very weird tech. highly unsafe as there is no staff but unlocked doors for anyone to walk in. i was alone with a young homeless man for awhile before he found staff in the back. they said they couldn’t help me but to wait. we did for awhile and no virtual staff came. he tried to do it on the computer but it wasn’t working. he finally did it on his own phone! very weird returning it alone at night as well, and requiring me to take all the photos and stuff… just a lot. It also made me feel very unsafe doing all of this at night and very exposed. Equipment and vehicle were excellent.
Kate Carnahan
Storesmart West Conway
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conway, AR 72034
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Customer Reviews
- 4.0 Average Customer Rating
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This store over charged my card and never refunded any difference when the equipment when the trailer was returned.
Christine RichieThe entire process for checking in and returning was horrendous. Everything, and I mean everything is done through an app. All the way to returning the equipment. The app wasn’t even working, and the “on-site” manager was a virtual manager. So even then, no one was actually there to assist something that should be a very easy process.
James WaughThe staff is awesome, but the truck I rented had no dash lights, so I couldn’t see (at night) how fast I was driving, how much gas I had, or if I had any alerts. Couldn’t use the check in when I got back.
LESLIE HILLCheckin proceeds was awful. Your app needs a lot of work, your virtual assistants provide very poor customer service, and your truck needs to be retired. There is no way I recommend u-haul to anyone. The only helpful person was the man who worked at the storage unit location where i picked up the truck.
Geoff Cazes