Moving Truck Rental in Cotati, CA at Larsens Feed

sweet people, nice service, very helpful. perfect experience.

Service was exceptional and friendly. Truck was relatively new so no complaints . Would not hesitate to come here again. Great job??

We needed to adjust the bill to reflect that we DID NOT order a 24 ft truck, but a 20. Because u haul screwed up the order and the appropriate pick up spot and time was changed without notice, the entire experience with u haul was a nightmare....

have a dump trailer.

Our UHaul rep was just amazing. She was efficient and a fun person. I give her five stars and two thumbs up. Thank you!

The terms for this rental were not explained. A contract was shoved toward me with a pen to sign. U hauls insurance rate of $28 PER DAY is thievery. And add 0.90 per mile for local use? These terms were critically important and should be disclosed to a consumer prior to putting a fine print. Legal ese contract out to be.signed as if an after thought. I will not use U Haul again. I've been a customer for 35 years and I am appalled at the hidden charges. Also it is not disclosed that if you reserve a truck and are late picking it up? The rental period begins at the reservation hour not pick up hour. That is simply cheating the consumer. I would expect to lose priority on the truck if late to pick it up. I did not expect to have the rent period start from time of reservation or to have UHaul staff call me twice to remind me that the truck is available without disclosing that picking up late results in a monetary penalty. For these reasons I find U Hauls service unsatisfactory. Instead of paying a modest rental fee I was billed $162 for 46 hours rental. That is 5 times the advertised rental fee. UHaul rakes is over billing and imposing penalties that are unconscionable if not illegal. I intend to file a complaint with the State of California for the unfair & deceptive practices I endured. One Very Unhappy Customer

Everyone was friendly and helpful!

This location did not have many options. The biggest problem I had was the original phone call to the 800 number. These people do not know anything about any of the locations to rent the trailer from. They told me to go to the place, when I got there they told me to go to another place, when I got there they sent me somewhere else! This wasted my time & was very frustrating!! Then they could not tell Me where I would drop off the trailer & I had to call again to find out where to go. The 800 number people are not knowledgeable about the individual rental stores & didn’t help me very much, made me feel like I was wasting their time. At that point I wanted to choose a different rental company but did not have that option unfortunately. Not sure if I will use your company again or recommend it.

Super friendly and worked very quickly!

not much they were very personal and take responsibility for what they are doing. Great group of people.

Fast and easy return. Great Customer Service.

From start to finish it was great. I was able to park my car safely overnight. No problems picking the truck up after hours and returning it was equally as trouble free. Will rent again here!

Well after having a horrible day and working hard in the heat. I got stuck in traffic and hit the trailer back 2 hours late. Tried explaining it to them, and they just said should of called. Then after that tried to accuse me of damage. They did not do a walk around wiTh me when I picked the trailer up and didn’t do a walk around with me after either. Just said I damaged the trailer. And after arguing and proving I could not of done the damage they let me go. I don’t know why a feed store is renting Uhaul’s in the first place. They seem like they don’t know what they are doing and are overwhelmed. Especially on a Saturday. I will not use this location in the future. Oh and this was the third time my reservation got moved to this horrible place.

I had a question about returning/changing my reservation about 20 minutes after I had left the facility. My circumstances had changed resulting in the possibility of not needed the $500 uhaul. The staff told me in order to change my reservation, i had to call the go-uhaul number. (I later found out I could have returned the vehicle and only paid the milage which would have saved me more than $500) I waited on the phone for customer support (on the 1800 uahul number) from 430-515 where I gave up since the hours of customer service end at 5. It sucked that no one was able to help me and give me the simple information I needed to not go through the bullshit I did. Overall, I was incredibly dissatisfied with the lack of information i was able to obtain, unnecessarily amount of money spent on an avoidable experience, and difficulty I have experienced trying to remedy this situation. I called customer support again and after 4 transfers and 1 hr and 15 min, they said because once I had arrived in san diego (shortly after driving 12 hours) and failed to mention anything on the phone with them (since I wanted to be done with everything) about the returning the truck elsewhere (which isnt the case but that is what they said) they couldn't help me. Thanks for being super unapologetic customer service and unaccommodating. I wasn't asking for a refund, just some type of credit/reinbursement/ explanation..... Can't wait to throw this in the small video edit we are putting together. Maybe the uhaul will make it to the photo gallery opening in September this trip was all about, in its appropriate light of course

During pick-up, the manager yelled at an employee in front of my daughter and I. It startled both of us. I returned the truck 48 hours later and was charged for three days. I drove the truck approximately 34 miles and was charged for 68 miles. I called to dispute the charges and was told I would be called back that day, but received no call back. I called back the next day and was told to call "Traffic" and sort it out. The manager would not get on the phone with me. The 3rd day was credited back, but the miles were not credited. I drove it 3.6 miles to my home, loaded up, drove 13 miles to a flea market, unloaded, parked it, finished the show, loaded it, drove 13 miles home, unloaded, drove 4 miles back to drop off. That's 34 miles. I'm disputing this charge with my credit card company, which I've never done in the history of my banking life, but I'm not being taken advantage of. I will never use UHaul again (and I've used them MANY times) and you can bet I will never go to Larsen's Feed again. Credit my mileage back and I will consider using UHaul again. Call me at 415-794-0366 and fix the problem.

Reservation got messed up and made moving very difficult was an awful move and still don't have my quoted rate right!

placed order for 15 feet but one day ahead got notified only 10 feet available nearby 50 miles. That is insane. I have stuff more than 10 feet truck can hold. Ridiculously the stuff online said 10 feet have *abundent* space, and I have no time to find other truck company since you call just one day ahead and tell me there is no 15 feet. I am VERY disappointed by this transaction. Will NOT use it ever again. of course no recommendation!

I was charged extra for gas after I filled the tank completely.

The personnel at the feed store were extremely friendly, polite, and helpful. The gentleman that helped make things go very smoothly and made my experience very pleasant.

The truck was very difficult to drive and did not shift quickly when accelerating even when empty. There was a lot of confusion about the reservation and return date

:)

The phone number 707-773-1749 is associated with a location that doesn't have uhaul anymore. I went to the wrong location at 1490 Petaluma Blvd N, Petaluma, CA 94952. . . . The correct location is Larsens Feed 7400 Gravenstein Hwy Cotati, CA 94931 YOu need to get the right info on google maps and searches

Warm friendly people with top grade truck and gear. I'm going to rent from them again and tell others about thier great services.