my only complaint has to do with the website, not the location. the website tries to force too many different buying options on you, it is easy to make a mistake. but the rental location was perfect, very nice professional people, would not change a thing.
John W
Customer Reviews for Larsens Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Drop off keys were easy
Bianca PThe van was not clean. I had to sweep it when I picked it up.
SUSANA Tit was very smooth for renting and return. The truck was clean and very well maintained.
Yasuhiro THighly recommend these people.
Kenneth CVery friendly and helpful staff!
Dustin LNothing great service
Vincent HSuper easy and convenient. Had me on my way quickly.
Dave DFANTASTIC.
Deborah PGreat service. Quick drop off.
Don BLarge parking areas and easy access
Heidie RVery friendly service here but the U-Haul markings were hard to find.
Bruno CThis office didn't open as was on our pick up notice at 8am but at 8:30. The directions for U Haul pick up were not clear on the barn fence that was closed.
Nicasio STruck was dirty inside and out , engine oil change was on, I needed the truck to move furniture the prior renter used it to transport buildings materials (rocks) had to clean out the we could before using it.
Stuart SEmployees I dealt with were clueless and lost in the process. Took forever. The only person who appeared to know what she was doing had no interest in assisting her fellow struggling employees. Windshield was filthy. Had to return truck due to brake issues, thereby obliterating our work schedule. All what I consider "typical Uhaul." This was an emergency and it was nearby. Typically I use a different company that is less expensive, professional, and actually knows what they are doing. This Uhaul location is not, in any way, professional. I understand this is not your primary line of work and you typically deal with homeowners, not businesses, but get a clue! If I was this sloppy running my business, I'd be broke.
Larry GMaria was fantastic!
David GWe were charged $18 because we didn't sweep the van out before returning it. When we got the van, there was some debris on the floor, but we just put a moving blanket over it, didn't think twice. All that was loaded in it was furniture, nothing that would create dirt or trash on the floor. The $18 charge seemed like a blatant rip off. The van itself was great, only wish it had been about 3-4" taller - not able to get queen mattress and box springs in it (upright). Except for feeling like we were ripped off, it was good experience. I would not recommend this place to a friend - there is another u-haul dealer in town I've rented from before and would send them there.
Elaina MThe truck was filthy inside and out, had almost 150,000 miles on it and ran very rough. It also had very poor gas mileage.
Matt HThe rental car was clean and well maintained. Our moving worked very smoothly. The office was good and person who took care of the car was so kind and nice.
Yasuhiro TNot charge so much for insurance
STEVEN WThe trailer had a melted harness. The U-Haul repair process was professional. They brought me a replacement trailer. It worked flawlessly. I would definitely recommend U-haul to anyone. Gracias
JAMES HGreat service. Keep up the good work
Imelda GWill never use UHaul again. The software is HORRIBLE AND A WASTE OF TIME....SPENT 3 HOURS AFTER DOWNLOADING APP. Finally the local person got rescued by the 6 or 7th person he contacted.
bryan tEasy to find, good area!
David ZWrong location address took me a block down. Yard is chaotic, people ignore you when arriving.
Izak EGreat people, great feed store, just don't care of Uhaul anymore.
Dennis MI couldn't find the key information. Had to call U-Haul
Darrell CDon't charge so much for insurance and I'm not talking about this specific location I'm talking about uhaul in general. 26.00 for one day works out to over 9500.00 per year. $5.00 would be more of a fair price
STEVEN WProfessional and efficient staff completed my rental quickly and no wait.
Philip MPeople were great.
Steve EI was charged a second day's rent for a trailer that I returned within 20 minutes of the rental location's morning opening. I had rented the trailer at 3 pm the previous day and was unable to return it by closing time a couple of hours later. The trailer was not supplied with a means to elevate the hitch and it had to be disconnected by an employee with the location's own jack. So I returned the trailer the next morning shortly after opening. I should not have been charged an extra day's rent. Fail.
RICHARD GNighttime drop off no signage and very dangerous. Self check in not good at this location. Nightmare at the gate by highway. Never again.
