Customer Reviews for Fort Knox Self Storage
(Distribuidor de U-Haul del vecindario)

1631 comentarios

9597 Berger Rd   Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

(443) 393-7649

Location Hours

  • Lun.- sáb.: 9:30 a. m. - 4:30 p. m.
  • Dom.: 10:30 a. m. - 3:30 p. m.

Services at this Location:

Contáctanos

(443) 393-7649

9597 Berger Rd
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

Services at this Location:

Location Hours

  • Lun.- sáb.: 9:30 a. m. - 4:30 p. m.
  • Dom.: 10:30 a. m. - 3:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good service!

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea E. 
Clasificación:
5.0

El cliente no dejó un comentario.

stan R. 
Clasificación:
5.0

good team - reasonable pricing.

Wayne S. 
Clasificación:
5.0

Excellent customer service!

Glaci H. 
Clasificación:
5.0

Everything was great

MARY W. 
Clasificación:
5.0

N/C

Malinda B. 
Clasificación:
5.0

The uhaul staff showed great customer service, I'm happy with my experience and the next customer will be in great hands.

Derick H. 
Clasificación:
5.0

Great service we will be back.

Paulo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veola A G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debe D G. 
Clasificación:
5.0

Excellent service you have

MOJISOLA O. 
Clasificación:
5.0

I can't compare it because I've never use this type of service before. But it was no problem getting a van and no problems when using it. The office personnel was helpful and friendly. Overall a good experience.

Robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORTIA B. 
Clasificación:
5.0

The woman that helped us was amazing! Made the rental smooth and easy!

Rachael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONNETTE B. 
Clasificación:
5.0

Thank you for an easy and pleasant experience.

Andrew T. 
Clasificación:
5.0

Everything was great !

Najibullah P. 
Clasificación:
5.0

Customer service was fast and very friendly!

LINDSAY E. 
Clasificación:
4.0

Extended hours of operation

Lee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORREY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elliot L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lennie M. 
Clasificación:
5.0

Check online to assure equipment is available for customer requirement to move efficiently.

Ismael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tint N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Najibullah P. 
Clasificación:
5.0

Thank you so much for your help. You made our move a much easier transition.

Beth F. 
Clasificación:
2.0

Clean the vehicle, provide a full tank of gas, do not charge excessive fees two days after vehicle is returned. Ripping off a good customer will cost the business 4 good customers in future business.

WILLIAM K. 
Clasificación:
5.0

Perfect; David W. was a pleasure to talk to, knowledgeable about the area, and displayed immense professional service.

Jahmal B. 
Clasificación:
2.0

When we picked up the truck, it was not clear where the key box was located. When my wife when is die to speak to someone, he laughed at her. Also, finding the gate code for returning the truck was very confusing and ultimately never found it so I had to park it outside the gate. I called U-Haul and was on hold for 15 minutes for help, but never got it.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk H. 
Clasificación:
5.0

Fort Knox Self Storage is, hands down, the best location to rent a U-Haul! After a dreadful experience at another location (leading to me canceling my reservation), I was able to walk into Fort Knox, ask to rent a truck, and be on my way in under 10 minutes.

Peter E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson P. 
Clasificación:
3.0

Give veterans discount, is always good.

Highland S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephan B. 
Clasificación:
5.0

Not double charge me. Still waiting to hear back about this. No response yet.

Edward S. 
Clasificación:
1.0

I had to clean out the snow that was stuck on the vehicle and even after returning the vehicle 2hrs before the scheduled time of return, Uhaul is overcharging me for 4 hrs of rental. This is unacceptable.

James A. 
Clasificación:
5.0

No improvements needed. The service is friendly and the process runs smoothly. Very well done!

Mark D. 
Clasificación:
1.0

this experience was awful. retrieved our vehicle 2 hours after the reservation time and it was not even the size we reserved. Had this order placed two months ago and the night before it was confirmed and the day of it was all wrong. absolutely awful!

Hannah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

The gentleman running the place is simply amazing. Great manners and customer skills and he is not fake!

