I reserved a 5x8 and was given a 6x12 because â€˜that's all they had' at the location even though I made a reservation. Then when I returned the trailer I was charged for a 6x12. NO ONE WILL RETURN MY CALLS OR EMAILS FOR A CORRECTION OF THIS. UNACCEPTABLE CUSTOMER SERVICE.Rhea B.
Moving Truck Rental in Bowling Green, OH at BG Auto & Truck Accessories
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Bowling Green, OH 43402
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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The bush on the north side of the building makes it difficult to navigate out of the parking lot unto Route 25tess E.
The location was an auto repair/towing business, so there were quite a few cars just sitting around and the gravel lot had a lot of water puddles to dodge. But it was convenient to pull directly off the lot onto a main highway. The passenger seat had white dog hair on it (my wife is very allergic to dogs) and the inside of the windows were smeared, so we cleaned them before driving. The WORST issue was the rental process. An EXTREMELY NICE guy took our reservation information over the phone and was very pleasant. However, he forgot to mention there were TWO U-Haul rental locations in the town. We showed up to the one we had used before at 4:20 pm (our reservation said pick-up time was 4 pm). The location CLOSED at 4 pm - we were not told we HAD to be there before 4. Therefore, we were forced to use the after-hours process to pick up our truck...but we were at the wrong location and did not know it. Even with the live U-Haul person on the phone trying to help us with the website and pick-up process, it took about 45 minutes before they told us there was a different location in the town. Had we been at the correct location to begin with, the process would have been much smoother. It was an extremely frustrating 45 minutes that could have been avoided if EITHER of the live persons we spoke with would have simply said "There are 2 locations, which one are you using?" We were VERY happy that this truck had cruise control and mechanically was fine. However, this was probably one of the ROUGHEST riding vehicles we have ever been in. This was a 26 foot truck (and we were mostly on 4-lane highways), and should not have been this rough. Our only thought was possibly that the tires were over-inflated...but we did not have a tire gauge with us to check them.Ronald K.
It looked more like a car junkyard. Lot was dirt and had huge puddles.David S.
Don't cancel my first reservation and have me drive to a completely different location. This location is not responsible for what happened. He was awesome. He was able to make me a second reservation. We didn't have an appliance dolly. That made the whole day worse. The gentlemen informed me anytime Sunday we could return it. Well that wasn't the case I then got an email and text message saying our truck was due back by 6 am keep in mind I would have missed this if our pets didn't wake us up at 6am. I called U-Haul and they said it would be ok to return it later in the day around 12 or 1. She failed to tell me that it was going to be another $116 just because I was not properly informed there was going to be additional charges. I really would like to talk to someone about this matter this whole experience has been bad. Especially for renting my first U-Haul. Last but not least the only reason the vehicle had high mileage was it was the only vehicle I had and I had to travel around to find an appliance dolly. Please call me. 419-341-4255Miguel G.
Folks at BG Auto are super helpful. They installed my hitch and lighting, and they stand behind their work. They have been helpful with trailer rentals.Timothy M.
I have a problem with the original location to pick up. BG towing was horrible. They closed early without letting me know. I had to call the 1800 number to find a trailer. What a pain. Very unprofessionalTom R.
This location needs to fix the holes in their parking lotBruce E.
Great customer careAmy N.
Be prepared to drive through mud puddles if wet conditions prevail.Stanley H.
This isn't reference to the pickup location but rather the app. I signed up to do the self check-in feature and the app wouldn't work. Then when I tried to check the Uhaul truck back in to the drop off location, it had me enter pictures and information twice and then displayed errors saying it couldn't process my request. After 3 times, it told me to just do a night drop off. App is extremely non-user friendly. As far as the location goes, there is no lighting in the parking lot after hours and huge pot holes filled with water. Also, it was very hard to locate the drop off box for the key without any lights.John E.
Make sure I get a call from a representative like the site says. And make sure my reservation is at the location my confirmation e-mail said.Austin C.
Very good serviceWilliam W.
Thank goodness the manager /owner of the BG Auto store called me at 1pm on a saturday 4/28 to tell me he was closing. I was told by reservations that my pick up was scheduled for 4pm that day.I had made a few calls to reservation weeks ahead to be sure everything was good to go. Not once was I told the store wouldn't be open.BG auto was very nice and worked with me.....Teresa TaylorTeresa T.
Everyone was very friendly and accomidating. Equipment was well maintained. I would definitely use this location again and recommend it to friends.shawn R.
Everything was smooth. friendly staff. thanksJanelle T.
A.) Make sure that the pick-up location is closer to the preferred pick-up location indicated by the customer. B.) Communicate pick-up information in a timely fashion to the customer.Danielle B.
Everyone I dealt with was very nice, but communication is lacking a little. I didn't know my pick up was in Bowling Green, so my drive was from Fostoria to Maumee (where I thought I was picking up the truck) to Bowling Green then to Perrysburg (where I was moving from) and back to Fostoria (where I was moving to.) I also tried to use the online site to let you know I dropped off the truck when I was done with it, but that didn't work either. All in all, things worked out fine, but I could have used just a tad more information. :-)Robert G.
Create more signage. Difficult to find.Caitlin E.
We dropped it off after hours. It was a trailer, I was kinda worried that someone would pull up and that it. I made sure and took pictures of it after we dropped it off on their proterty. We just didn't know the area, used it to take our son to college. I had called to make sure that I could drop it off after hours. Also I called the next morning to make sure it was still there. Both people I talked to were very friendly and helpful. I just was nervous about not knowing the area.Kristy A.
Everything was good . Once I found out where I had to go to to pick it up ,,,,,,Stephen P.
Did not drive the amount of miles I was charged for.Gabe S.
Excellent service...from the last min call to them for a next day trailer rental...to quickly handling the hook up to our truck including attaching the one part of our hitch and the light adaptor plugs that I had no clue how to do. Thanks again!Bonnie B.
Confused as to why charged for two days extra when the return was for 5/31 and it was turned in on 6/1. Was only expecting one day extra charge not two.John C.
It was perfect.I was in and out with my paperwork and the trailer dropped off!This is where I should have picked up the trailer in the first place!Adam N.