Justin AHad to ask the employee several times to do a walk around with me so there was no discrepancy, told me not to worry about it, I finally got her to do her job then 3 days later I get a email asking why I never returned the truck.
Danial bI asked for a receipt but was told they only do it by email. Still have not received anything. I wanted proof that we returned the trailers. I took pictures as we were unhooking for my protection.
Tyler MThey forgot the dolly and blankets, which I was charged for
Garey NThe online checkout was difficult to navigate. I had issues with the website
Nancy MGood service, and easy check-in and drop off.
CHARLES HI am just repeating my previous comments. This was the WORST customer service experience I have ever had. The truck was dirty and only had a quarter tank of gas when we picked it up..The appliance dolly had a strap that was maybe 4 feet long and far too small for any of our average sized appliances, so it was unusable. We had to drive an hour down the mountain to get the uhaul, and then an hour back so we could load it, and then an hour back down the mountain to head out. It added up to roughly an extra 250 extra miles that I had to fight for. I am disabled and had to break the trip up by planning my route according to family and friends locations so I had somewhere comfortable to try and recover from the days long drive. For me to safely arrive at my destination; I can only drive for 6 or 7 hours in a day before I have to stop for the night. The woman at the drop off site was incredibly rude. She had other angry customers because there aren't any signs directing uhaul returns and pick ups, there is no indication that there is an office beyond their cattle fence. There is also no way to see if there is a way to drive through without having to turn around. I was driving a 26 foot truck with a vehicle transport in tow. The manager was incredibly disrespectful, walked away when we got there and told the cashier to tell us just to wait without giving us any direction with the truck: She did not have a broom so I could sweep out the truck and gave me an attitude about it. I wasn't comfortable driving the giant truck to a local gas station because we don't have travel centers anywhere near me. I didn't want to get the truck stuck. Lastly, my payment didn't go through on my sons card and instead of approaching us let us know, she yelled across the parking lot in front of customers that the payment was declined. I asked her to try again and if it didn't go through to send us a bill. She then screamed that I would never rent another uhaul ever again. After this experience, she is definitely right about that! I always use Budget and I move long distances every year or two. This time uhaul had a deal going and the tow trailer was less expensive than Budget, so I took a chance on uhaul. I won't make that mistake again. Apparently I'm black listed anyway, The pick up experience wasn't as bad as the drop off, but then again, when the manager of a business where you are the patron screams at you that a payment was declined and I would never be able to rent a uhaul ever again. It doesn't seem likely her customer service skills could be fine tuned at her age, I have never been so humiliated during a business transaction in my life.
jesse fThe only hitch I have is that the original drop off location was going to charge for the drop off, had to go to secondary location.
Dean MA walk through on where to drop the key after hours would have been helpful. I cleaned all the windows; prior to using, and prior to returning. The interior was in the same condition returned as when I picked it up, yet I got popped a cleaning fee.
Dave HPerhaps a sign to guide renters where to park the vehicle. It's a busy lot with poor lines of sight to drive through looking for where to take the uhaul.
Lenny ZThis store is taking advantage of its customers with additional fees. Getting my rental was easy and painless but how they are taking advantage of customers that became very apparent. All of their trucks are parked in a dirt lot with dried grass. I rented a 10ft box truck to move a single large appliance and drove it less than 10 miles. The cab has dust and some dried grass from where it is commonly parked. Upon my returning the truck in the exact state and with fuel gauge still on F. I was charged a $25 cleaning fee because, "I didn't sweep it out and there was a piece of grass or something in the back". This looks to be a routine practice by the way this was executed. Never coming back it, it was a joke.
