The location and staff were very helpful but the website said they would have a 26 foot truck but they didn't so cost us more in mileage
Morgan C
Customer Reviews for Stor It Maple Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service Rep should have gone over my bill and contract with me before I took the truck. There were a couple of mistakes, but I was able to fix them fairly easily with a couple of phone calls.
Patricia AAlignment of the truck seems a bit off
Alan JGot in and out quickly.
Joseph SExplain how to use the app. I was thrown off by the link and it didn’t have me go to the app to record the odometer reading. I just turned the keys in but i didn’t realize that I needed to record the odometer and it was too late because I’d already locked the vehicle.
Jason EVery disturbed service have made compliments stole from my checking account
Doneisha AYou should be more upfront on letting people know that you'll charge them for multiple days in a 24 hour period
Dustin WCab and container were not spotless when we arrived for pick up.
Jerica BNothing! My experience with the maple grove, U-Haul staff, and facility was above and beyond what I expected. Very happy with my experience with them.
Cheryl GDon’t let them have your credit card new rule Can’t rent with out one! Yah”because they charge more when you bring it back. With me more than what they said it would be in the first place when I got there! Told me a special rate so that I wanted to use them instead of another rental. With package deal on my miles flat rate for over the miles I was going. Don’t believe them go somewhere else! Because when you get there to the rental they might not even have a truck as for me they did find one for me. Thank you! But there won’t be no special deal as they said it would be to late for me to make other plans. And now they need your credit card so they can charge you even more very disappointed never again. And when they call you when you have a dispute over the payment after adding even more changes for what? Also with out even knowing what the extra changes are? Then they call me back after I dispute the charges they have with a unknown number. I called back thinking it could be them. It was, so when you call that number back to find out who called You? It’s U Haul they say they have no idea who called you and then also no voicemail left from them” on who called? They has become a scam. I’ve been renting from them in the same state same place over 35 years nothing like this has happened before it was what they quoted me I am so hurt and disappointing that I have tears and my heart is broken. close to $300 over what I was Quoted. They said at the time Oh it would be the same it’ll automatically give you that best price we quoted you two weeks prior no worries they said! Oh and now there’s a new rule also you must have a credit card in order to rent our trucks why? I see to charge you more after you bring it back. I thought they needed the credit card because people were not paying there bill. Wrong they need to charge you more! So shame on you! U HAUL!! Greediness will only make you fall! Amen.
Teresa RConvenient location great staff.
Ronald PClean truck, very close location, and thorough check in process. Will definitely choose this location again.
Melissa MI will definitely use again
john aReally great customer service
Jackie ACheck in and check out of truck did not work on app or online. It never has provided a smooth check in or check out process the three times I’ve used it.
TAYLOR RVery efficient and friendly customer service.
Gregory FMake uhaul customers as important as storage facility customers. We to wait outside in the heat while the one employee left the building to see to storage facility customers. Have usable equipment. We rented a dolly but couldn't use it due to it's poor condition. Be Accurate!! We returned the uhaul on-time. The employee didn't check it in for hours and charged us for another full day. EXCESSIVE CHARGES! I ASKED FOR THE BILL WHEN I TURNED IN THE KEYS AND WAS TOLD NO! The next day my credit card was overcharged $73. I called the location numerous times but never got an answer. I finally got the issue resolved by calling uhaul directly. They were professional and corrected the problem without any issues.
Michelle BI has issues finding my order with the app, if there was a way to make that easier it would have been flawless.
Vanessa HEasy and quick service. They were real professional!
jermiah fPlease contact me and provide the REGISTERED AGENT's information for this store, as I will be taking them to court. I have rented from this store numerous times and this is the third time out of about the last 5, that I have had problems / issues with. That includes 1 of which I had contacted the NATIONAL CUSTOMER SERVICE department about and never received a call back from ! Thank you, Pete Zupko 208.869.5944 GOLF737@HOTMAIL.COM
Peter ZDo not use the Stor It site to rent. They check in theor vehicles late so that you have to pay another days rental fee. Hoping you do not notice it on the bill. When you contact them they refer you to U Haul corporate to get it resolved. The rental was dirty from the last person. I'll go to another U Haul rental place.
ALEXANDER Joffice had been locked during OPEN hours on a couple of occasions... not sure if this is regular thing?
Joe FWaited 1hr before someone showed up at 11:10
Jeremy EI rented an 8ft pickup truck. In the future it would be best to have them backed into parking spaces. When backing out I dented the front right drivers quarter panel. Just a small dent. If it would have been backed into a parking space I could have avoided it. And the extra cost.
Peter AExcellent customer service.
