It has snowed the day before and the parking lot with the rental trucks was not plowed or shovelled. It was ice. The truck was parked in a corner so tightly that I could barely open the door to get in. Once again I paid for a dolly and some furniture pads and nothing was there. I paid for a dolly last week and didn't get one either. What's the point of adding stuff when you literally never give it? Never using U-Haul again renting twice the last two weeks. U-Haul really went downhill in quality.
Amanda C.
Reyes Party Rental Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brentwood, NY 11717
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Customer Reviews
- 4.5 Average Customer Rating
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I had the absolute worst experience ! I would never use uhual again! The initial reservation site I was sent to 5 mins before my arrival I get called that my truck was not available as I was arriving there . Then U-Haul customer service sends me to a second location that's 40 mins from my home TO FIND OUT THEY WERE CLOSED!!! Then I am sent another 10 mins! To a THIRD LOCATION THAT WAS FINALLY OPEN AND AVAILABLE! Don't use U-Haul , they are a bunch of incompetent idiots.
JOSEA T.The staff was friendly, honest, and good to deal with!
James H.5 minutes after we depart from store we got a message for the front right tyre low pressure and due to limited time that we rent the truck and weather that was raining non stop we texted for the problem and we were told to stop put air which we had to go off our way to find gas station get charged to put air because we couldn't risk it and got extra charged at the end for the miles which was out from our way. It was a totally unpleasant and stressful situation and psycological pressure under bad weather. Hope uhaul to do something about our sad experience and the extra charges were applied. And customer service was horrible. Thx
DEMETRIOS P.Truck was not there when we arrived even though I had called to confirm the night before. We were sent to another location at 4 am, which was in an unsafe area. The truck was fine but it was impossible to return the vehicle and when I called to complete the process, it took over 2 hours and there seemed to be multiple problems with cell service in that location. THEN, even though I paid the parking ticket received in NYC, Uhaul claimed I did not, even though it should have been very easy to call the City and find out if it was paid. Instead, they made me go through my bank records to find proof of payment. Terrible service. Would not recommend.
Michelle T.