Location was very convenient for me. Reservation process was a little awkward. I reserved online and then was asked if I wanted to change my reservation to "contactless" using the app. I said yes and downloaded the app, watched the video to learn how to pick up the truck using the app. This would be great if that's how it worked. I still had to go inside and talk to the person because the truck was not there (in the immediate vicinity). She was very nice, and I had my truck quickly after she brought it out from somewhere. I'm not sure the app communicates with the store . Anyway-got the truck in minimal time. Truck was old, dirty and had an engine light on, but it did the job we needed it to do. Used the truck for around 85 miles. Overall, fairly convenient experience. I would use this location again, unless I was driving a longer distance in which cases, I may use a full service store.
Thomas G
Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Columbia, MD 21046
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Picking up the unit was great . The customer service person , Kim , at my pickup location was great . She was very pleasant and professional . She answered a few questions I had and was very helpful . My truck was ready and waiting for pick up , she explained the drop off procedures after hours thoroughly , which was very helpful. The overall experience was excellent - don't change a thing ! SF
Sandra FHad to wait almost an hour because attendant was not there and when she arrived she had a really bad attitude. Unpleasant transaction for sure.
PATRICE AMy experience was completely efficient, professional, and pleasant. I have no improvements to recommend, because your team member was outstanding. Thank you!
RICHARD BStaff was very helpful and the truck worked like it was supposed to.
Thomas S