MATTHEW MThe Vehicle was clean, but it's transmission is definitely going out. It took it awhile to get into each gear the whole time I was driving, but it did what it was supposed to. Would recommend.
Tyler wFor using your truck, for 3 hours & being charged for furniture pads, & 48 miles, it was $70?? I have my own insurance, didn't get any pads or straps or nothing. I feel this charge up being more than tripled, makes me feel like I was overcharged (ripped off). Maybe you need to explain all the charges, without a SURPRISE at the end!
SCOTT LStaff checked in my equipment late and overcharged my credit card. They were not very helpful when I called for clarification.
Sunday ANo Comments.
DOUGLAS WSeriously the worse place to rent and or to have a storage unit
Brenda LApp took too long to work and needs improvement. Luckily I was able to finish my return via mobile web
Michael MThey forgot all of my equipment which was super inconvenient. Otherwise good service but that was a pretty big issue for us.
Josiah DPlease work on the app, it was super buggy for me and took several tries to get things to work
Colton DThe staff were friendly but did not explain the online process at all. Basically they said we’re going to text you and then you can text everything back and look at the truck make sure it’s OK. Then when I clicked on the link from the text message it was much more clear I wasn’t prepared to spend an extra 20 minutes doing things to cover myself from all the dents and dings on the truck. The truck was dirty on the outside and the truck was dirty on the inside.
Noah CHas great customer service !!!
Elizabeth WContinue giving good service!
Catherine PGive Brandon (the man working the front desk who checked me in) a free lunch or something. Great customer service and wanted to make sure he got a shoutout for helping me through my first pickup rental.
Brandon FThe gentleman working their Sunday was friendly and very attentive to what I was asking for.
LANCE HGreat experience and customer care.
Darrell HApparently I was signed up to do check out and check in thru mobile app but told nothing about it. Turned into big mess. Picked up truck via the outside box with code. Brother dropped off truck was told would be 1/2 hour to look at it so he left the key. Called twice by office. Loaded app but nothing there. Called 800 number twice and ultimately drove 40 min back to office and told they had taken care of it. Also told I should communicate better. Had tried at least twice to call the office and it went to voicemail. I did leave 1 message. This location understaffed to do truck rentals and storage rentals. If I want to rent a truck I will go to a U-Haul facility.
Lynn SThe service I got today was excellent
Daniel PMy checkout was not good because the office was closed and the online checkout did not work for me at that time, so i had to call and check out over the phone which took some time.
Leo CRenting via the app was kind of time consuming, but I will rent again. In person is just easier.
Shannon SFrom using Uhaul in the past we value Uhaul employees being present at pickup locations. Frustrating process
Danny CEverything was great, staff were both friendly. Fast checkout and return was painless and easy. Overall a great experience.
Jeremy HVery nice people. Easy experience. Will definitely use them again!!!!
Julie HAllow unlimited mileage for local rentals.
Augustin ACustomer service rep. at the store was very helpful and made our move easier.
Robert TI won’t go anywhere else to rent a U-haul then customer service at maple grove and emerald is by far the BEST!!!! Thank you
Jackie MYou guys billed me twice. When I spent 10 minutes on the phone finding out why you told me it happened to a bunch of people and I had to wait 7 to 10 days to get the money credited back. So now I dont trust giving out my credit card to you guys. Thanks for the inconvenience
shaun MI didn't have a problem with how I was treated with the workers at this facility. What I am furious about is the fact that it was not made clear to me that I would be charged a $30 "fuel fill-up service fee" I knew that I would be charged $4.25 per gallon to fill up the truck, which was almost double what fuel costs in this area, but the $30 fee was not disclosed. I would like that reimbursed or taken off of my bill, but I doubt that will happen. Not happy with U-Haul right now and would not recommend anyone to use your services, unless this gets taken care of.
Tony SThe staff at Store-It were friendly, problem-solving and helpful. U-Haul however made the process absurdly complicated. I was mistakenly booked for two trucks for some reason. The process to submit photos reporting the current condition was unnecessarily complicated. I had to spend almost an hour on the phone to get that done and I only had the truck reserved for a limited amount of time. I gave two stars not one because once I got the truck, the 15 foot worked well and was effective to help me complete my move. Had the process to get the truck been simple, I would have given 5 stars.
Tyler PI don't feel any Improvement was needed very friendly very courteous
patricia gPick up was easy in person. The app and website did not work for me to check the equipment in which has now led to an extra day charge that I am trying to figure out.
Sarah BProfessional, helpful, and make the experience easier thank you
Mike RI had scheduled 7 hours. When I picked up the truck, they said I had to have it back in 6 hours, because another party had reserved for 4pm. We made it, but I didn't appreciate the restriction. Everyone was friendly and nice!
Cathy D