Vic, at the Bastrop, Tx location asked me where I wanted to return the truck. I told him I was not familiar with the area I was moving to and that I didn't know. He suggested Mr Right's in Ralls, Tx but told me that he could leave the return location OPEN! On his information I chose to return the truck to Plainview, Tx as I had to sign a lease on storage there. When we went to Lee's Automotive in Plainview, Lee informed us that it would cost us $419. more to leave the truck and car trailer there. He said that the contract said it had to be returned to Ralls, Tx. We were misinformed at Bastrop, Tx. We returned the truck under the allotted mileage and with more than enough gas. We had to then travel about 50 miles further. This is not our fault, but the fault of the UHaul employee in Bastrop, Tx. I don't appreciate being charged either mileage overage or fuel shortage and I want a refund! I will be moving again in a few months and I'll go to another company for truck,& trailer rental if this isn't rectified and I receive a refund for $50.19 for these specifics. In addition, I had purchased seven gray furniture pads and returned seven, all used, and I returned five padded, blue blankets, unused.. I understood I was supposed to receive a credit for them and I have not. By my estimation, I believe you owe me close to $160.00 total. I will gladly leave a public review stating all this information if you don't satisfy the debt!Gary C.
Moving Truck Rental in Bastrop, TX at Complex Motors
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Bastrop, TX 78602
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 4.0 Average Customer Rating
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Really nice guy. Would recommend.Gabriel L.
The location and Victor were great. Truck was great. The app for picking up and dropping off was not, at least on my iPhone. The mobile app did not work on Safari, which is the default iPhone browser. If you use the mobile app, copy and paste the links they send you into Chrome (what I eventually used)--that's the only way I could make the app work.Larry H.