First of all I rented a truck by 2:00 pm on 05/04/2023 when I arrive to pick up the truck they give my rental to another customer making me loose time and waited for another truck to be available which I received by 2:30pm so whats the point of renting ahead of time and with a time table for pick up.Fabian C.
La Estrella Resturant
(U-Haul Neighborhood Dealer)
Bronx, NY 10457
- Mon–Sun9:30 a. m. - 5 p. m.
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bronx, NY 10457
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Fisrt of all I rented a truck to be pick up by 2:00pm on 05/04/2023 when I arrive at locat Iocation they give my rental to another customer meaning my truck was given out, now im waiting for them to fix the problem and They give me a truck at 2:30pm , now i lost time waitng for the truck so what was the point of setting a time table if you get it after, not goodFabian C.
Improve workers workflow, I lost around 20-30 min (paid) waiting for my truck.Milton M.
Walked into the establishment which is also a restaurant. I told the lady I reserved a uhaul. No one was there to accommodate. The restaurant lady called the uhaul. A young man walked by us 2x the lady told him 2x that we were there for the uhaul. First ignored her then second time put his finger up. We picked up the uhaul around 2 pm but needed to be back by 5 due to the fact they don't have a drop box EVEN THOUGH THEY HAVE A RESTAURANT OPEN LATE...STILL NO DROP BOX. We did miss the 5pm time by 15 mins again restaurant open but even though uhaul not open should provide a drop box. I have moved several times from state to state across country near far and I have never came across a truck rental nor car rental without a drop box. Since I got there at 515 I parked the truck where we picked up (we had to walk to get the truck no accommodation of getting for us when we picked up) I looked up the establishment for open time which states 930. I received a call at 8am asking for the keys. I told them I would be their in 30 mins thought the office didn't open til 930. Very rude and nasty. I get to the truck the older man came to me like why you blocked me I said I don't know your number to block so he proceeds to call me infront of me my phone rings he then tells me oh you unblocked me before you got here. I said sir no need to do that. He snatched the keys from me then walked away. I then get a call a half hour later from the younger dude asking me where is the key. I told him I gave it to the older dude a half hour ago then he hung up on me no thanks for the business nothing. Very unprofessional won't recommend and definitely won't be going back. It's sad cause it's near my home Very convenient but I won't give my money to unprofessional. They also had the nerve to charge an additional $24. As we are great customers from near and far and also great tippers when the service is good. But they get an F!Stephanie M.
Excelente servicioLismarie S.