Comentarios del cliente para New Boulder Gas

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de New Boulder Gas

Grado total:

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RICHARD H. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

No appliance dolly as requested. Truck only had 1/4 tank gas when picked up so I filled it. When turned in, person said that's too bad for me I spent $70 filling gas tank, I wasn't supposed to do that. Rip off! I won't be using U-haul again.

vicki S. en

Grado:

My only complaint is the UHaul app. It ended up being fine for the pick up, but for the drop off, the app did not recognize my location. For pick up, there was an option to scan the barcode on the UHaul box, but drop off did not allow this option. I was therefore unable to complete the drop off when I wanted to and had to return in the morning to complete the drop with the attendant at the gas station. I would have incurred extra charges if I did not complete the online app or gone back in the morning. Please fix this on your app or I will go elsewhere for future rentals. Thank you.

Parke P. en

Grado:

We reserved and paid for an appliance dolly for a big move. When arriving to pick up the vehicle and the appliance dolly, we were informed that they didn’t have an appliance dolly and could only supply us with a utility dolly. We were then charged for the appliance dolly. I would have expected to be told before the day of moving that they did not have the dolly we reserved. Once we finished moving and went to return the truck (10 PM on a Sunday night), the key drop-off was taped up and we had to leave the key with the attendee at the gas station which was unsettling. I would just go to a different location, or ensure to call ahead to double check they have the equipment they offer to have.

Taylor A. en

Grado:

El cliente no dejó un comentario.

Lauri W. en

Grado:

El cliente no dejó un comentario.

Patricia S. en

Grado:

Do not require any cell phone usage for returns

ORVILE T. en

Grado:

Fast, efficient, professional, and personable.

Mikael A. en

Grado:

The app is a pain. Due to bad reception maybe or how the app is set up - I found it very cumbersome and frustrating to try and pick up the vehicle

Stephanie C. en

Grado:

My truck was stuck behind another Truck so I had to take the smaller one. Covered in ice and snow that I had to scrape and de ice.

Nikhil G. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

Jack B. en

Grado:

El cliente no dejó un comentario.

Stella A. en

Grado:

El cliente no dejó un comentario.

Gary J. en

Grado:

I used the online pre check in and it was the WORST experience ever. I will never use it again.

Raymond L. en

Grado:

El cliente no dejó un comentario.

Susan S. en

Grado:

This place is a gas-station/convenience store, so basically you just drop off the vehicle and go inside to turn in the keys (that's what I did). As a first-time Uhaul renter, I was expecting someone to come out and inspect the truck, but the person manning the cash register couldn't come outside. So I left, not really sure if everything was OK (and not incurring more fees). This was just my perspective as a newbie, maybe it's common. All in all, super easy. A week or so later, I received an email stating I was charged exactly what I expected.

Johanna B. en

Grado:

The return process was confusing and it was difficult to get a hold of someone to make sure the truck was returned properly. The drop off process is different that the Uhal text system so it got confusing. Once I got a hold of someone it all worked out, but I had to make an extra trip to the location. The text system told me it would charge me extra when the link they sent did not work. They did not charge me extra, and everything worked out well.

Robin B. en

Grado:

The U-Haul app and pick up instructions were not very clear or intuitive and they were "unable to verify" my driver's license several times

Craig H. en

Grado:

El cliente no dejó un comentario.

Randy P. en

Grado:

No congestion and easy return. Attendant was helpful, knowledgeable and friendly!

Athena P. en

Grado:

It was all very good and the guy was very nice

Guy L. en

Grado:

They deleted my reservation for a van without any call, telling me upon arrival that they thought my name was fake. I'd specifically gone to this location and made my reservation weeks early to get a van, as this location is four times further away than my nearest Uhaul location

Matthew F. en

Grado:

El cliente no dejó un comentario.

Carolyn B. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

There seems to be a homeless camp behind the store near where the trucks are parked. It didn't seem very safe or clean. I saw 4-5 homeless people hanging out around the gas station.

Frederick H. en

Grado:

Did the online check in. Took a LONG time for the approval. Lost almost a half hour of our rental time due to this delay.

Betsy R. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

Guy was late to show up to get our truck. Not friendly.

Sophia M. en

Grado:

I was not provided the dolly that I paid for. I have limited mobility and this was very necessary for me.

Dave I. en

Grado:

El cliente no dejó un comentario.

Lisa B. en

Grado:

El cliente no dejó un comentario.

Katherine H. en

Grado:

El cliente no dejó un comentario.

maryam G. en

Grado:

El cliente no dejó un comentario.

Luke S. en

Grado:

The mobile share experience was horrendous. Wasted 45 minutes of my 4 hours "awaiting approval" and then didn't give it back. So we got 3.25 hours instead of 4 for the same price. Wildly inefficient applicationand they could have done everything beforehand and made it seamless. Just terrible.

