Comentarios del cliente para Als

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Als

Grado total:

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charmion B. en

Grado:

Make sure the truxk match the paperwork before customer leaves the property.

JACK P. en

Grado:

There is no signage so you know what building to go in. The truck we reserved was not there but they upgraded to a larger truck without additional expense. When we got to our apartment and opened the back, it was dirty. There was trash, nails and broken glass so we had to clean it before we could use it.

Eric B. en

Grado:

Not let a truck that has a battery issue leave the shop. Just saying that “it’s been sitting a week and with the cold weather” as an explanation for why you had to jump the truck before giving to a customer. “Just let it run 10 minutes or so once you get to your destination” is not ideal instructions for a customer. I made sure to ask if this would be a problem for me and was assured that it would not. I let it run for over thirty minutes after I arrived at my destination and once turned off it would not start again. Had to jump it just to get to my final destination. Figure the kick the can down the road approach was implemented...just waiting on a one way trip to make it someone else’s problem.

beatrice G. en

Grado:

Nothing y'all doing good.

Nicholas G. en

Grado:

This location could use a better sign

John L. en

Grado:

Customer service is severely lacking. Customer should be contacted if the truck they reserved will not be available so alternate arrangements can be made.

Steve W. en

Grado:

Location was sketchy

Dario L. en

Grado:

El cliente no dejó un comentario.

Emily M. en

Grado:

El cliente no dejó un comentario.

dustin P. en

Grado:

El cliente no dejó un comentario.

Arthur B. en

Grado:

More signs at the location to let me know this is the correct location to drop off after hours.

Charlotte H. en

Grado:

Great Staff

junior Z. en

Grado:

Jennifer I thing was name, was very nice Patient and indeed help out. the location was somewhat tough, due to Construction of roads, but all in all was great renting, will Rent there again

Gina S. en

Grado:

Excellent service, easy process.

chanol L. en

Grado:

El cliente no dejó un comentario.

ANGELA H. en

Grado:

Only issue is with the manual windows and mirrors

Kimber G. en

Grado:

This was the WORST U-Haul experience EVER. Truly anyone can sell U-Hauls at this point, as it appears. My experience picking up was sub-par. It was in a sketchy location in Dallas where I wasn’t even able to identify the location. It took me 10 mins to find this place walking around a terrible neighborhood. And to top it off the company wouldn’t answer their damn phone to give me direction on which building was theirs. My experience dropping off was THE WORST EVER. The location was in an even sketchier location in Fort Worth, again almost not identifiable. There were no U-Haul outside and it was a tiny ghetto gas station with 6 homeless people standing outside of it. I was so scared and had 0 direction I didn’t even know what to do with the key , and once AGAIN the place was not answering their phone. So I drove back home with the key, called support and had to go all the way back to drop the key off (this time with a male so I was safe) which lead me to be an hour late dropping off at this sketchy ass place and the icing on top is that I got charged an extra day!!! Best experience ever

JANELLE G. en

Grado:

Your app return was not available online to return. It needs to be revised and glitches sorted out. It kept saying no reservations then it popped up eventually after 30mins took me 1/2 way through and crashed. An hour at drop then I left the key with on-site agent.

Jennifer M. en

Grado:

There were multiple U-Haul vehicles parked along the street, not just at the designated address. There was also construction blocking the street from through-access. These two factors together made the drop-off confusing. Further, the staff from the pick-up location told us that dropping of U-Haul vehicles at a non-U-Haul location can be challenging in trying to find the key dropbox, and that if we did not see it, to leave the keys under the seat and lock the vehicle. So, we left the keys under the seat and locked the vehicle. This turned out to be a huge mistake and the staff from the pick-up location says they are "pretty sure" they told us not to lock the vehicle; because we did, the drop-off location has charged us $175.00 to make a new key. We visited the original pick-up location to ask them for their help in figuring out the matter and they sent in a contact form; the contact personnel from the drop-off location called me, but hung up the phone when we answered. Ultimately, we are frustrated by the gross miscommunication between personnel and customers, along with apparent disconnect and lack of cohesiveness between U-Haul facilities.

Kristen A. en

Grado:

El cliente no dejó un comentario.

Luis N. en

Grado:

El cliente no dejó un comentario.

JOHN H. en

Grado:

The drop off was great. Scary part of town but the people were great and very helpful.

Callum K. en

Grado:

Instructions for picking up and returning via the app were very clear and specific. Really appreciated being able to pick up and return equipment outside of normal business hours.

Sara B. en

Grado:

El cliente no dejó un comentario.

james L. en

Grado:

El cliente no dejó un comentario.

kirsten C. en

Grado:

They stole money from me! They charged me an unauthorized 41 dollars when i brought it back!! I have the original receipt with the amount they charged me originally then another 41 was taken out of my bank! I am pissed!! Terrible and unprofessional!! sketchy building.

JULIO L. en

Grado:

Too far from my residence and difficult to get too. Also, I was charged for 8 days of rental when I only had the trailer for 7 days.

Samuel N. en

Grado:

El cliente no dejó un comentario.

Patrick W. en

Grado:

El cliente no dejó un comentario.

Melanie B. en

Grado:

El cliente no dejó un comentario.