Location was very sketchy. No order to the madness there. Another couple ladies were picking up a uhaul van and their's wouldn't even turn over. Mine had an odd smell of smoke products. Couldn't get truck bed to open and ended up just taking it back so I could avoid being there too late at night and to get the experience behind me. The truck ran fine but barely had any gas in it. I ended up putting more in and was supposed to get reimbursed like $4 for that but didn't. You guys also took a crazy holding amount out, a whole $77, when I picked up the truck. That was NOT informed clearly anywhere in the process. Overall I felt like I was in a sketchy situation getting scalped by your company. Ended up using my own car for the job intended for the truck. Wish I could get my money back for the headache.CASEY C.
Moving Truck Rental in Columbus, OH at Victorian Village Market
(Distribuidor de U-Haul del vecindario)
Columbus, OH 43201
Services at this Location:
- Lun. - vie.: 10 a. m. - 10 p. m.
- Sáb.: 10 a. m. - 11 p. m.
- Dom.: 10 a. m. - 10 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Columbus, OH 43201
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Gas level wasn't at the level that i was told. And i was charged twice when dropping off. Currently disputing charges on my credit cardDavontay R.
The car was not very clean.Ju Seung B.
The wrong key was in the pick up box. The van was in subpar condition, it did the job but the window didn't roll up. The mobile pick up instructions were terrible and not related to the site so I had to ask other uhaul customers for help.Stephanie O.
Make sure the inside is clean. The furniture pads were thrown about, the dolly was missing a piece and the side mirror was loose and dangerous to see through.NATHAN D.
This location is dirty. Overcrowded and the workers do not even tell you which truck is yours, just say figure it out for yourself. Plus you will be overcharged. Just look for extra charges. They charged me double what it should have been. And someone had left a dolly in the truck, I got charged for that as well. These people are so rude and this place looks like a druggy hangout place. Literally so dirty! These people are rude and don't care about anything but getting your card so they can overcharge you. BEWARE!!!!!! You've been warned! Go anywhere else but here they suck!!Kelly P.
U_Haul has continued to get this contract wrong and to over-charge me for days not contracted for. This is not the fault of the rental location, which did as well as they could with the wrong information they were give.BRUCE M.
Furniture pads were missingJohn B.
I enjoyed the ability to do everything on my phone. The only issue i had was the key FAB was too large to insert into the slot for the key return box, so I handed the keys to the employee behind the counter of the convenience store. Overall very smooth and easy! The vehicle was new, too, under 5,000 miles on it. Was a pleasure to drive it!Lucie S.
I have not rented a U haul for awhile, so I was not accustomed to the "U-Haul at a convenience store" experience. They were not very helpful, and clearly wanted me to just do everything through the app. I was not wild about uploading a pic of my driver's license, but I had to. The biggest problem, though, was the return. I was used to renting by the day, and I put in a 4pm return on the form just as an estimate, assuming I had it for the day. I mean when you're doing a move, it's hard to know just when you'll be done. So when I returned it at 4:30, they were very annoyed that I "was late," as they had another customer waiting for the truck. If there was some fine print that I missed that your said my stated return time is not an estimate but a deadline, then that's on me. In the future, though, I will be more careful about the policies. and would prefer to deal with an actual location, not a convenience store annex.GEORGE W.
Wonderful experience. Made pick up easy and the owner is the nicest man. Would use them anytime.Bridget B.
Next time I will check in with the app. Seems like it would have saved me some time. Very easy to rent from location though.Adam G.
They tried to charge me a deposit with a card. When I called customer service they were confused as to why as well. No dolly in the truck, which I would have used cause I ended up needing one. No pads, which I would have used cause I ended up needing one. Back was disgusting. I had to power washer the back and dry it manually before I could use it. Then they tried to charge me for fuel. Which mean the place probably said it was on full which it wasn't and I have proof. This was a horrible experience. I will not recommend this location to anyone and it will take a stellar experience next time to get me to think positively about uhaul againDANE M.
I left something in the truck. I was told it wasn't there. I know for a fact that it was.Rashad S.
The truck was very dirty with lots of trash inside. The employee charged me for a dolly before even knowing he could supply me one due to the lock being frozen. The employee was refusing to help us with the lock to get the dolly. The employee was also not helping us while inside and instead was helping only the customers to the convenience store. The employee was very rude.Sarah J.
Have the equipment ready when I reserved it. I arrived and had to wait an hour and a half for the correct van to arrive.Adrian R.
Interior of truck was very dirty. Both cab and back of truck. There were many more scratches and such on the exterior that we had to document.Scott G.
All goodMauro S.
The man didn't honor my Uhaul reservation. He did everything from scratch. I was charged for stuff I didn't have in my original reservation (like safemove or whatever it's called). I was charged over twice as much went I returned the truck! $90!!!! for a $30 reservation. To make matters worse, when I returned the truck and showed him a picture of the milage I took BEFORE driving, he accused me of trying to fraud him because he thought it was a picture of milage AFTER the move. Worst Uhaul experience ever!!!tremont C.
I did not have the dolleys that I had ordered with the Uhaul at all and it was really not great because of how hard it is to move without themMichael W.
Have the truck available and clean when a customer orders it.Evan W.
Your app is horrible. I pre-registered and ended up having to re-enter my information multiple times. The Dolley I rented was chained up with a coded padlock. There was no information on combination so I did not get to use it. I'd appreciate a refund on the Dolley. When I returned the vehicle, I spent 20 minutes and multiple attempts to send in a photo of the ending mileage and fuel level. The app would not accept any of the multiple photos I took. Never completed the checkout. The key would not fit in dropbox so I had to give the key to the person working the counter in the carryout! U-Haul has lost me as a customer. Never again.Frank C.
Shantae provided great service when I called with questions!Trisha M.
Not good lighting in area to take return pictures at night.Daniel O.
Ordered movers blankets but did not receive.Tom S.