Tyler C. en

Grado:

Other than the fact it took nearly 20 minutes to be approved through the app it was a great experience.

Kenneth W. en

Grado:

24/7 online pickup failed. Could not accept quality of my drivers license photo. Cost me 30 minutes extra time. Agent inside resolved it and did a good job. Your photo matching technology needs improvement!

LISA B. en

Grado:

I had a very good experience with this place.

Taylor O. en

Grado:

El cliente no dejó un comentario.

Elizabeth W. en

Grado:

El cliente no dejó un comentario.

Ariel F. en

Grado:

El cliente no dejó un comentario.

Albany T. en

Grado:

El cliente no dejó un comentario.

edward B. en

Grado:

El cliente no dejó un comentario.

Ricardo D. en

Grado:

El cliente no dejó un comentario.

Ying L. en

Grado:

The truck was given with water bottles and some other trash in it. All our furniture was wrapped and we used carpet as the base to avoid scratch. We got charge $10 for cleaning which is ridiculous. The truck wasn't delivered clean and now we are charging for that??

Jacob W. en

Grado:

Allow for more pictures of damage when using mobile check out.

Jessica R. en

Grado:

El cliente no dejó un comentario.

TIMOTHY A. en

Grado:

Called to ck up on the return and couldn't understand the person on the phone. Called again and this time they told me they were not sure what to do the they didn't rent trailers.

Alexandra L. en

Grado:

El cliente no dejó un comentario.

darryl T. en

Grado:

The truck reserved was not avqailable, I was required to pick up a smaller truck and a different location (1 hour further away), and the trailer was at a different location and not available until the 5:00 the day after my reservation. The truck and trailer were not able to complete my move, so I am required to return and rent another trailer to move my furniture. All in all it is costing me close to $900 for the delays ($320 labor for down time to get trailer, unload trailer, drive to rental location $400 gas to drive to and from Denver from Dallas, $180 trailer rental). This does not include the hours of my time on the phone to find the new truck, find the trailer, and the hours to pick up the trailer and return the trailer - it was required, because of the furniture size, to load truck then get trailer and to unload trailer then return it. Hours of time delays.... Yet Denver Uhaul has acted if they are doing me a favor and offered NO compensation for their mistake... WORST ever!!!!! will not recommend unless there is some compensation.

Debbie R. en

Grado:

Even though I had an appointment, the pickup time was significantly later due to poor management at the pickup location. Once I was helped. I was satisfied so while I might recommend this location, it will only be with caution that it may not be on time so leave a large window.

Nelson H. en

Grado:

Everything was great, except the truck had a strong odor of cigarette smoke.

Trina B. en

Grado:

El cliente no dejó un comentario.

jason G. en

Grado:

El cliente no dejó un comentario.

Herschel G. en

Grado:

Agents were helpful.responsive and

diena S. en

Grado:

El cliente no dejó un comentario.

Alisa S. en

Grado:

I'd say not canceling equipment without contacting the customer would be a good start.

GRACE M. en

Grado:

El cliente no dejó un comentario.

Benjamin G. en

Grado:

El cliente no dejó un comentario.

Vivian S. en

Grado:

El cliente no dejó un comentario.

Thomas D. en

Grado:

They added gas charges twice despite me filling the tank to where it was. Have them refund those charges so I do not have to complain to the BBB, etc

Brian C. en

Grado:

Gas was under 7/8ths when I picked it up. Also, I wasn't told ahead of time that I needed to have my insurance information with me, but then on the day of the pick up he told me it's required. How can you expect people to have it with them if you don't tell them ahead of time?

Kye M. en

Grado:

Why do you put the dolly and blankets in the trailer taking up at least a few cubic feet of volume but charge me to use them if the little tag is broken? That is ridiculous, if I want them put them in there and if I don’t, then don’t put them in there and have them take up space. If they’re in there I should get to use them for free.

Dana W. en

Grado:

El cliente no dejó un comentario.

Nikunj S. en

Grado:

No comment! Very satisfied.??

Darrell D. en

Grado:

The service and staff at the location were excellent. The U Haul self service app was not. Location services did not work.

Benjamin T. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

They were very helpful

adam S. en

Grado:

The van smelled like cigarettes. The truck was overpriced.

GENE G. en

Grado:

The person that received the truck was an asshole who kept insinuating that I had done damage to the truck and left it dirty. Then he (UHAUL) charged me for an overage of 2.4 miles, what absolute chickenshit, this person should NOT be representing UHAUL. It is not my fault that UHAUL is so cheap in their mileage estimates. Every time I rent a truck from UHAUL, it is a worse experience than the previous time. Don't expect to see me again.

