Customer Reviews for Ace Hardware 662
(U-Haul Neighborhood Dealer)

175 comentarios

2811 W Kirby Ave   Champaign, IL 61821

(217) 903-5106

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(217) 903-5106

2811 W Kirby Ave
Champaign, IL 61821

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Jody W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gintas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arieal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arieal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie M. 
Clasificación:
5.0

My rental experience was excellent! I would highly recommend that you make the registration online with pickup at the Ace Hardware. The Ace employees were very helpful and answered all my questions.

Dennis S. 
Clasificación:
5.0

Just brilliant

Stacy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

I went after hours and I thought the self drop off was quick and very easy.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda T. 
Clasificación:
3.0

Rated drop off site average because it is not a full fledge center and was somewhat limited in what can be provide. Plenty of room to drop trailer which was nice

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEWART H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

Ace hardware store, where I picked-up and returned the vehicle was near my daughter place and the young man who helped me was very professional.

Roland A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline A. 
Clasificación:
5.0

Quick, professional friendly service. Highly recommend! Also was a great price.

James E. 
Clasificación:
1.0

Over charge for gas, and collision coverage that Ispecufically denied. Just only sent the receipt after the person accepted the key agreed that I returned with photo proof. Finally, he gave me back for overcharge gas fee even I returned with more than I picked up.

Maung M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susu Z. 
Clasificación:
5.0

Randy was also helpful and knowledgeable.

Edward B. 
Clasificación:
5.0

The app while trying to check in and out was very slow. Finally got to check out but when returning the van it would never upload the screen showing fuel and mileage. Finally gave up and dropped the keys in the key box and called the customer service desk to let them know the van was returned

Thomas F. 
Clasificación:
3.0

The local site vehicle was fine. It was the website and customer service line that will make me find alternatives. I'll never rent from U-Haul ever again and will share my horrible experience with everyone I meet

James J. 
Clasificación:
4.0

The key box had the incorrect key and it time to solve the issue.

Sierra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gottipati N. 
Clasificación:
2.0

Had 9 am pick-up time. Clerk didn't show for 30 minutes. ACE Hardware employees (UHaul is a concession within this ACE) stated clerk is often late. We rented appliance dolly, but were given a crummy regular dolly. At least a different UHaul clerk (who was on duty when we returned truck 4 hours later) gave us a credit. The truck we rented was a bit worn, but functional. Penske has better equipment.

Craig J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitley S. 
Clasificación:
5.0

I rented a van to avoid furniture delivery charges: very easy! A bit of a wait at the rental location (about 30 minutes), but folks were friendly. A couple small suggestions: 1. The van was low on gas when I got it, so I was given a credit for me to go purchase $12.82 of gas. Not a big deal, but I was a little pressed for time. And putting so little gas in means the next person will have to get gas as well. 2. $20 is a fine price, but adding on $10 for insurance means I am a bit less likely to rent a van. Possibly there could be a lower charge for e.g. under 2 hours and 20 miles?

Donna B. 
Clasificación:
5.0

Renting this uhaul van couldn't have been easier or more economical. I highly recommend it.

Marianne N. 
Clasificación:
5.0

Courteous. Very helpful and accommodating. Equipment in good shape.

GARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xun Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany K. 
Clasificación:
4.0

Pickup went without any issues.

David G. 
Clasificación:
5.0

Excellent service and very friendly. Renting from Ace Hardware uhaul is so easy and pleasurable and fast compared to other locations.

Jayne H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY MARIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
3.0

The floor of the truck was dirty from muddy feet of prior renter. This was a one-way rental. I made the reservation with the U-Haul facility a few block from my home. To my surprise, U-haul had me drive about 5 miles to the other side of town to pick up the truck. Further, when I picked up,the truck, it only had 1/4 tank of gas in it, so I had to make another stop to add gas before making our trip.

Patrick P. 
Clasificación:
5.0

The man that took the truck back was awesome. He explained the process and listened to my complaints. He attempted to get me a partial reimbursement for the gas in the truck, but wasn't able to. Very helpful, friendly, and professional.

Marshella C. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

Truck was awful. Smelled like smoke. Damage everywhere on the exterior. Really should not be on road looking like that as a business advertisement.

Cain A. 
Clasificación:
5.0

Fix your app for handling returns. I was not able to upload the odometer picture so I could no continue. I was successful when I used the web pqge.

