make it easier for returns
Debra L
Shamrock Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bowling Green, OH 43402
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulSlightly difficult to find the office. Maybe needs better signage closer to the road
Janalee RKeys were just in back of truck not secure. Inside cab of truck very dirty from previous customer im assuming. I did not clean up someonelses mess. I've never rented from a place that just made me feel the ick. I dont think I would rent from this location again. This was not my normal location for renting.
DIANE FI would have preferred someone coming out and looking over the truck to confirm that we returned it in the same condition as when we took it.
Cinde JMy service at this location was wonderful, at the end of a long week of difficulties with the U-Haul renting process in general. Originally, I booked a 15’ truck at a different location for a Sunday, reluctantly, because I knew the location would not be open and I would have to use the U-Haul app to do a pick up without an actual human. Our move-in day, then was changed to Saturday. I called U-Haul and was able to change our reservation from Sunday to Saturday. I had hoped this might mean I could deal with a human directly instead of an app pick up, but the customer service rep on the phone said that no locations in my city were open on Saturdays either. When I received my email confirmation for the date change, I noticed he changed my pick up location to a different city. So I had to call back and get it switched back to my original location. I do not know why they decided to change the city. I called the customer service number again, and they said to change locations. I had to call a different number. So I called that number and she got me changed back to the original location I requested. When I downloaded the U-Haul app parts of it did not function properly. It would not allow me to enter my credit card information. And it would not allow me to add damage protection. I had to use the live chat feature to get these two things fixed. When I arrived on Saturday to pick up my truck, the app would not allow me to sign in. I had prompted it to send me a six digit code to sign in, and it just never texted that code to me. I tried several times. We called several customer service numbers all of which had a 27- 44 minute wait time. Meanwhile, my entire family was sitting at the house waiting to unload it into this truck.Finally I remembered the other customer service number I had called to switch to my original location, and I was able to reach her a real human quickly. She said in her records, she showed out a reservation at the correct location where I was sitting, and she was trying to find a way to check me in for my reservation remotely without the app, which wasn’t working. She also said she noticed the reservation was listed for a 26 foot truck, when I had requested a 15’ truck. She said according to what she saw on her end, this location doesn’t have any 15’ trucks. However, is a 15’ truck parked 10 feet away from us the parking lot. She said there was another location in the city that does have a 15 foot truck available, and they are open with a person there. Days previously, the rep on the phone had told us that there weren’t any locations open on a Saturday or of course I would’ve chosen that one because I knew I did not want to deal with the app. This rep was able to switch our reservation to the other location which was open. So we drove across town to that location where we finally got our 15’ truck and could go about our long day of moving. This delay made us late for an appointment to drop off the freezer for recycling during this process, so now we’re stuck with a broken freezer chest in our garage. Every time I look at it and will be reminded how annoying this U-Haul process was. The shamrock storage location was very helpful, and I wish I would have just dealt with them from the beginning.
Kerry T