Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

935 comentarios

1800 Sullivan Dr NW   Duluth, GA 30096

(770) 814-9146

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 814-9146

1800 Sullivan Dr NW
Duluth, GA 30096

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Fan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
5.0

The people in the office are so nice and so helpful with renting trucks and renting storage units! They make everything quick and easy!

LORI E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth F. 
Clasificación:
3.0

I was charged a ridiculous amount for gas and was not told that I had to verify the gas level via text while IN the parking lot. Since my sister picked it up for me, we have no way of knowing what it was at before she left...

Carin I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOCELYN J. 
Clasificación:
5.0

This was an easy transaction. The truck was ready and waiting when I got there; drop-off took a few seconds; the receipt was emailed quickly and accurately.

George N. 
Clasificación:
5.0

Fantastic place! Very friendly employees. Truck was in incredible condition.

Stanley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EFFREM M. 
Clasificación:
1.0

I was charged twice for picking the truck up and dropping it off and was not informed I would have to pay the entire total twice before paying to use the truck. Very unsatisfied and bad communication on the fact that I was not I would have to pay the full price again for the truck basically paying for the entire truck rental after its use. I was okay with pay for any extra miles and insurance but paying for the truck itself again was not specified at all. Until this is fixed I won't change this review thank you.

darvin V. 
Clasificación:
4.0

I don't like I was charged for two gallons of gas. I put 2.5 gallons in truck before returning. The gas tank was just past half full when I got it and it was just past half full when I returned it. I drove less than 20 miles so there is no way it used 4.5 gallons total. That was a big rip off.

Ashley L. 
Clasificación:
5.0

Very courteous and helpful staff

Kelly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiana S. 
Clasificación:
5.0

Bueno

JINWOOK L. 
Clasificación:
2.0

There is no parking or marked location for anything above 15'.

Fiona F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica D. 
Clasificación:
5.0

Just keep doing what you are doing

BRENDA B. 
Clasificación:
5.0

The u haul app needs to be updated. My order never appeared in my app, and the emails I was receiving were telling me information that was different from what was in the app.

Katherine N. 
Clasificación:
1.0

The back sliding door was very difficult to close. It was clean. This location tried to charge us $30 for gas. We received the truck on 1/4 of a tank drove only 20 miles for the whole move. We put $15 in the tank which was 3.5 gallons of gas. They called and said the tank was at 1/8 of a tank. We disputed that statement. They did not do a checkout of the vehicle when we returned it. It was very cold and unusually windy that day so we figured it was about the weather. We were going to dispute the charges. Don't use this location!

Sandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
2.0

Kinada pricy. $29.99; I only drove it 40 miles ($3.50), and returned it with 1/4 tank like I got it. I was charged $68. Must be some mistake.

DAVID R. 
Clasificación:
5.0

It was a great experience and the tools was well used to move will definitely use this location in the future

david J. 
Clasificación:
1.0

For some reason, my truck was down to be return to a location I did not choose. The woman at this Duluth location was not helpful, was rude, and hateful. She just told me she was going to charge me $250 for returning the truck to the wrong location. I was also charged for an extra day even though I returned the truck before midnight the same day I rented it. I still haven't been able to clear that up.

RONDA A. 
Clasificación:
5.0

Employee helpful. Truck clean. Got the job done.

EUGENE E. 
Clasificación:
5.0

Nothing. The people were very nice. The van worked.

LORI E. 
Clasificación:
5.0

Everything at this location was good no improvements needed

NORMAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

UMESHAN V. 
Clasificación:
3.0

I would definitely not recommend this process to another individual. I was unaware of any additional fees that would be processed upon arriving to pick up the rental, signing the agreement, and dropping it off. First off, the individual at the front desk did not even check the truck for damages, check the tank to confirm, nor to even walk me to the truck. When dropping off the truck, I was asked to leave it in the back of their location/drop off location. The fuel was refilled back to where it was upon taking the truck. I was charged for not refilling the tank (when I did) and for all these other fees I knew nothing about. I was charged one amount when picking up the truck and the individual at the desk told me I had to pay $70, then I am charged for more? Such a lack of communication and accountability.

Shaheem H. 
Clasificación:
5.0

Gas tank was damaged and leaking gas. Scary. Had to delay move and get it repaired.

BENJAMIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE K. 
Clasificación:
5.0

ND

REBECCA K. 
Clasificación:
1.0

TERRIBLE CUSTOMER SERVICE, THAT LADY THERE DOES NOT KNOW HOW TO TREAT HER CUSTOMERS!!! WILL LEAVE A GOOGLE REVIEW AS WELL

AMIRHOSSEIN S. 
Clasificación:
5.0

Everything was great. Lakeisha is a great asset to the company. She's one of the few reasons I rent from Compass Storage on satellite.

JAMES H. 
Clasificación:
3.0

The truck had a very bad smell inside. The radio didn't work. And there was a ground brake on notification that kept popping up.

Terlika W. 
Clasificación:
4.0

The truck had a foul odor.. It wasn't pleasant.,, Especially the driver's seat…

KEECHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANG O. 
Clasificación:
1.0

Shannon St Claire at location 2324 riverside dr in macon ga drop off location is utilizing my address that was on my rental contract to provide to others. Please have corporate contact Me at 478-972-8108. AsAP and the lady at the pick-up location tried to fight me, please advise and see records

JISSICA M. 
Clasificación:
2.0

The clerk was very rude . My pickup time was ten and I didn't leave the lot till 10:20 because she was doing other things and kept disappearing.

