Comentarios de los clientes para Fort Knox Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fort Knox Self Storage

Clasificación general:

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Beth F.
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Thank you so much for your help. You made our move a much easier transition.

WILLIAM K.
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Clean the vehicle, provide a full tank of gas, do not charge excessive fees two days after vehicle is returned. Ripping off a good customer will cost the business 4 good customers in future business.

Jahmal B.
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Perfect; David W. was a pleasure to talk to, knowledgeable about the area, and displayed immense professional service.

James C.
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When we picked up the truck, it was not clear where the key box was located. When my wife when is die to speak to someone, he laughed at her. Also, finding the gate code for returning the truck was very confusing and ultimately never found it so I had to park it outside the gate. I called U-Haul and was on hold for 15 minutes for help, but never got it.

Phil B.
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El cliente no dejó un comentario.

Tracy B.
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El cliente no dejó un comentario.

Kirk H.
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El cliente no dejó un comentario.

Peter E.
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Fort Knox Self Storage is, hands down, the best location to rent a U-Haul! After a dreadful experience at another location (leading to me canceling my reservation), I was able to walk into Fort Knox, ask to rent a truck, and be on my way in under 10 minutes.

Wilson P.
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El cliente no dejó un comentario.

Highland S.
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Give veterans discount, is always good.

Colin B.
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El cliente no dejó un comentario.

stephan B.
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El cliente no dejó un comentario.

Edward S.
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Not double charge me. Still waiting to hear back about this. No response yet.

James A.
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I had to clean out the snow that was stuck on the vehicle and even after returning the vehicle 2hrs before the scheduled time of return, Uhaul is overcharging me for 4 hrs of rental. This is unacceptable.

Mark D.
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No improvements needed. The service is friendly and the process runs smoothly. Very well done!

Hannah H.
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this experience was awful. retrieved our vehicle 2 hours after the reservation time and it was not even the size we reserved. Had this order placed two months ago and the night before it was confirmed and the day of it was all wrong. absolutely awful!

George D.
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El cliente no dejó un comentario.

Gregory S.
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El cliente no dejó un comentario.

HOMAYOON T.
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The gentleman running the place is simply amazing. Great manners and customer skills and he is not fake!

Tonnet O.
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Charged me for another day when the attendant saw us bring the truck back way before they closed!! I did a mobile rental and put the key in the drop box. He waited until the next day to say it was returned! Called to dispute with pictures and he was rude only offered 20 bucks back!! Unbelievable. I'm never using this company again!!! Ever

Barry B.
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El cliente no dejó un comentario.

syed A.
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El cliente no dejó un comentario.

Nate B.
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More associates in the morning

Marc V.
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It would have been helpful to know that a rental period is 4 hours. I had estimated 5 hours and was quoted an estimated for only one rental period so my total ended up being double what I had expected. It wouldn't have changed anything, I was in a rush and the job took as long as it did but it smells like bait and switch. Next time I will plan more carefully and find a different place to rent a vehicle.

Charles F.
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Very hassle free. Dave was very helpful. This is my new location to rent my trucks going forward

Janet S.
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Nothing ...... no improvements needed! From the moment I entered the office until the moment I closed the door behind me, I felt like I was a very valued customer. Both gentlemen were very friendly and professional. I will definitely let my friends know about this location.

Julia P.
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El cliente no dejó un comentario.

Ellen B.
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El cliente no dejó un comentario.

Robert L.
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Ron was great. Process was quick and pleasant.

Del A.
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Great Customer Service!

Annette G.
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Another wonderful experience. We felt welcomed and the gentleman provided additional information about the area. He really made us feel welcomed. Even with the location drop off change, it was very easy. Excellent service all around.

Miguel D.
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Great experience! Friendly and efficient staff! Will definitely go back to this location for future U-HAUL needs!

Elizabeth H.
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First time my driver's license was scanned by an employee's personal phone and downloaded to your website. Is this the norm for your company? If so please respond to this comment. To improve on mgt. I would recommend all customers be informed that their driver's license will be scanned front and back before transaction can go through.

GEORGE S.
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Your online pick up and return did not work on my Android phone. While I set my phone to allow for location identification, the app did not recognize it. Google chrome actually does not allow for automatic location. The user has to grant permission on a session by session basis.. Your app does not take that step into consideration, and so the app fails at that point. I had to wait until someone was in the office to pick up the vehicle, and I simply parked and put the keys in the drop box instead of formally checking in, since the location was closed.

Wanda C.
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Staff are great

RICHARD R.
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The service agent was VERY nice and professional.

Kathleen M.
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El cliente no dejó un comentario.

James D.
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Donna was extremely helpful from start to finish

Benjamin J.
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Always very helpful and courteous. A pleasure to deal with.

Linda P.
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This is a first class operation. Clean, well kept and Dave was very helpful and knowledgeable in every aspect of the transaction. I would definitely recommend and use this location again.

SELESHI L.
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An excellent customer service!!

Adam K.
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El cliente no dejó un comentario.

Cynthia G.
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El cliente no dejó un comentario.

Ahmed H.
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Change the stuff David he didn't listen to my requirements Same like return back the truck When I returned back I spend one hour until she takes the break fast They charge me 100 Extra

Andrea E.
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I've used them many times over the years always enjoyed the experience

John R.
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El cliente no dejó un comentario.

