Everyone there was super friendly and nice but and really did the best they could but one of the key people was on vacation and it took a long time. But again, they tried really hard to make the experience good, it was just really chaotic and bumpy. Then when I got the vehicle, I noticed that the gas seemed to be dropping quickly. I thought it odd but assumed it was just the vehicle size. Then when we were loading it and unloading it, we noticed the smell of gas. On my way back, I filled it to half, which is more than I picked it up and when I dropped it off, after only driving four miles, it was done below where I picked it up, which is ridiculous because that was a significant drop. Then when we were standing there, that's when we noticed gas under the vehicle. They tried to figure out how to not charge me the $10 but couldn't figure it out. I told them not to worry about it because by then it was just getting late and I was done. I know that I didn't damage the vehicle at all and it seemed to smell like gas from the start, in fact, as soon as I pulled away I got a warning that came on that said Tighten gas cap so I stopped and did that. It eventually went off. The fact that gas may have been leaking the entire time is a little scary. Overall, it was not a great experience. I know the staff tried their best but it was rough.
Andrea D
Midtown Market
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bremerton, WA 98337
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The quote was off by $40 (cost more than quote), all transactions were by phone in which I had to do most of it on my phone. I did not find out the cost difference until after left when I got further instructions to perform. It was not a pleasant experience like I normally get from U-Haul at other locations. This was out of a market. The personnel were very inexperienced working with the APP. Took a long time to get through the process (30 minutes)
SCOTT RGot charged for dolly’s that were never in the uhaul. Mentioned it to the store and still wasn’t refunded or reimbursed. Only reimbursed for mileage not used. Also I never asked for moving/furniture blankets and was charged for two dozen of those when there wasn’t even two dozen in the vehicle. Never did a walk around with team member. Just gave me keys and sent me on my way. They were also 30 minutes late. My pick up was at 11, they didn’t arrive until 1130ish. Store clerk was nice but lady who passed me the keys seemed very lazy and unprofessional.
Dionte RAs a first time uhaul renter it could have been made more clear that I needed to take a picture of the cargo bay and license plate of the vehicle before departing. Sending it as a text to my phone as I'm leaving was easily missable. But now I know if I ever need to rent again. I also returned the vehicle 2 hours before my rental period was over, used 20 less miles than estimated, swept out the cargo bay, and returned it with more gas than it had when I left. So I feel that the cost was higher than is practical for me to consider using in the future. But midtown market in bremerton was great.
Jacey CThis was the 3rd location change after I reserved the truck. ( I originally requested the pickup truck as it showed available but then told they don’t have them anymore in that location. I had to pay additional rate for the 10’ truck. The truck was supposed to be ready at 8:30 but had to wait an hour for someone that could check the truck out. The truck was out of coolant and none of the marker lights worked. Once it was returned (a couple hours later) it was never checked in. I had to call to get it checked in. Lousy customer service as I was on the phone the person was talking to someone else about gummy bears instead of taking care of the call.
Thomas A