Tamoya N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine H. 
Clasificación:
1.0

WAY overcharged. Paid for 60 miles at .79 cents a mile during pickup. ended up using 23 miles more than paid for. Got charged $47 for 23 miles. Then got charged $27 more dollars despite filling up the gas tank before returning as instructed. Ridiculous. I have both receipts and my bank statements showing how much i was overcharged.

STEPHANIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Nada

ABIDEMI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER V. 
Clasificación:
3.0

It was closed. I dropped off my uhaul placed keys in the dropped box. The third party moving company never showed up I was stranded no help as a single female this was very disappointing I had to ask strangers to help and then pay them. I want my refund from Get Busy moving and cleaning.

Patracenni W. 
Clasificación:
4.0

Dolly/Hand truck wasn't available even though I did reserve one. Also no furniture blankets. All were selected in my reservation, but we not available when I picked up.

ZACHARY B. 
Clasificación:
2.0

The tire sensor was broken so I spent 20 minutes looking for a place to fill the tire with air and find a Gage for it and when I did, the gaged showed the tire was full.

GREYSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOMA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKISHY C. 
Clasificación:
5.0

Nothing! Great customer service!

Susan Delores H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VEDA D. 
Clasificación:
4.0

The app needs to be fixed. Unable to return the uhaul truck using the app on two devices. We had to do it through the website.

TUAN D. 
Clasificación:
5.0

Although my reservation was moved, this location provided excellent and thorough service.

NICOLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mable M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chae O. 
Clasificación:
1.0

Got there to pick up the truck and discovered it did not have any of the extra equipment I reserved (3 dolly types and furniture pads). Called uHaul and was told the wait at 8:30am was 61 min. I had to buy a dolly from Home Depot on the way to the move. Finally got ahold of someone at uhaul that said the missing equipment would be removed from my bill when they check it back in. Went to return the truck and the office was closed when it said it was open. Waited a while and no one ever came. Did the online return and call uhual the next day and was told they were looking into it and I would get a receipt showing the equipment charges were removed. Today I got a receipt and the equipment charges are still there. Wait time with uhual is over 50 min. It about $20 worth of equipment. I guess they are keeping it. Great way to make a stressful situation like moving a lot more stressful.

Kameron P. 
Clasificación:
1.0

El cliente no dejó un comentario.

EVERTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joni L. 
Clasificación:
5.0

I had the best experience with this rental. Staff was excellent and super helpful. They are busy up there but worked my appointment in seamlessly. Will recommend and use again.

KENNETH S. 
Clasificación:
3.0

Vehicle was dirty with cigarette buds. Dolly was not prepared - I preordered and relied on the availability shown when ordered online. The worker at the front desk was not polite.

Eun L. 
Clasificación:
2.0

They over charged. They don't tell you what you have to pay until you are done with rental. Over charged my card. 

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIKA C. 
Clasificación:
5.0

Very easy. Checked in using app. Simple process

Lori D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

The service was quick and efficient

NATALIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDY O. 
Clasificación:
3.0

Rude office people . I put 5 gallons of gas in the truck it was half full just like I left it . They charge me for 3 gallons . The office women were rude . NO CUSTOMER SERVICE IN THAT THIS LOCATION .. Want Use them again ..

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

Yes!! Fast and easy

MARIA C. 
Clasificación:
1.0

I was given the truck on 1/8 gas and returned it with the same but was still charged for 2 gallons which came to $9 extra dollars.

MARQUES W. 
Clasificación:
5.0

The driveway is WAY too steep with a VERY tight turning radius! I was SCARED to pull the 26' truck out of that driveway!

Fred K. 
Clasificación:
5.0

Everything was good. Only issue I have was that I tried to call the place a day before and no one picked up the phone all day.

moez H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUN W. 
Clasificación:
5.0

Easy and quick pick up and drop off

BRITTANY S. 
Clasificación:
3.0

I did an after hours drop. U-Haul's Android app doesn't work. You can't actually add photos in the app. I was never able to add the fuel and odometer pic on step 1. Thankfully your website does work.

NICHOLAS Y. 
Clasificación:
4.0

My reservation was for 9am and i was not informed until last minute that i had to wait till facility opened at 10. Employee was 5 minutes late (no big deal) but her attitude was somewhere between surly and indifferent. When i made the reservation i received an email that stated i had to call to confirm. When i called, the hold time was 45 minutes-- forget that!

FRANCISCO L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURA N. 
Clasificación:
5.0

I was told the day before my reservation that my pick up location was changed to a location 50 miles away. While speaking to the uhaul agent at (678) 707-8383, I was told I would receive a $20 credit and 100 additional miles to cover gas and mileage. Upon picking my truck up, I was told by the uhaul agent that there was no indication that I was to receive the $20 credit. I called (678) 707-8383 back to try and get my credit. Super rude woman told me repeatedly that I received a 100 mile credit and that was all I was going to get, because she had no way to credit me.

JOHN L. 
Clasificación:
1.0

I rented a van. when I opened the truck it smelled bad. someone pee inside the van and put a mat on top of it. and the renter did not cleaned. how they can rent that service and charge money for that? I called them but it was after 6pm so no one could helped me!! I will never recommend uhaul to my friends anymore.

YOUNG K. 
Clasificación:
5.0

The tire pressure light came on when I started my trip. Then it went off. Then I got a “service immediately” message. I stopped to add air. It was at 60 psi and it should have been 80. I added. 20 psi for $1.50. The 2nd day I checked the pressure which dropped to 70. When I turned the truck it, I told the person about what had happened. They saw a nail in the tire. I drove over 900 miles like this. The trucks need to be inspected better.

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Great return

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANDRICK W. 
Clasificación:
5.0

They were very helpful and professional.

RICHARD S. 
No se han enviado comentarios para esta ubicación.

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