Michael S.
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I was incredibly impressed with the customer service and handling of my rental. A great personality runs this location and goes out of his way to make it easy. Highly impressed and will certainly recommend this location and uhaul in general simply because of this experience. Thank you so much for such an honest and positive experience. It means a lot.

Christopher T.
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El cliente no dejó un comentario.

Jason A.
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Donna was amazing. Great personality and extremely friendly! Great experience!

Bruce L.
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Truck was dirty

SOLOMON E.
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El cliente no dejó un comentario.

Pierina C.
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Keep your appointment on time; I waited 25 minutes after my appointment! The assistant was negative and complained a lot about her job being overwhelmed and promised to send bill by end of the day but got it 2 days later!!

Amanda H.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

ROBYN L.
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El cliente no dejó un comentario.

TAMELA H.
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El cliente no dejó un comentario.

Teresa T.
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David was great.

PHILIP S.
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El cliente no dejó un comentario.

Anna P.
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El cliente no dejó un comentario.

John R.
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El cliente no dejó un comentario.

Miguel C.
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El cliente no dejó un comentario.

Samantha N.
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could not find open gas station to refill before returning at midnight, extra charge not quite fair, but understood

Michael H.
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My Rental was due back 8/19 at 11 am. I dropped the rental off a day earlier 8/18 at around 12:45. The woman said she would take of everything so i left. I got an email the next day saying the truck was dropped off at 2:00 on 8/19 which made it late and there was a $40 charge. Someone needs to remove that charge immediately. Why did it take 25+ hours to process the return?

Elizabeth J.
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El cliente no dejó un comentario.

Robert W.
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El cliente no dejó un comentario.

Margaret W.
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El cliente no dejó un comentario.

Juliet G.
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El cliente no dejó un comentario.

Jazmine R.
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El cliente no dejó un comentario.

Tiffany D.
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El cliente no dejó un comentario.

Tonya T.
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El cliente no dejó un comentario.

Daniel L.
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El cliente no dejó un comentario.

David H.
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I have rented from this location before, but not recently. This was a spur-of-the-monent need and Dave and Donna went out of their way to make sure my needs were met. They have always been great to work with and I highly recommend them to anyone who wants to rent a van or truck in the Howard County/Columbia MD area!

MEIZHENG L.
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Self pick up is too bad and too difficult to process

William R.
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Its okay, great service.

Christopher D.
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El cliente no dejó un comentario.

Shareena W.
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The staff was very professional and friendly. I had a great experience and would definitely recommend.

NIKKI M.
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I was not aware of the approval process when picking up the vehicle. We lost 30 minutes of our time due to issues with rep calling my alternative contact. It was not an easy pick-up process. When returning, everything went fine and easy.

Telemachos M.
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El cliente no dejó un comentario.

Jamar S.
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Great Service

CHRISTIAN S.
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This location was fantastic! The van was clean and ready to use, and it was very easy to navigate the van in/out. Similarly, the customer service was exemplary! Moving is always stressful, but Donna was a rock star who put our minds at ease and did everything possible to help out and make the experience as enjoyable as possible. Highly recommend this location to anyone!

Mark Z.
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Good experience, attendant was very helpful. Everything went very smoothly. Would definitely receive.

John E.
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El cliente no dejó un comentario.

David L.
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El cliente no dejó un comentario.

Beth P.
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This Uhaul facility is the best one I have ever been to. I would recommend this location. The gentleman who checked me in was professional, courteous and very knowledgeable. He explained everything to a T.

Raysean J.
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El cliente no dejó un comentario.

Jacqueline H.
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The gentleman that helped me was very friendly and provided all the information that I needed.

FIDELIA A.
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El cliente no dejó un comentario.

Charles W.
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Nice lady said would check in for us.

WILLIAM J.
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Easy, friendly, and reasonably priced! Keep up the good work.

Steve G.
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El cliente no dejó un comentario.

STEPHEN T.
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El cliente no dejó un comentario.

Tonya R.
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Vehicle was super clean. Staff was very kind!

Jeffery H.
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Office manager is very pleasant and helpful. Pick up was quick and easy, truck was in great shape, and drop off via cell phone was easy as well. I've used this location before, and will again when I have the need.

Veronica W.
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Nice staff but everyone should be wearing a mask!

Barbara G.
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Donna did a fantastic job getting my rental truck ready to go, even though she was working by herself...She is totally awesome!

Tyrene D.
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The truck wasn't available at the reserved time Another customer ran over their time. Uhaul wanted to put me in a smaller truck or a larger truck that had to be returned in a short time. I was able to get in the truck that I reserved but it was about an hour or so later. When I contacted customer service about the guaranteed $50 reservation fee, they couldn't answer my question. Disappointed in Uhaul this time around.

Iqbal A.
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neutral experience. the charge for fuel was excessive and the final charge for the tolls was totally uncalled for and without my permission to charge my credit card. this charge will be disputed.

Raheem D.
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El cliente no dejó un comentario.

LETICIA R.
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All was excellent. Very friendly and helpful staff . ??

LYNNETTE W.
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Donna was very friendly!

No se han enviado comentarios para esta ubicación.

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