HOMAYOON T. 
Clasificación:
1.0

Charged me for another day when the attendant saw us bring the truck back way before they closed!! I did a mobile rental and put the key in the drop box. He waited until the next day to say it was returned! Called to dispute with pictures and he was rude only offered 20 bucks back!! Unbelievable. I'm never using this company again!!! Ever

Tonnet O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

syed A. 
Clasificación:
4.0

More associates in the morning

Nate B. 
Clasificación:
4.0

It would have been helpful to know that a rental period is 4 hours. I had estimated 5 hours and was quoted an estimated for only one rental period so my total ended up being double what I had expected. It wouldn't have changed anything, I was in a rush and the job took as long as it did but it smells like bait and switch. Next time I will plan more carefully and find a different place to rent a vehicle.

Marc V. 
Clasificación:
5.0

Very hassle free. Dave was very helpful. This is my new location to rent my trucks going forward

Charles F. 
Clasificación:
5.0

Nothing ...... no improvements needed! From the moment I entered the office until the moment I closed the door behind me, I felt like I was a very valued customer. Both gentlemen were very friendly and professional. I will definitely let my friends know about this location.

Janet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen B. 
Clasificación:
5.0

Ron was great. Process was quick and pleasant.

Robert L. 
Clasificación:
5.0

Great Customer Service!

Del A. 
Clasificación:
5.0

Another wonderful experience. We felt welcomed and the gentleman provided additional information about the area. He really made us feel welcomed. Even with the location drop off change, it was very easy. Excellent service all around.

Annette G. 
Clasificación:
5.0

Great experience! Friendly and efficient staff! Will definitely go back to this location for future U-HAUL needs!

Miguel D. 
Clasificación:
3.0

First time my driver's license was scanned by an employee's personal phone and downloaded to your website. Is this the norm for your company? If so please respond to this comment. To improve on mgt. I would recommend all customers be informed that their driver's license will be scanned front and back before transaction can go through.

Elizabeth H. 
Clasificación:
5.0

Your online pick up and return did not work on my Android phone. While I set my phone to allow for location identification, the app did not recognize it. Google chrome actually does not allow for automatic location. The user has to grant permission on a session by session basis.. Your app does not take that step into consideration, and so the app fails at that point. I had to wait until someone was in the office to pick up the vehicle, and I simply parked and put the keys in the drop box instead of formally checking in, since the location was closed.

GEORGE S. 
Clasificación:
5.0

Staff are great

Wanda C. 
Clasificación:
5.0

The service agent was VERY nice and professional.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
5.0

Donna was extremely helpful from start to finish

James D. 
Clasificación:
5.0

Always very helpful and courteous. A pleasure to deal with.

Benjamin J. 
Clasificación:
5.0

This is a first class operation. Clean, well kept and Dave was very helpful and knowledgeable in every aspect of the transaction. I would definitely recommend and use this location again.

Linda P. 
Clasificación:
5.0

An excellent customer service!!

SELESHI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
1.0

Change the stuff David he didn't listen to my requirements Same like return back the truck When I returned back I spend one hour until she takes the break fast They charge me 100 Extra

Ahmed H. 
Clasificación:
5.0

I've used them many times over the years always enjoyed the experience

Andrea E. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

I was incredibly impressed with the customer service and handling of my rental. A great personality runs this location and goes out of his way to make it easy. Highly impressed and will certainly recommend this location and uhaul in general simply because of this experience. Thank you so much for such an honest and positive experience. It means a lot.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

Donna was amazing. Great personality and extremely friendly! Great experience!

Jason A. 
Clasificación:
4.0

Truck was dirty

Bruce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOLOMON E. 
Clasificación:
2.0

Keep your appointment on time; I waited 25 minutes after my appointment! The assistant was negative and complained a lot about her job being overwhelmed and promised to send bill by end of the day but got it 2 days later!!

Pierina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMELA H. 
Clasificación:
5.0

David was great.

Teresa T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna P. 
Clasificación:
3.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
5.0

could not find open gas station to refill before returning at midnight, extra charge not quite fair, but understood

Samantha N. 
Clasificación:
1.0

My Rental was due back 8/19 at 11 am. I dropped the rental off a day earlier 8/18 at around 12:45. The woman said she would take of everything so i left. I got an email the next day saying the truck was dropped off at 2:00 on 8/19 which made it late and there was a $40 charge. Someone needs to remove that charge immediately. Why did it take 25+ hours to process the return?

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya T. 
No se han enviado comentarios para esta ubicación.

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