The location was great. The mobile check in and check out should be a little easier though. But location was great and helpful
Jordan M
Uptown Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay City, MI 48708
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The pick up location took some time as it is a gas station/party store. Customers kept coming in and taking the clerk away from my pick up process. There was also a delay as the clerk said she needed to start over as the computer info was not up to speed. Prior to getting there though, there was a discount for having to pick up in a different location than originally planned. That was appreciated.
gary mI picked up the truck at one location, the dolly and moving blankets i rented were not with the truck. I had to drive to a different uhaul location to pick up the dolly and blankets just to be charged those miles as well. Not to mention I was shown that my bill was $77 I believe with the 15 mile radius I selected for the 24 hr period I had the vehicle. Come to find out I was charged over $130. Definitely the last time I use Uhauls unprofessional shady ass company!:
James PWe paid for a dolly, and when we got to the location to pick up a washer and dryer from a second floor apartment, we discovered there was no dolly in the truck. I called the gas station and they said they don't have dollys. We had to drive to menards and rent a dolly just before they closed and the seller had to return it for us the next morning. I tried live chat 3 different times and had no response for any of them. If we hadn't been able to rent a dolly from menards, there is no way we would have been able to move the washer and dryer down a steep flight of stairs and our hour and a half drive to pick them up and renting the truck would have been a waste of time and money. Extremely stressful!
Connie FIt took us over an hour to drop off the U-Haul. Employee at the Station said she hated U Haul transactions and didn't know how to do it. So, it took a call to the Host Line from U-Haul to fix things and they actually were helpful. Highly recommend you don't drop off your U=Haul at this location.
David S