Gas level wasn't at the level that i was told. And i was charged twice when dropping off. Currently disputing charges on my credit cardDavontay R.
Customer Reviews for Victorian Village Market
(Distribuidor de U-Haul del vecindario)
Columbus, OH 43201
Services at this Location:
- Lun. - vie.: 10 a. m. - 10 p. m.
- Sáb.: 10 a. m. - 11 p. m.
- Dom.: 10 a. m. - 10 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The car was not very clean.Ju Seung B.
El cliente no dejó un comentario.Tiffani R.
The wrong key was in the pick up box. The van was in subpar condition, it did the job but the window didn't roll up. The mobile pick up instructions were terrible and not related to the site so I had to ask other uhaul customers for help.Stephanie O.
Make sure the inside is clean. The furniture pads were thrown about, the dolly was missing a piece and the side mirror was loose and dangerous to see through.NATHAN D.
El cliente no dejó un comentario.Noah H.
This location is dirty. Overcrowded and the workers do not even tell you which truck is yours, just say figure it out for yourself. Plus you will be overcharged. Just look for extra charges. They charged me double what it should have been. And someone had left a dolly in the truck, I got charged for that as well. These people are so rude and this place looks like a druggy hangout place. Literally so dirty! These people are rude and don't care about anything but getting your card so they can overcharge you. BEWARE!!!!!! You've been warned! Go anywhere else but here they suck!!Kelly P.
El cliente no dejó un comentario.Russell S.
El cliente no dejó un comentario.Blaire J.
U_Haul has continued to get this contract wrong and to over-charge me for days not contracted for. This is not the fault of the rental location, which did as well as they could with the wrong information they were give.BRUCE M.
El cliente no dejó un comentario.Kaileigh S.
Furniture pads were missingJohn B.
El cliente no dejó un comentario.Samuel G.
I enjoyed the ability to do everything on my phone. The only issue i had was the key FAB was too large to insert into the slot for the key return box, so I handed the keys to the employee behind the counter of the convenience store. Overall very smooth and easy! The vehicle was new, too, under 5,000 miles on it. Was a pleasure to drive it!Lucie S.
El cliente no dejó un comentario.Lillian P.
El cliente no dejó un comentario.ANDREW J.
I have not rented a U haul for awhile, so I was not accustomed to the "U-Haul at a convenience store" experience. They were not very helpful, and clearly wanted me to just do everything through the app. I was not wild about uploading a pic of my driver's license, but I had to. The biggest problem, though, was the return. I was used to renting by the day, and I put in a 4pm return on the form just as an estimate, assuming I had it for the day. I mean when you're doing a move, it's hard to know just when you'll be done. So when I returned it at 4:30, they were very annoyed that I "was late," as they had another customer waiting for the truck. If there was some fine print that I missed that your said my stated return time is not an estimate but a deadline, then that's on me. In the future, though, I will be more careful about the policies. and would prefer to deal with an actual location, not a convenience store annex.GEORGE W.
El cliente no dejó un comentario.Kevin B.
Wonderful experience. Made pick up easy and the owner is the nicest man. Would use them anytime.Bridget B.
Next time I will check in with the app. Seems like it would have saved me some time. Very easy to rent from location though.Adam G.
El cliente no dejó un comentario.GERALD B.
They tried to charge me a deposit with a card. When I called customer service they were confused as to why as well. No dolly in the truck, which I would have used cause I ended up needing one. No pads, which I would have used cause I ended up needing one. Back was disgusting. I had to power washer the back and dry it manually before I could use it. Then they tried to charge me for fuel. Which mean the place probably said it was on full which it wasn't and I have proof. This was a horrible experience. I will not recommend this location to anyone and it will take a stellar experience next time to get me to think positively about uhaul againDANE M.
El cliente no dejó un comentario.Anna P.
I left something in the truck. I was told it wasn't there. I know for a fact that it was.Rashad S.
The truck was very dirty with lots of trash inside. The employee charged me for a dolly before even knowing he could supply me one due to the lock being frozen. The employee was refusing to help us with the lock to get the dolly. The employee was also not helping us while inside and instead was helping only the customers to the convenience store. The employee was very rude.Sarah J.
Have the equipment ready when I reserved it. I arrived and had to wait an hour and a half for the correct van to arrive.Adrian R.
El cliente no dejó un comentario.RAYMOND L.
Interior of truck was very dirty. Both cab and back of truck. There were many more scratches and such on the exterior that we had to document.Scott G.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Duncan H.
