There wasn't a knowledgeable associate to properly assist with the hook up for the auto to the trailer. By the time I returned to my location to complete my load the strap to the auto tire was loose. I had to call roadside assistance to help. After waiting a half hour for the tech he had to have me take the auto off the ramp ans redo the process. He secured the car, but the brake was on having to have my auto lock up. By the time I made it to my destination my auto brake and steering lights were illuminated, then my engine light was on - which theses lights have NEVER BEEN on. Now I have to take my auto to the dealership for repairs that I did not need prior.
KAREN S
Als
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Dallas, TX 75208
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I came in to return it at 4:55 pm. The I returned it on the white line that it was on when I picked it up. It also had a signification error message about the gas cap. I informed the lady. She said it was ok. I took it and returned the truck. A another lady said I would be charged an additional $23 due to not enough gas. I explained and she said it was my fault for not verifying prior to taking the truck. I showed her my receipt where the first lady circled where the gas needed to be. She said well it's still charging me the excess amount. I said ok I'll go put more and she said ok and just bring it back for check in. I took the truck about 1 mile down the street and put gas pass the 3/4 needle instead of on it. I took it back and no one wanted to help. The lady was taking another truck somewhere. The other two people inside attempted to have me self check. The refused to help while sitting in the office and one working guy debating some other customer about something else. He said download the app. What?????? after realizing they were terrible at customer service, i tried downloading. At this point it charged me some absurb amount. I waited. and the first lady returned. She went ahead and helping me. The customer service is TERRIBLE UPON RETURN.
Six SOnly reason the location was chosen was due to the availability of cargo van. Found out that unless you have a Texas license, the van was not available to rent. If this is the policy, should be clearly stated on the reservation website.
YONG KThe employee could not find the truck initially assigned to us, so we had to wait while she got a different truck ready and had to take a trailer off the back of it. We had requested dollies, but they did not have any available when we arrived.
JAMES RWas quick and easy to pick up and return. Great costumer service, and I’ll use this location any time I need a U Haul.
GRIFFIN K