Customer Reviews for Victorian Village Market
(Distribuidor de U-Haul del vecindario)

704 comentarios

184 W 5th Ave   Columbus, OH 43201

(614) 252-2199

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 252-2199

184 W 5th Ave
Columbus, OH 43201

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

Long self check in/out process Poorly made website Charged me the wrong price for no reason

Britt F. 
Clasificación:
3.0

The van was dirty, had left over masks inside and other remnants of the last driver. It also had low tire pressure and needs an oil change, so it did not feel safe to drive. I was told to fill the tank up to a quarter before returning, which I did. Then I was charged $30 additional for not filling the tank enough. Overall, it was not an experience I would expect from Uhaul.

Devon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
3.0

The person who interacted with us was on phone and not paying attention to our need. Could be more professional. We requested a blanket to keep fragile items safe, the van did have that.

Aaryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tai B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
5.0

The one thing that was a little unclear was the location of the keys. The lockbox is actually attached to the building (I initially thought it was attached to the van somehow). Additionally, the lockbox for the van I rented also contained the keys to the other U-Haul that was there (a pickup truck) so I would imagine whoever was renting that vehicle had a little trouble as I had their keys.

Scott P. 
Clasificación:
1.0

The staff spoke to me as if they were doing me a favor by allowing me to pay U-Haul for use of a vehicle. I don't require anyone to be cheery, but basic politeness goes a long way and was sorely lacking at this location.

Cesar G. 
Clasificación:
3.0

The mobile entry process is excruciating

Mark P. 
Clasificación:
3.0

the person at the front desk wasn't very helpful, and made me feel like a bother because I couldn't understand him and was having trouble with the check in. I've never rented a u-haul this way so I was pretty confused and the check in process wasn't working on my phone. It was just the way it was handled I don't I see myself renting at this location again if I need a u-haul again. The man was honestly rude and acted like he didn't have the time to help me when there was maybe 1 other person in the store.

Mollie M. 
Clasificación:
5.0

¡Gracias!

Jeremy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
1.0

I was supposed to get a 26 ft truck that's what I scheduled only ended up with a 20 ft truck and was supposed to pick up the truck at 2 o'clock you had me go to three different places to end up getting the truck wasted hrs trying to get the truck and being another 30 min out of my way from where I was going didn't get the truck till 330 and it was in down town Columbus was horrible getting it to where I was going had to refill the truck even though it wasn't my fault of where I had to get the truck it was yours not a good experience at all especially when I put in reservations a week in advance

Jason W. 
Clasificación:
1.0

Be expecting a call soon

Cole B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heithem E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon B. 
Clasificación:
2.0

I didn't realize this was a touch less reservation. The market where we rented the staff was rude. We had to upload drivers licenses multiple times.

Barry D. 
Clasificación:
3.0

This location is just a gas station. No one to answer questions. The phone pick up is NOT SEAMLESS and took well over 30 minutes to complete. And, rental time started at the pick up time, NOT when all of the nonsense was complete. So, we only had the van for 3 hours, not 4. You really should tell people to come 45 minutes BEFORE the scheduled pick up time. Do not recommend online pickup.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid G. 
Clasificación:
3.0

The sign in process should not be so difficult.

buttons J. 
Clasificación:
1.0

This location was very poor because despite selecting the “counter service” option for check out, the employees at this location were not prepared to provide counter service. They repeatedly tried to get us to use the mobile check in service (we did the sections we could but were unable to transition to mobile check in due to having originally selected counter service) and our entire pick up experience took over 40 minutes of our 4 hour rental. The vans were in fine condition, but if the location is unable or unwilling to provide counter service, counter service should not be an option. I would have selected a different location had I known this as I purposefully selected counter service as I have a strong preference for it. If you are happy to do mobile, this location will be fine (but help will be slow if you have any issues!!!)

ELIJAH S. 
Clasificación:
1.0

The pick up and drop off were both complete nightmares.

Sandra C. 
Clasificación:
3.0

Dumpster located next to vehicle had horrendous smells coming from it.

John R. 
Clasificación:
3.0

I requested a dolly and it was not provided. I do believe I was charged for it too, despite being told it would be taken off.

MICHELLE N. 
Clasificación:
3.0

Truck was dirty. Online self check-in was frustrating. But it was what we needed.

Thomas G. 
Clasificación:
3.0

The self-serve pickup system might need some work. There were other customers there for U-Hauls that were having trouble. The cashier/owner was very helpful with getting us our truck.

