The staff were friendly but did not explain the online process at all. Basically they said we're going to text you and then you can text everything back and look at the truck make sure it's OK. Then when I clicked on the link from the text message it was much more clear I wasn't prepared to spend an extra 20 minutes doing things to cover myself from all the dents and dings on the truck. The truck was dirty on the outside and the truck was dirty on the inside.
Noah C.
Moving Truck Rental in Boise, ID at Stor It Maple Grove
(Distribuidor de U-Haul del vecindario)
600 N Maple Grove Rd
Boise,
ID
83704
Contáctanos
600 N Maple Grove RdBoise, ID 83704
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 6 p. m.
- Dom.: 9 a. m. - 3 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en Boise, ID 83704
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 5.0
Has great customer service !!!
Elizabeth W.- Rating:
- 5.0
Continue giving good service!
Catherine P.- Rating:
- 5.0
Give Brandon (the man working the front desk who checked me in) a free lunch or something. Great customer service and wanted to make sure he got a shoutout for helping me through my first pickup rental.
Brandon F.- Rating:
- 5.0
The gentleman working their Sunday was friendly and very attentive to what I was asking for.
LANCE H.- Rating:
- 5.0
Great experience and customer care.
Darrell H.- Rating:
- 2.0
Apparently I was signed up to do check out and check in thru mobile app but told nothing about it. Turned into big mess. Picked up truck via the outside box with code. Brother dropped off truck was told would be 1/2 hour to look at it so he left the key. Called twice by office. Loaded app but nothing there. Called 800 number twice and ultimately drove 40 min back to office and told they had taken care of it. Also told I should communicate better. Had tried at least twice to call the office and it went to voicemail. I did leave 1 message. This location understaffed to do truck rentals and storage rentals. If I want to rent a truck I will go to a U-Haul facility.
Lynn S.- Rating:
- 5.0
The service I got today was excellent
Daniel P.- Rating:
- 5.0
My checkout was not good because the office was closed and the online checkout did not work for me at that time, so i had to call and check out over the phone which took some time.
Leo C.- Rating:
- 3.0
Renting via the app was kind of time consuming, but I will rent again. In person is just easier.
Shannon S.- Rating:
- 2.0
From using Uhaul in the past we value Uhaul employees being present at pickup locations. Frustrating process
Danny C.- Rating:
- 5.0
Everything was great, staff were both friendly. Fast checkout and return was painless and easy. Overall a great experience.
Jeremy H.- Rating:
- 5.0
Very nice people. Easy experience. Will definitely use them again!!!!
Julie H.- Rating:
- 4.0
Allow unlimited mileage for local rentals.
Augustin A.- Rating:
- 5.0
Customer service rep. at the store was very helpful and made our move easier.
Robert T.- Rating:
- 5.0
I won't go anywhere else to rent a U-haul then customer service at maple grove and emerald is by far the BEST!!!! Thank you
Jackie M.- Rating:
- 3.0
You guys billed me twice. When I spent 10 minutes on the phone finding out why you told me it happened to a bunch of people and I had to wait 7 to 10 days to get the money credited back. So now I dont trust giving out my credit card to you guys. Thanks for the inconvenience
shaun M.- Rating:
- 1.0
I didn't have a problem with how I was treated with the workers at this facility. What I am furious about is the fact that it was not made clear to me that I would be charged a $30 "fuel fill-up service fee" I knew that I would be charged $4.25 per gallon to fill up the truck, which was almost double what fuel costs in this area, but the $30 fee was not disclosed. I would like that reimbursed or taken off of my bill, but I doubt that will happen. Not happy with U-Haul right now and would not recommend anyone to use your services, unless this gets taken care of.
Tony S.- Rating:
- 2.0
The staff at Store-It were friendly, problem-solving and helpful. U-Haul however made the process absurdly complicated. I was mistakenly booked for two trucks for some reason. The process to submit photos reporting the current condition was unnecessarily complicated. I had to spend almost an hour on the phone to get that done and I only had the truck reserved for a limited amount of time. I gave two stars not one because once I got the truck, the 15 foot worked well and was effective to help me complete my move. Had the process to get the truck been simple, I would have given 5 stars.
Tyler P.- Rating:
- 4.0
I don't feel any Improvement was needed very friendly very courteous
patricia G.- Rating:
- 5.0
Pick up was easy in person. The app and website did not work for me to check the equipment in which has now led to an extra day charge that I am trying to figure out.
Sarah B.- Rating:
- 5.0
Professional, helpful, and make the experience easier thank you
Mike R.- Rating:
- 5.0
I had scheduled 7 hours. When I picked up the truck, they said I had to have it back in 6 hours, because another party had reserved for 4pm. We made it, but I didn't appreciate the restriction. Everyone was friendly and nice!
Cathy D.- Rating:
- 5.0
The customer service was excellent. Thus gentleman was so helpful and knowledgeable . I have never been to a uhaul place like it before. Keep up the good work.
TINA P.- Rating:
- 5.0
UHaul Has just always been there for me! We had a rough start, because my debit card wouldn't go through and there is plenty of money on it. So my son finally paid with a credit card. But everything turned out well. We finished two hours early! It was great.
nettie W.