El cliente no dejó un comentario.terry E.
El cliente no dejó un comentario.binoy R.
El cliente no dejó un comentario.Janet S.
El cliente no dejó un comentario.Jackson C.
All goodMauro S.
El cliente no dejó un comentario.melissa W.
The man didn't honor my Uhaul reservation. He did everything from scratch. I was charged for stuff I didn't have in my original reservation (like safemove or whatever it's called). I was charged over twice as much went I returned the truck! $90!!!! for a $30 reservation. To make matters worse, when I returned the truck and showed him a picture of the milage I took BEFORE driving, he accused me of trying to fraud him because he thought it was a picture of milage AFTER the move. Worst Uhaul experience ever!!!tremont C.
I did not have the dolleys that I had ordered with the Uhaul at all and it was really not great because of how hard it is to move without themMichael W.
El cliente no dejó un comentario.Samantha V.
Have the truck available and clean when a customer orders it.Evan W.
El cliente no dejó un comentario.madison K.
Your app is horrible. I pre-registered and ended up having to re-enter my information multiple times. The Dolley I rented was chained up with a coded padlock. There was no information on combination so I did not get to use it. I'd appreciate a refund on the Dolley. When I returned the vehicle, I spent 20 minutes and multiple attempts to send in a photo of the ending mileage and fuel level. The app would not accept any of the multiple photos I took. Never completed the checkout. The key would not fit in dropbox so I had to give the key to the person working the counter in the carryout! U-Haul has lost me as a customer. Never again.Frank C.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Benjamin G.
El cliente no dejó un comentario.Miles J.
El cliente no dejó un comentario.Aaron W.
Shantae provided great service when I called with questions!Trisha M.
Not good lighting in area to take return pictures at night.Daniel O.
Ordered movers blankets but did not receive.Tom S.
The agent was really nice. The inside of the truck could have been cleaner.Brian B.
El cliente no dejó un comentario.Marc M.
Do not pick up from this location. Weird, run down spot. People in the parking lot yelling and harassing us. No one in the store wore a mask, including the guys behind the counter. They charged me for 2 dollies I didn't rent. I called and they said go into the store to get refunded, the store said call them to get refunded. We just left since I didn't want to get Covid or murdered. I'd never pick up here again.John M.
Notify customer that information will come by text. I didn't now until after I had returned rental.ANDY J.
OMG, this was the worst experience renting a U-Haul ever. Had to load my own dolly and mats. I am a disabled veteran and lifting even these mats was a struggle, but the guy refused to help, took me 12 trips from his liquor store (where this U-Haul is located) to the truck just to get all the mats in it. I was only meant to rent and drive, and normally all the equipment you rent is already in the vehicle. This dude is rude, and even told me he doesn't even want the U-Haul company in his business. Stay away!Patrick P.
El cliente no dejó un comentario.Shannon G.
UHAUL on Line Check out is a MAJOR FAIL!!! COULD NOT pick up my vehicle that way. AFTER an hour trying, the man from the store came out and then checked me out inside the store. I WILL NEVER USE YOUR MOBILE CHECK OUT AGAIN. IF IWAS AT A LOCATION WITHOUT A NICE MAN INSIDE, you would have stranded me with NO HELP. NO ONE ANSWERED the PHONE CALL HELP EITHER. YES I"M USING CAPS BECAUSE it is major UNSAT!!!Benjamin A.
El cliente no dejó un comentario.Nicholas A.
Uhaul was clean, in good shape and was easy to pick up and drop off using the app. The cargo area had furniture blankets in the back that we didn't order but other than that the experience was ideal.Connor L.
The pick up online process was obnoxious. They needed way more info than necessary and it took too long. It wasn't the location's fault, it was Uhaul headquartersâ€˜.Brook P.
The process was a bit confusing but overall easy, location was sketchy, not in the best area. Also the furniture mats I had requested were not in the vehicle. Called to have them removed from my bill and they were not.Evan D.
Using the website to rent and gain approval for the uhaul took way too long. The approval took 30 minutes and I had movers to help me who had to wait for me to get the van. We were not able to get a hold of anyone while we were waiting and I had to pay the movers to do nothing while they waited.Catrina Y.
El cliente no dejó un comentario.Nathan T.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.nilesh P.
El cliente no dejó un comentario.Tarita F.
Pick up was smooth and simple, very efficientAnthony P.
El cliente no dejó un comentario.MAx R.
uhaul app needs to be updated so quickerRon B.
El cliente no dejó un comentario.Diamonta S.
