Just not an up to date location. No nice office area. The guy was nice but I’ve been to other locations that are better
glenda b
Spice It Up Hair Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, KY 42101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent customer service, the process was quick and easy. 5 star rating!!!
LATWON WJay meet me there. He was polite and professional. Rita was great at helping me get the trailer needed for the job.
CLAY CWhere do I start? 1st Drop off location: abandon buildings..not a person to be found 2nd. I AM A UHAUL AFFILIATE I rent & return uhauls each & EVERY DAY, yet this location charged me $ 20.00 fuel charge..when I put the gas in I know it was full B/c I gave the truck stop guy $100.00 bill he gave me $ 40 back & told me FULL! but the location said it was only at 7/8 of a tank & do I gotta say 7/8 tank of gas on a 30 to 50 gallon tank is gonna cost a whole lot more than $20.00 but you know what..forget the $20.00 let's move on, 3rd. I CALL the location to contest the charge wasn't mean or rude, & the women starts yelling at me " THAT TRUCK WAS NOT FULL IT WAS ON 7/8 I said No someone made a mistake.she yells it again over & over, after about 45 sec of this I yelled over top of her( B/c she was yelling & not listening)& asked "DO you talk to all of your customers like this?" She stared I am done I am not going to argue with you over this, & handed the phone over to some gentleman I asked him " she always talk to customers like that? He did not answer only asked what the problem was..I explained he retorted it was not full it was then & only then I revealed I was a UHaul affiliate & gave him my store number he was like.."WELL. WELL I haven't got time to argue about this & hung up the phone.Part 4 I immediately looked up & contacted the AFM (AREA FIELD MANAGER)((So you know I know what I am talking about))anyway, explained all of this..even told him about prior customers who wrote reviews about being charged $20.00 for no reason & his people needed some customer service classes & the line went dead...I figured the call was dropped I was in Michigan he in Kentucky with all of those mountains you'd think right? Well you'd be wrong, I call him back & say "I'm sorry, but our call Must have been dropped, he said "OH NO IT WASN'T DROPPED I HUNG UP ON YOU, I AIN'T LISTENING TO THAT" I say really.. you are the AFM it is your job, he said I ain't hearing that neither, then & only then did I tell HIM, I was an affiliate & that this wasn't over, I wouldn't be treated this way gave him my store number & encouraged him to look me up & see 6 yrs of service with UHaul & only 2 bad reviews not B/c of my Uhaul but B/c of the Storage Facility I manage & evictions I had to serve otherwise 5 stars across the board something I take pride in & my AFM trains his people for & to expect upset customers & FIX the problem, if you can't call him.NEVER ENGAGE THE CUSTOMER. So the Kentucky AFM says to me, the truck wasn't full I said yes it was he then asked do you smoke cigars, I told him No I don't he said well there was cigar ashes all over the cab..I said no not true I don't smoke cigars I said "Oh I see, so it's moving from a fuel fee to a dirty fee, ok..keep that $20.00 I bought them cheap, but this isn't over, & The AFM says" well I am sure since you are so familiar with Uhaul, I am sure you can find out who my boss is."I SAID you sure bet your ass I can & I will.He hung up on me yet again
Todd DGood Location Nice Lady!
Dsrryl W