refund my money the next dayraymond H.
Trailer Rental & Towing in Bronx, NY at La Estrella Resturant
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Bronx, NY 10457
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
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I would never send my friends or family memes to this place the gears were bad bad and the customer service there was awful extremely badkatrina F.
The person who rented a truck was late 45 min , we was late for the job we supposed to do, he came with attitude, and did not even walked us to a car , we had to look for the truck in unfamiliar neighborhood. When we returned the truck, and asked for water to clean inside the truck , because we did not have any equipment, they gave us attitude again, and charged money for cleaning up . This is the worst uhaul rental experience I ever had , I'm surprised this location functions.IRSHATAKHMETSHAY K.
I got overcharged and accused of damaging the vehicle which never I didn't do.PAPAMALICK D.
They are rude , not organized. Before I rented the truck they told me since we are close early on Sunday you can return the truck Monday morning at 9am . I brought the truck back at 8:57 am waited until 9:05 to go inside the lady called the manager he didn't answer she called him and texted him then he finally said â€œtell them come back at 10:00â€. I find that very unorganized because we have to pay for the mileage on the truck .Janae H.
This drop off location was fine.Silvio T.
Truck was ready for pick up. Good communicationCECILIA A.
The guy had an attitude through out the whole process. The truck was not filled, it was half of half a gallon. He lied about the fuel and was very nasty about itLeonardo H.
The pickup and dropoff was smooth, but I'm not gonna use uhaul anymore after some messy pricing.Dante A.
Have pulleys available to move furniture! They had nothing and we struggled to moved furniture without. Also never seen a uhaul in a restaurant.Gloria S.
Not changing the pick up point to a area that's not so nicePhilip D.
Pick up location is NOT where the trucks are. I was given the key and told to walk to another street where the truck was parked. I had to walk 5 minutes carrying 2 bags I brought in a taxi. Pick up time was at 2 and I was told I couldn't drop off at another location that closes later. The person said the truck belonged to them so I couldn't drop off at another location, picked up at about 2:20pm and had to be back at 6pm. Not happy at all, I couldn't finish what I rented the truck for.Ariel A.
The service was top notch, friendly, and one of the neat rental experiences I have ever had. Thanks Uhaul.Buddy B.
They are scammers, they charged me more than any rental company I do not recommend even to my worst enemyFelix P.
The whole experience was terrible and the fact that the location over charged me for the rental when it was returned back the same way I received it. Never would use uhaul again after this bad experience.KYE M.
The man who worked the uhaul counter was rude and racist. When I arrived to pick up the truck at the scheduled time he was seated watching TV. He told me to wait while he watched an additional 10 minutes and than proceeded to assist me. He was rude and dismissive during the interaction. This facility was reported by the operator I booked with as a 24 hour facility however he also told me the location closed at 5pm and he'd be unable to accept the truck back the same day later that night.jamila M.
Get more supplies in stock, apart from that, they have a great attendant and that makes the experience nice!!Bertrand O.
The worst experience with uhaul..the equipment I reserved was never put in truck so my move was a nightmare. No hand truck no dollies no furniture pads.I also hired movers through the uhaul website and the company had been closed for quite awhile so the day of my move I had to call around to hire other movers and have them bring the equipment I had reserved and not received. It cost me a lot more than it should have since it was last minute. Horrible experience will never use uhaul again and won't recommend to anyone as wellKYLE H.
I picked up a Uhaul van from this location and dropped it off at this very location. The man who initially processed my rental hopped into the van and asked me to drive one block down and make a left, then a right on to Park Ave to a secluded area (at night). He hopped out the car and I got out assuming he had to inspect the car/gas/mileage. Instead, he hopped into the car and told me to have a great night and drove off. I couldn't have been more frightened walking by myself back to the drop off location. Park Avenue is known for high crime and drug abusive activities. I finally walked to the location to ask them why would he drop me off there in which they were confused as well and called him to return. Upon his arrival, I told him how unprofessional it was to leave me there. He told me he was sorry and assumed I knew the location (whatever that meant nor do I know the relevance to his comment ). No part of me will ever rent from that location nor recommend to anyone. I hope that this review brings awareness to ensure the safety of customers is priority and prevent a potential danger from happening.Janice T.
Great workARMANDOAYALA M.
Better customer serviceRAKIN F.
The man at the desk was super nice and helpful, and the van worked great!Ryan M.
For La Estrella -- Please make sure to clean the vehicles. My vehicle had visible dirt all over the floor and smelled weird. It was sticky throughout, but I'll give the benefit of the doubt that this was from sanitizer. If the customer gets in the vehicle and it doesn't smell like it has been cleaned, it's hard to believe it was cleaned. For U-Haul -- It is completely unacceptable to change someone's location to the Bronx last minute. For starters, you're sending people to an area where there is regularly crime -- like shootings and robberies. On top of it, I had to spend an extra $40 to get there in an Uber during covid, compared to the other location on Lexington Ave, which I could walk to. And worst, it wasted 2 HOURS of time to get there and back compared to the location I booked over a month earlier. Basically, the lack of forecasting put me at extra risk for getting covid, wasted money, wasted time, and brought me to an unsafe area.Meghan H.