Derek G. 
Clasificación:
2.0

It would be good to receive an email explaining how to check in online and the whole procedure even if is using app.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rayan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROSALIE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

YULIANR M. 
Clasificación:
4.0

I was over charged

JARED W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
3.0

The location did not provide the furniture pads and furniture dolly that I reserved and paid for. Those are important items for a move, and when you're using 24/7 pickup outside of the location's business hours, you should be able to rely on the location fulfilling the order as requested.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eden P. 
Clasificación:
5.0

The furniture pads we ordered (and paid for ). were not in the truck so we had to improvise with our own towels, blankets, etc. I will contact Uhaul for a refund on those. Other than that, this was a terrific experience! We picked up and dropped off via app only, and it was very smooth.

Scott C. 
Clasificación:
5.0

The guys at Victorian Village Market are really nice, and very easy to deal with. I'll definitely use this location again!

Rob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ndikum K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINHA K. 
Clasificación:
3.0

The pick up procedure was messed up. When I tried to do it on line I received an error that said “no pictures are available for this vehicle. See location staff for assistance.” The location staff had no idea what I was talking about. I called the 800 number and was on hold for 25 minutes and finally gave up and just drove the vehicle off without completing the rental pick up procedure. Then when returning the vehicle uhaul tried to charge me for $12 in gas which I had not used.

John W. 
Clasificación:
4.0

Twice now I have rented and paid for a dolly that I did not receive with my rental. The most recent time is understandable as I booked it about 30 minutes before I picked it up. But the first order I booked almost a week in advance and had to move an entire house without a dolly that I ultimately paid for. Also. Both times I have went to pick up my vehicle, I had issues with your website in the verification process. I had to restart my phone to be able to get the pictures of my ID and headshot submitted. The first time I had to restart my phone twice. My most recent rental I only had to restart my phone once. But I shouldn't have to do that. It did the same thing on my fiance's phone when we tried it as well. It has to be a bug in your mobile site. The vehicles have been perfect, though.

CHRISTIAN P. 
Clasificación:
1.0

Location was very sketchy. No order to the madness there. Another couple ladies were picking up a uhaul van and their's wouldn't even turn over. Mine had an odd smell of smoke products. Couldn't get truck bed to open and ended up just taking it back so I could avoid being there too late at night and to get the experience behind me. The truck ran fine but barely had any gas in it. I ended up putting more in and was supposed to get reimbursed like $4 for that but didn't. You guys also took a crazy holding amount out, a whole $77, when I picked up the truck. That was NOT informed clearly anywhere in the process. Overall I felt like I was in a sketchy situation getting scalped by your company. Ended up using my own car for the job intended for the truck. Wish I could get my money back for the headache.

CASEY C. 
Clasificación:
1.0

Gas level wasn't at the level that i was told. And i was charged twice when dropping off. Currently disputing charges on my credit card

Davontay R. 
Clasificación:
5.0

The car was not very clean.

Ju Seung B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffani R. 
Clasificación:
2.0

The wrong key was in the pick up box. The van was in subpar condition, it did the job but the window didn't roll up. The mobile pick up instructions were terrible and not related to the site so I had to ask other uhaul customers for help.

Stephanie O. 
Clasificación:
2.0

Make sure the inside is clean. The furniture pads were thrown about, the dolly was missing a piece and the side mirror was loose and dangerous to see through.

NATHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah H. 
Clasificación:
1.0

This location is dirty. Overcrowded and the workers do not even tell you which truck is yours, just say figure it out for yourself. Plus you will be overcharged. Just look for extra charges. They charged me double what it should have been. And someone had left a dolly in the truck, I got charged for that as well. These people are so rude and this place looks like a druggy hangout place. Literally so dirty! These people are rude and don't care about anything but getting your card so they can overcharge you. BEWARE!!!!!! You've been warned! Go anywhere else but here they suck!!

Kelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaire J. 
Clasificación:
3.0

U_Haul has continued to get this contract wrong and to over-charge me for days not contracted for. This is not the fault of the rental location, which did as well as they could with the wrong information they were give.

BRUCE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaileigh S. 
Clasificación:
4.0

Furniture pads were missing

John B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

I enjoyed the ability to do everything on my phone. The only issue i had was the key FAB was too large to insert into the slot for the key return box, so I handed the keys to the employee behind the counter of the convenience store. Overall very smooth and easy! The vehicle was new, too, under 5,000 miles on it. Was a pleasure to drive it!

Lucie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
1.0

I have not rented a U haul for awhile, so I was not accustomed to the "U-Haul at a convenience store" experience. They were not very helpful, and clearly wanted me to just do everything through the app. I was not wild about uploading a pic of my driver's license, but I had to. The biggest problem, though, was the return. I was used to renting by the day, and I put in a 4pm return on the form just as an estimate, assuming I had it for the day. I mean when you're doing a move, it's hard to know just when you'll be done. So when I returned it at 4:30, they were very annoyed that I "was late," as they had another customer waiting for the truck. If there was some fine print that I missed that your said my stated return time is not an estimate but a deadline, then that's on me. In the future, though, I will be more careful about the policies. and would prefer to deal with an actual location, not a convenience store annex.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

Wonderful experience. Made pick up easy and the owner is the nicest man. Would use them anytime.

