Convenient for moving in north Boulder
GEORGE Z
New Boulder Gas
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Boulder, CO 80301
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
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There was no personnel to be helpful and again the checkout process to return the truck was just as backwards dumb and unbelievably stupid as the check-in process because of the ride share, app required, electronic process.
Jim WCustomer service was awful!!!!!
MARY CThe problem we had was not with the location, the location really was fine. It is the truck share app that is the problem. I spent a good part of my day trying to pick up and return the truck via your app. For the pick up I finally figured out how to start the pick up process after a long time trying, then it said they needed to get approval which said could take 15-20 minutes. In the meantime, we drove all the way to the actual Boulder UHaul location thinking they could help us out or just rent from them with a live person to help us, but the line was out the door and one person working. So I checked the app again and it said we were approved, whatever that means, and it had the lock box location and combination, so we proceeded back to New Boulder gas. After much wasted time, miles driving out to the uhaul location and back to New Boulder gas, we finally got the truck. Now for the return process...your uhaul truck share app is TERRIBLE!!! We tried so many times to upload pictures as requested and it was not working!!! I finally figured out that I had to keep backing out and it actually saved the picture when it was just spinning like it was not working. This took us over an hour or almost 2 hours of our day. Finally got the pictures taken with your app then got the finish button, and sure enough all it did was say please wait while we update our records and spin spin spin and nothing! I didn't know what to do! Drove out to the uhaul location again, more time and money on my gas, and they could not help me so I called the support line, which I should have done in the first place, lesson learned. Anyway, she said it looks like everything is returned so we were all good and she told us they were "having issues with the app". She apologized, which of course is not her fault, but this just can't happen if this is how you are going to rent to customers when a person is not physically at the location and able to help you. I hope you get your app fixed so others don't have to deal with the same thing I did. I will never rent from uhaul again unless we can rent from a live person -never again on the app!
Laurie MSelf check in was too difficult
Christopher N