Paul S. en

Grado:

This is a gas station that also rents Uhaul. The clerk did not inspect the vehicle upon return. The next day I got a report claiming there was damage to the vehicle that “hit the parking lot poole”. I hit nothing with the vehicle.

Soroush Z. en

Grado:

App crashed and had a glitch. Store owner refused to help me for 45 minutes and said he just delivering the trucks.

Charity T. en

Grado:

It’s very hard to get into this location. It was hard to see the Uhaul signs.

Steve B. en

Grado:

1. Windshield and front of truck was bug splattered. That should have been cleaned. Interior floor of storage should have been mopped - there were foot prints on the floor. Rest of vehicle including cab interior were clean. 2. I was getting inconsistent info from your 800 number and pick-up location. 800 number said I would have 3 days to complete my use and pick-up location told me only 2 days. 800 number and web site said nothing or nothing clear about mileage limitations (other than one trip) on a one way trip while pick-up location had a low ball estimate provided by their Uhaul software. Luckily, the manager at the pickup location could adjust that and add in mileage from the pickup site to my start site and from destination to the truck drop-off site. This gave me slack to get to a reasonably priced gas station to refuel prior to turn in. This low ball mileage was a surprise when I picked up the vehicle. 3. Your onsite should include questions to give customers an estimate of mileage limitations on one-way trips and the cost per mile if that estimate is exceeded.

Muhammad N. en

Grado:

Your app nearly ruined us. We were on a tight moving schedule and were unable to open to uhaul van for a solid 30 minutes. Luckily, the owner of this fine establishment was able to check us in instead. Please make sure your app is reliable.

Silas H. en

Grado:

Cargo area of the van was messy with styrofoam pieces, but it was usable.

Diane R. en

Grado:

Staff very friendly and helpfiul.

Suzette R. en

Grado:

Used App made it so much easier quicker and the gentlemen at counter they where very polite.just an over all a smooth experience

KEITH W. en

Grado:

El cliente no dejó un comentario.

khalaf al H. en

Grado:

El cliente no dejó un comentario.

Katie O. en

Grado:

I used the self-rent/return option. Make it a little more obvious that you need to go inside to get a key for the truck from the gas station attendant and what the terms are (am I paying by the hour or if I'm late is it ok or will I be charged extra?) That was unclear. I also never received a final email receipt with a breakdown of the costs, though my card was charged.

Tana H. en

Grado:

It would have been nice to have a decent battery in that truck. I got stranded for over two hours. My movers time ran out because of it and i had to rent it for one more day. That was Not kool ! I only drove 10 or so miles total. ?

dale H. en

Grado:

El cliente no dejó un comentario.

ryan E. en

Grado:

El cliente no dejó un comentario.

WILLIAM L. en

Grado:

Rates per mile too high. Even within town. Mine went from 19 dollars to 80. Most I have ever paid for moving around town

Jason P. en

Grado:

El cliente no dejó un comentario.

DORJEE S. en

Grado:

Nice customer service

Lillian W. en

Grado:

El cliente no dejó un comentario.

Mary K. en

Grado:

The fellow gave me the wrong UHaul. Said I had one with about 22K mileage - got one with 56K mileage. Contract was wrong. Fellow did not care - talking in a foreign language on the phone to his supervisor anytime I needed to talk with him. Was not helpful at all. Input wrong oersonal info into the computer. Basically, DID NOT CARE AT ALL. Rude and dismissive of me. Awful experience. Had to call UHAUL 800 # to get help - Sam and Eileen were great. BOULDER GAS WAS TERRIBLE. I will tell anyone not to rent from them. To give out the wrong equipment is WRONG! Have used North Boulder UHaul before and they are great (spec. Frank Mason). The gentleman you have at Boulder Gas does not know what he is doing. Constantly talking in a foreign language on the phone and not doing his job right. Please call if you want exact details. Awful, Awful, experience. UHaul should be ashamed to have this level of service representing UHaul. It is not only terrible service - it is wrong service. MaryK

Paul M. en

Grado:

Employees at this location are very nice and extremely helpful!

Alok Y. en

Grado:

El cliente no dejó un comentario.

Kathryn B. en

Grado:

El cliente no dejó un comentario.

jizhao Z. en

Grado:

El cliente no dejó un comentario.

steven V. en

Grado:

El cliente no dejó un comentario.

anatoli P. en

Grado:

Do not overcharge: I returned the truck with more fuel than when checked it out. That was not accounted for: who pocketed the cash ?

Andrew R. en

Grado:

I was charged for the same rental twice! When I returned the truck I was hurried out of the vehicle and told I would be emailed a receipt. Poor customer service and feel like I was taken advantage of.

Brian D. en

Grado:

The people are great, the vehicle had some suspension issues, needs better maintenance

Laura C. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

El cliente no dejó un comentario.