Bridget B. 
Clasificación:
5.0

Next time I will check in with the app. Seems like it would have saved me some time. Very easy to rent from location though.

Adam G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD B. 
Clasificación:
1.0

They tried to charge me a deposit with a card. When I called customer service they were confused as to why as well. No dolly in the truck, which I would have used cause I ended up needing one. No pads, which I would have used cause I ended up needing one. Back was disgusting. I had to power washer the back and dry it manually before I could use it. Then they tried to charge me for fuel. Which mean the place probably said it was on full which it wasn't and I have proof. This was a horrible experience. I will not recommend this location to anyone and it will take a stellar experience next time to get me to think positively about uhaul again

DANE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anna P. 
Clasificación:
2.0

I left something in the truck. I was told it wasn't there. I know for a fact that it was.

Rashad S. 
Clasificación:
1.0

The truck was very dirty with lots of trash inside. The employee charged me for a dolly before even knowing he could supply me one due to the lock being frozen. The employee was refusing to help us with the lock to get the dolly. The employee was also not helping us while inside and instead was helping only the customers to the convenience store. The employee was very rude.

Sarah J. 
Clasificación:
1.0

Have the equipment ready when I reserved it. I arrived and had to wait an hour and a half for the correct van to arrive.

Adrian R. 
Clasificación:
1.0

El cliente no dejó un comentario.

RAYMOND L. 
Clasificación:
3.0

Interior of truck was very dirty. Both cab and back of truck. There were many more scratches and such on the exterior that we had to document.

Scott G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duncan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

terry E. 
Clasificación:
2.0

El cliente no dejó un comentario.

binoy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackson C. 
Clasificación:
4.0

All good

Mauro S. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa W. 
Clasificación:
2.0

The man didn't honor my Uhaul reservation. He did everything from scratch. I was charged for stuff I didn't have in my original reservation (like safemove or whatever it's called). I was charged over twice as much went I returned the truck! $90!!!! for a $30 reservation. To make matters worse, when I returned the truck and showed him a picture of the milage I took BEFORE driving, he accused me of trying to fraud him because he thought it was a picture of milage AFTER the move. Worst Uhaul experience ever!!!

tremont C. 
Clasificación:
3.0

I did not have the dolleys that I had ordered with the Uhaul at all and it was really not great because of how hard it is to move without them

Michael W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Samantha V. 
Clasificación:
1.0

Have the truck available and clean when a customer orders it.

Evan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

madison K. 
Clasificación:
2.0

Your app is horrible. I pre-registered and ended up having to re-enter my information multiple times. The Dolley I rented was chained up with a coded padlock. There was no information on combination so I did not get to use it. I'd appreciate a refund on the Dolley. When I returned the vehicle, I spent 20 minutes and multiple attempts to send in a photo of the ending mileage and fuel level. The app would not accept any of the multiple photos I took. Never completed the checkout. The key would not fit in dropbox so I had to give the key to the person working the counter in the carryout! U-Haul has lost me as a customer. Never again.

Frank C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

Shantae provided great service when I called with questions!

Trisha M. 
Clasificación:
5.0

Not good lighting in area to take return pictures at night.

Daniel O. 
Clasificación:
3.0

Ordered movers blankets but did not receive.

Tom S. 
Clasificación:
4.0

The agent was really nice. The inside of the truck could have been cleaner.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
1.0

Do not pick up from this location. Weird, run down spot. People in the parking lot yelling and harassing us. No one in the store wore a mask, including the guys behind the counter. They charged me for 2 dollies I didn't rent. I called and they said go into the store to get refunded, the store said call them to get refunded. We just left since I didn't want to get Covid or murdered. I'd never pick up here again.

John M. 
Clasificación:
4.0

Notify customer that information will come by text. I didn't now until after I had returned rental.

ANDY J. 
Clasificación:
1.0

OMG, this was the worst experience renting a U-Haul ever. Had to load my own dolly and mats. I am a disabled veteran and lifting even these mats was a struggle, but the guy refused to help, took me 12 trips from his liquor store (where this U-Haul is located) to the truck just to get all the mats in it. I was only meant to rent and drive, and normally all the equipment you rent is already in the vehicle. This dude is rude, and even told me he doesn't even want the U-Haul company in his business. Stay away!

Patrick P. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba