pick up here. I was told I need to go 50 minutes from my house to a different location. If you read the fine print in Uhauls advertising, they say that they guarantee equipment, not location. Well, in this case, it was neither. I was given a new pickup location and a different sized truck. After complaining they were able to switch my pick up location back to this location, but still with the larger truck and at a much later time of day. In the end, this location did have a truck for me, just bigger than the one I wanted and 5 hours later than what I originally asked for.MEGAN F.
Moving Truck Rental in Duluth, GA at Compass Self Storage
(Distribuidor de U-Haul del vecindario)
Duluth, GA 30096
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Duluth, GA 30096
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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LaKeisha took great care of us...calling me to ensure my personal vehicle was secure & she gave my assistant & I masks when we needed them for our Uber ride home. Thx LaKeisha!!! ðŸ˜˜ðŸ˜˜ðŸ˜˜Jessica W.
Superb experience!TASHAUNA R.
My receipt shows I drove the truck a total of 20 miles which is accurate. I was charged $45 for gasoline charges which is ridiculous.MARVIN D.
I did not have a good Experience there. I arrived to the business to get a truck, in Which I had reserved prior to arriving. I was never greeted at any point. In Fact the Young lady that was supposed to offer her services never Acknowledged my presence standing on the other side of the counter. After me standing there 5 minutes while she was on the phone. Which I feel is poor customer service!! I was told the truck I reserved wasn't available and if needed I would have to go to another store. The representative definitely was NEVER PLEASANT.... The young lady complained that her manager wasn't doing his job and it wasn't her problem that she wouldn't have a truck for the customers that was coming to get a vehicle that hadn't arrived yet. Although I had no issues with the Material. I'd still never recommend anyone to visit this Uhaul establishment this place was so unwelcoming on 4/9/21. The Rep is making this company Look Horrible. Customer Service is key! Sincerely a unhappy customer.KEANDRA Q.
Always a pleasure when I go to this location.TASHAUNA R.
More attention to equipment knowledge. More employee customer relationship training. Hey Uhaul you've got competition out there.TAUMISILL D.
After overcoming a minor issue with the lockbox everything went greatRobert E.
Was a wonderful experience. Very pleasant and helpful.TASHAUNA R.
No dolly was in the vehicle upon pickup but I brought my own anyway and van cab was very dirty. Trash left in interior.BRIAN E.
I don't want any trouble or additional uhaul costs in the future, when we returned the truck, the lady (Josey) at the counter, she said that at first, just leave the key, we will send you a return confirmation text/email. That didn't sound right, thus, I have to "beg" her to check if the truck is intact before I leave, she then later checked the truck after we "beg" her to do so :( Do you think this is the right way to do her job?SU L.
Everything was great! Employee was very friendly but professional!Tashauna R.
Quick and easy pick-up process and just as easy dropping off. Very clean and newer 20' truck.Scott M.
NoneShanmuga Kumar R.
Straightforward. Very nice people. Made it easy to complete paperwork and direct to truck. Good job ladies!!Mark B.
We returned with a same amount of gas and was charged with gas fees. Called and disputed but they denied. We have the receipt To prove. Horrible serviceKhanh N.
My truck had a flat tire and was not cleaned inside in spite of COVID. My dash was full of dust and the Inside windshield was so dirty I had to stop a mile up the road to wash it. Mechanically it worked fine. I have rented here before and it was perfect. Will come back again too. Maybe some staff need more training.Sherry B.
Truck and equipment was very filthy and the truck smelled like dog or cat pee, I was very disappointed that I had to experience that and hold my nose the whole ride. The service reps were very chatty amongst each other, the â€œwhiteâ€ lady was more interested in talking about the company to her co worker instead of getting us checked in completely. She stopped what she was doing in the middle of checking us in just to talk smh it was unbelievable.James M.
your other locations near me didn't have the trucks available. but your system still shows availability. After booking, then you changed pick up location. this is like bait and switch. It's not good business practice.PAUL B.
People were helpful and made the equipment return easy. The location does not have a lot of space on the premises for parking or maneuvering the trucks.Patrick B.
One staff...only. waiting too long to get the truck.Michael P.
Absolutely stress-free and took only 10 minutes to pick up my rental!Bonnie C.
Clean the truck before each rental .Ingrid M.
I was given a truck with a completely flat tire. I drove to my destination only a mile away before I discovered it (of course, after loading). There was a gash in the tire and any sort of force could literally move the tire off the rim. The staff was at least understanding and tried to accommodate while I waited for roadside, but that issue was not in their control that no other trucks were available. I just wish they offered a walk around prior to handing me the keys. After FOUR hours of waiting for roadside, the gentlemen who came were quick and friendly. I will more than likely NEVER use Uhaul again.Austin M.
This staff is great. We went to them first but they didn't have the truck size we needed so she found one near by and helped us reserve it. The only bright spot in what had been a horrible unexpected moving day.Victoria B.