Ryan SI turned the truck in a day early after bringing the gas up to 15/16 of a tank. I have a picture of the dash with the mileage and fuel level. I parked it in the field next to the other U-haul vehicles and walked into the building looking for someone to check in the vehicle. The cashier at Larsens could not provide any sort of receipt of return, or any other acknowledgement than taking the key and saying they would email me a receipt. She was friendly in her demeanor. Today I received a receipt via email from U-Haul reflecting a charge of $61.06 for 6 gallons of fuel plus a $20.00 "After Hours Service Fee", plus taxes. The emailed receipt showed the fuel level as being 3/4 of a tank. I called Larsens and advised that the fuel amount was incorrect, and that I have a picture of the dash with the mileage and fuel gauge reflecting the 15/16 tank level, which is a higher level than when I received the vehicle. I also advised that I returned the vehicle during normal business hours (12:17 PM JULY 3) so there should not be an after hours charge. She said she would get back to me. It appears to me that this may be a standard practice at this location as means of squeezing money from renters who may not think to document the return details. I am disputing the charges.
Gregg RTodo muy bueno
EDUARDO CBad signal area which makes check-in super slow.
Rafaella MEasy drop off
Bayln PFast and friendly service.
Richard CMaria provided me with an excellent customer service made the whole transaction super easy I will definitely recommend it to family and friends
Ulises TThey couldn't check in my trailer when I returned it, promised to do it the next day but didn't. I had to have u-haul National actually check it in based on my photos.
Gregory KSee comments above. Agent at this location lacked customer service skills and was unhelpful. It was like returning the vehicle to a remote farm. But I was given no choice in the matter.
gary hGreat service from Larsens. U hauls website was almost useless, Half of my license was uploaded. The store owner had to take the time to take a picture of my license after I already uploaded it the previous night. I Signed up to go to the store and pick the keys up, I uploaded everything you asked for... when your site wasn't down on my/their end. I've rented two u hauls in the past week from two stores, your network was the problem both times. These people renting your vehicles are busy running their own business. I shouldn't have to take time from them to fix things your company screwed up.
misha bLarsen's Feed is a great location for people in between Petaluma, Cotati, Rohnert Park and the rural points west of there. It's a busy, well regarded feed store, so that fact gives you an idea of what's happening there. Also, they're open everyday. As a U-Haul rental point, if you don't need the moving supplies, just the vehicle, they're worth a look. I do have a gripe with U-Haul with their app and website. For the most part, both are excellent, but a bit buggy regarding completing a reservation. But I just went to Larsen's and they found me in the U-Haul system easily, completed my transaction and I was on my way. I love the U-Haul return process. If you have the app on your phone, it's a snap! ¡Hurra!
Gregory HThey need to be more helpful!
Monica DVery nice knowledgeable staff. Quick to action, and on my way. Gracias
Sean BThey claimed the mileage was way more than we used and we returned the vehicle with the same amount of gas as when we picked it up but they claimed it was less. They also tried to blame us for a dent that was already there at the time of pickup.
Dylan TSoftware problems! And after I brought back the trailer they didn’t close the account so 4 days later I get a text informing me that the trailer was still out
james rNothing!!! It was great.
Oliver MThis review has much less to do with Larsen Feed than it does with U-Haul and their policies in general. Don't move my 6 AM reservation to an 830 AM 25 miles away. The truck I had came with the check engine light on, potentially causing the 3.5 less average MPG than was listed. I started off this U-Haul fiasco by calling in to get a more accurate quote and on the date of my pickup (3 weeks after quote) was informed it would be $1400 (fourteen hundred, not a typo) more than what I was quoted originally (~$875). They did nothing at the time to try and rectify the situation, only rudely point out that I could have found their error in the confirmation emails. When I went back to check the confirmation emails, there was no information that was incorrect or able to be seen from my end that was incorrect. So I put in a complaint and was given a $500 refund. That still doesn't fill the remaining $900 I was out and I'm left feeling very unsatisfied as a U-Haul customer. I will be forever warning my family and friends not to use Uhaul for any of their needs going forward unless I can be fully refunded. Overall this was an extremely stressful situation to deal with in an already stressful move out of state. My funds are limited between jobs and this was a burden I didn't need or expect.
Garrett CGreat Customer Service
Theresa SI arrived six minutes before closing and the owner (and her helpers) quickly got the trailer dismounted and parked. This effort was greatly appreciated after a long day of moving!
Charlene M