Renting from a sketchy convenience store. One worker was an older man who was kind, later that night was a different man who was rude. The truck smelled like a literal barnyard, clearly not disinfected so no covid guidelines being followed. I felt like i needed a chemical bath after sitting in that truck. The driver door also did not shut unless it was aggressively slammed. I was called and asked to change my rental location and time which I was fine with but had I known the location I would not have agreed. You have to wait in the convenience store line to do anything with your rental where they are not enforcing masks. Very dissapointing and will be hesitant to use uhaul ever again. I would give 0 or negative stars if I could!!!Ashley W.
El cliente no dejó un comentario.Rob K.
El cliente no dejó un comentario.mathew H.
YOUR mobile app SUCKS. I was not able to start or complete the rental with it. It told me several times I had to wait until 9:30 when the location opened. I was at the location at 10:30. The store owner handled everything. HE WAS EXCELLENT!KENNETH R.
I was waiting a long time to be helped, the instructions weren't very clear on what vehicle was available or what needed to be done prior checking the vehicle and returning it, and they gave me the wrong truck, they were able to switch but it was a very long check out/drop off processAlexander S.
El cliente no dejó un comentario.Carl E.
The vehicle was clean and easy to pick up. I did an online check-in and picked up the vehicle at 8 am electronically. However, the furniture blankets I had ordered were not in the truck, even though my reservation was confirmed. I realized this when I got home, and I had to wait until 9am when the location opened to call and let them know I did not receive the blankets. They then told me I could come back to pick them up. However, upon arriving they informed me that they did not have the blankets! I was then sent to a different location to get the blankets. I found the experience disappointing and negative since my time and the time of the movers I had hired was wasted while trying to track down blankets that should have been in the truck when I picked it up in the first place.Denielle R.
El cliente no dejó un comentario.Tyrone J.
The cab drivers side has dried mud. It was there before I rented the truck. The online process was clunky at best. I had to call in for support bc I couldn't get it to continue through. Verification of my ID took a long time. I feel like that could have been submitted during the online order so it was done when i went to rent. It took a long time. I also wish the app explained that you have to take pictures at return as I was in a hurry and getting the truck cargo area open and closed correctly is physical and difficult on some trucks (This one was hard to get it to lock and unlock). I don't know if i would have found the keys without being on the phone with an agent. The key box was no where near the key return and it was plain black and had no uhaul markings.Alexis D.
Difficult to check in online considering selected counter check-in at purchase then representative was not available in-store and check-in online was not listed.Lauren T.
El cliente no dejó un comentario.Saira B.
El cliente no dejó un comentario.David W.
make the online pick-up instructions a bit more clearer. I figured out how to get through the steps but it was a challenge at first.James C.
El cliente no dejó un comentario.Ajitesh S.
Great customer service!BONNY S.
Was told I would receive a call the night before with the location, didnt receive anything. Maybe clarify how I will find out my locationSean M.
The worker at the location was extremely rude, the truck was filthy with all moving blankets tossed around i the back (we didn't request blankets), and the dollies we rented were not in the truck. When we went back for the equipment, the worker was rude as if it was our fault he forgot to load the dollies. Also, the truck had no rearview camera/mirror, and the side mirrors would not budge.George M.
It was a liquor store, the guy was working alone and couldn't get anyone to show me how the tow dolly worked, had to watch it on You Tube. He waiting on several store customers before me even though I was waiting. Lastly, the tank was only half full. I assumed it was to be full and refilled when you dropped off. I filled it before dropping it off.kyle G.
Keys could be better organizedAdam P.
El cliente no dejó un comentario.Kathy H.
El cliente no dejó un comentario.KARIM B.
Appliance dolly not included even though I paid for it.Logan H.
El cliente no dejó un comentario.james I.
El cliente no dejó un comentario.Nicholas S.
I didn't receive one of the items I requested to help me move and I was still charged for it.Georgia A.
El cliente no dejó un comentario.Bryan C.
Iots of mud on steps of both driver and passenger side. Lots of dust on dash board and panels. You don't have to ask if the truck is clean enough to stay with family.Kwangwon L.
The lockbox was hard to locate. More signage would help.Stephen M.
Assi was super to me and helped walk me through the entire rental process with the app. I will be renting from his store in the future (moving in about two months) and I will recommend his store to others who need moving vehicles. Thanks for making this easy and carefree.Jenny F.
Service was extremely poor and disrespectful. The online check-in and return were confusing, as were the text alerts. I would not recommend this service nor do I plan to use again.Rachel N.