No one knew what was going on with my reservation and self check in process is a joke. Took us 3 people and 3 phones, when it was supposed to be easy, then there were no furniture pads or dollys in the van and upon driving to the actual UHAUL store and picking up the rest of my items for moving, we asked about the other items we asked for and the gentleman working I believe his name was Jonathan couldn't even get us set up with the furniture pads or dolly because there was no way to transfer to that location for pickup which makes no sense !!! This whole process took about 2 hours when our truck was ready to be loaded and we didn't even have all the supplies necessary that we confirmed for reservation. All this on top of making me go to 2 separate locations for my supplies because the actual UHAUL store "didn't" have a 9ft truck available, but upon pulling up to the UHAUL store there where 10-15 trucks of that size there.Garrett H.
Ace Hardware 662
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Champaign, IL 61821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I don't like the fact that they didn't do a walk through with me when I picked up the truck they just gave me the keys and when I brought it back they didn't do a walkthrough only took the keys back I don't know how many miles was in there and I didn't know how many miles I droveBeverly G.
Good experience all around.Jack K.
We had an excellent experience. We have no recommendations for improvement. We rent a truck once a year. We will rent next year from u Haul.Dennis S.
It was okDavid M.