STEVE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maung M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
4.0

Representative was friendly and got me going. The truck seemed very clean and well maintained at first. As time went on I became a little concerned about the transmission and the oil level. Nothing definite but the oil gauge was on low and the truck bulked at a stop light right before I came to my destination.

Keven F. 
Clasificación:
5.0

Wonderful customer service. In and out drop off!

Tom C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hong C. 
Clasificación:
3.0

No issues with pick up location. However, we were supposed to get a call the day before as to where to pick up our stuff and no one called us. When they did call us they had no idea where to have us return the truck. Very disorganized and irritating. Also overly priced for a 10ft truck but we were desperate and had to pay it.

ERIC S. 
Clasificación:
5.0

The website could be more user friendly. It would be helpful to list the basic price range for each vehicle as soon as possible in the search, including round trip and one way pricing. People want to know the approximate cost before proceeding. We almost did not rent because of discovering how high the one way cost is. I went through the whole process again and found returning the trailer to the same location was much more affordable.

Thomas B. 
Clasificación:
4.0

The employee at ace hardware who handled the transaction was very friendly and helpful. The truck was clean and well maintained far beyond my expectations. The process to drop off after hours was great in itself but I didn't feel very safe being a female alone in an unoccupied parking lot after the sun had gone down. There were a couple of males that walked thru the lot while I was taking the required pictures- one of which proceeded to urinate in the grassy area between the businesses and residential areas. I would utilize these services at this location again but would plan differently to avoid putting myself back in that situation.

AMBER P. 
Clasificación:
5.0

All was great for the rate involved. I missed cruise control. lol a lot!

Larry S. 
Clasificación:
5.0

The online reservation system and vehicle condition checks worked great! Easy return as well.

Dale S. 
Clasificación:
5.0

Pick up after hours was complicated.

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

latrell J. 
Clasificación:
2.0

El cliente no dejó un comentario.

STACIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Lou K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

The staff at Ace Hardware where I have UHauls on many occasions is always friendly and helpful. Great place to rent from.

Mary D. 
Clasificación:
5.0

Well done Ace Hardware U-Haul!

Randy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah B. 
Clasificación:
4.0

Start with a full tank of gas.

Evan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
1.0

I dropped off the trailer at 6:25pm. They closed at 7pm. They checked me in and when I left I got an email saying they charged me an extra $20 for "after hours drop off". The place I rented from gave me this drop off location and said they were open until 7pm. They were. Tried calling U-haul customer service and message said the wait time was over an hour. Guy at the drop off location said there was nothing he could do and I had to call customer service. I don't like being lied to and ripped off in exchange for my business. I want the $20 refunded.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

aris A. 
Clasificación:
5.0

N/A on recommendation location as it was a 2hr drive to pick up the closest auto transport.

CLARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGE I. 
Clasificación:
1.0

We were charged $92 for being 30 min late even when we called ahead about it. No one had the truck reserved or was there to pick it up. The staff didn't help us and we were ignored in the store for ~20 min before we just did the truck return on our own on our mobile device. We won't be using uhaul again.

cully S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Next time the person who is hooking up the trailer should do an inspection on the trailer before hooking it up to a vehicle. It did some damages to our vehicle.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joni H. 
Clasificación:
4.0

Windshield had a lot of bugs on it. Otherwise, truck worked well and was the right size for what we needed. Reasonable price, and Randy was helpful desk clerk at Ace.

COLLEEN H. 
Clasificación:
4.0

Finish nicely

WISAM D. 
Clasificación:
5.0

ACE - IS the place! Excellent experience - Randy was very helpful and friendly.

Randy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PENNY T. 
Clasificación:
4.0

I ordered some equipment that didn't come with the truck. I was in a hurry and needed to get going so I didn't make any fuss about it (plus it was online so…don't think the issue could've been solved). Just need to ensure that all of the equipment comes with the truck when someone is paying extra for it.

Andrew C. 
Clasificación:
3.0

The staff at this location was excellent. What was not excellent was the fact that the truck we had reserved had not yet been returned and the site was closing in 30 minutes. The site was not solely a Uhaul sight so there were no other trucks available. The customer service line had me on hold for 20 minutes then disconnected me.

Lee W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
5.0

The process at Ace was easy and fast. Tony (I hope I have the name right) was a pleasure to work with.

Jennifer A. 
No se han enviado comentarios para esta ubicación.

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