Damian very professional, stream line serviceJohn J.
Moving Truck Rental in Aptos, CA at Rob Roy Storage
(Distribuidor de U-Haul del vecindario)
Aptos, CA 95003
Services at this Location:
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- 5/31/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Aptos, CA 95003
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I have rented in the past, truck has been freshly washed and ready to drive out. I think prior mgmt set bar very high; I'm spoiledKeith R.
Great experience picking up my uhaul from Rob Roy Storage!Laura S.
Nothing to improve.Kathryn S.
Great customer serviceDavid K.
Damien was helpful and friendly. I've never seen such a well kept facility. The grounds were beautiful. If I need a storage unit, I will go there.Cindy P.
I was told that tires for trailer were brand new. Anything but that. Worn down to nearly bald tread. Had to insist on spare tire being provided in case of blow out. Tires especially need to be maintained to commercial standard requirements and for the safety of customers.Israel H.
Friendly and helpful staff.Rikard K.
I DID clean up the interior bed before loading, however, the transaction was otherwise professional, courteous, humorous and just like renting from a neighbor: a pleasure to do business with!!! And need I mention LOBO!? A breeze to do business with!!!PHILLIP B.
Awesome service!!Lona C.
Everyone there were so nice and friendly, we also loved the area and seeing the dog's.Tiffany D.
You changed my reservation last minute did not contact me until 5 minutes before pickup, this added a extra 30 miles to my trip at 89 cents a mile so had to cut my plans short as that extra mileage was not in my budget. When I called your office to see if you would discount the extra mileage. I was told no that that's just the way it was. so really will consider other options on my next truck rental!Richard V.
Extremely helpful with all areas of need. Extremely reassuring regarding all issues. Extremely supportive with all details. Very positive experience overall.Christine F.
Great customer service!Dennis O.
The overall experience with the location wasn't the problem. The problem was that U-Haul scheduled a pickup in two locations 40 miles apart and didn't notify me of this. I arrived at 8am to pick up a 15' truck and autotransport and there was no autotransport so I had to wait until 9am which is the time the pickup location opened. While waiting I decided to contact U-Haul to find out why there was no autotransport at that location and that's when they informed me that I would have to drive to another location 40 miles away. Well that travel wasn't in my plans for the day so that of course changed everything I had scheduled. I decided to load the truck and then make the 40 mile trek to the other location. Once there I find out that the autotransport right turn signal doesn't work with the truck that I picked up at the other location and the location with the autotransport had about 20 of the 15' trucks but didn't do one way rentals. So now my only option was to drive away with no autotransport because there was no one at that location who could test the wiring on the truck. Now I am scheduled to be on the road at 8am the next morning and no autotransport to put my other vehicle on. I spent hours on the phone that evening with U-Haul trying to get someone to figure something out. The reason it was hours was due to the phone system kicking me back to the general que after being placed on hold and then having to wait another 30 minutes to get a new person and then explain the whole situation all over again. Finally someone took my number and called me back with an option that would possibly have me on the road 6 or more hours later than planned but I would have to drive 35 miles in the opposite direction this time to have someone look at the truck at 7am which is an hour before my departure. If they determined that the wiring was the problem then they would issue me another truck and then schedule some movers to come offload my truck and load it onto another working truck. There was no timeframe for the arrival of the movers either so they could have arrived sometime after noon or later. I had to make the decision to skip that visit and get on the road with my wife volunteering to drive our other vehicle since we were without an autotransport. This was a terrible experience with U-Haul and I didn't want to write this but felt the need to so that this wouldn't happen to someone else. All U-Haul towing vehicles should be checked for working wiring just like a personal vehicle would when renting dollies/autotransports from U-Haul.Darryl E.
Suuuuper Clean (COVID-19 sensitive) office run by really nice staff!Toby E.
A easy experience and very nice service!Rosalind S.
The attendant was super friendly and nice. I could smell the disinfectant products used inside the vehicle and I felt safe! Best experience EVER!Maida J.
Thank you for obeying the requirements to not allow people inside the building during the social distancing requirements for preventing the spread of COVID-19. The transaction was quick and easy.Jamie L.
The 24/7 after hours check-out wasn't the easiest to use.Michael L.
Good peopleRoger L.
Good service on check out and check in. And not as busy as other locations.Michael B.
Nothing everything was great.Mark W.
Now my first choice in the area. Wish one could make arrangements to pick up at 8 amHarold M.
Jimmy was very helpfulGraham S.