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Anna Matthews
Customer Reviews for Uptown Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great. The mobile check in and check out should be a little easier though. But location was great and helpful
Jordan MartekThe pick up location took some time as it is a gas station/party store. Customers kept coming in and taking the clerk away from my pick up process. There was also a delay as the clerk said she needed to start over as the computer info was not up to speed. Prior to getting there though, there was a discount for having to pick up in a different location than originally planned. That was appreciated.
gary madayI picked up the truck at one location, the dolly and moving blankets i rented were not with the truck. I had to drive to a different uhaul location to pick up the dolly and blankets just to be charged those miles as well. Not to mention I was shown that my bill was $77 I believe with the 15 mile radius I selected for the 24 hr period I had the vehicle. Come to find out I was charged over $130. Definitely the last time I use Uhauls unprofessional shady ass company!:
James PowellWe paid for a dolly, and when we got to the location to pick up a washer and dryer from a second floor apartment, we discovered there was no dolly in the truck. I called the gas station and they said they don't have dollys. We had to drive to menards and rent a dolly just before they closed and the seller had to return it for us the next morning. I tried live chat 3 different times and had no response for any of them. If we hadn't been able to rent a dolly from menards, there is no way we would have been able to move the washer and dryer down a steep flight of stairs and our hour and a half drive to pick them up and renting the truck would have been a waste of time and money. Extremely stressful!
Connie FergusonIt took us over an hour to drop off the U-Haul. Employee at the Station said she hated U Haul transactions and didn't know how to do it. So, it took a call to the Host Line from U-Haul to fix things and they actually were helpful. Highly recommend you don't drop off your U=Haul at this location.
David SullivanTried overcharging me.
Jordan ThackerWhen I picked up the truck and got it home to begin loading it I noticed the back tire was low on air. After loading the truck, the tire was not drivable, and I had to call roadside assistance. Fortunately, they came and replaced the tire in my driveway before making the 400 mile move.
Kevin Nehrt