I dropped it off and for 1 week I got phone calls wanting to know where the truck was.
JEFFREY L
J E Auto Services
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Covington, VA 24426
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Stephen NThe gentleman where helpful and kind
Ethan FEmmett was very helpful! Thanks so much for all your help
Jessica JU-Haul overall disappointed me. I reserved a 10’ truck in April, to move from Virginia to Michigan in July. Surely, you could’ve found one 10’ truck over a two-month period. But no, 24 hours before my pick-up date I received three changes to my reservation: 15’ truck, at a new location, at a later time. ‘Sorry for the inconvenience.” No, SORRY would’ve been a substantial discount. I had spent a month using the 10’ truck floor plan, measuring my belongings and boxes, and figuring out how to load the truck. I also scheduled friends to come help load the truck. I had 24 hours to reconfigure the entire load, reschedule my friends, and moving plans. Not to mention that the 15’ truck has a lower MPG, so my fuel budget took a hit. So, my pick up time changed from 8:00 to 9:30 to J E Auto, from a more convenient location nearby. I was there at 9:30 and they weren’t open. I called the number given and got voicemail. I phoned a friend who happened to know the operator personally; she gave me his cell phone number. Had I not called his cell phone, he may not have shown up at all. I didn’t have the truck in my possession until 10:30-45. You are a moving company, you must comprehend that people are on a schedule when moving: arranging assistance, loading the truck, hitting the road, hotel reservations en route, etc. “Sorry for the inconvenience.” Is not acceptable, AT ALL.
McKenna J