After driving for another half hour, I finally found this place, and the owner was not there. The employee, said the owner would be back later, but did let me leave the truck. I should not be charged for ANY miles over 55 miles on that truck. It was not my fault that UHaul cannot give correct/accurate information to customers. I am so disappointed over the experience. I truly expected more from a company like UHaul.
Tina K
Crete Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crete, IL 60417
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff at this location were very friendly and helpful. I will continue to use this facility.
RICHARD Sno improvement needed
Bruce INo issues what do ever.
LYLE NIt’s not readily apparent that the adjacent structure is where you can retrieve the keys for mobile reservations, and had it not been for the other U-haul vehicles in the parking lot I would have driven right past the location due to lack of visible signage (there is an alleyway between the lot and the key box). However, the pickup process was smooth, and my only suggestion would be to add a countdown or estimated time for credential approvals (our instructions not to leave the page) so one doesn’t refresh the page before receiving the approval to proceed with obtaining the vehicle key.
JASMINE B