The truck had 30 miles more on the odometer than the contract indicated. I uploaded a picture of the odometer, and the system took it. However, I was charged for the extra miles.
thomas M.
Moving Truck Rental in Albany, NY at Robinson ACE Hardware
(Distribuidor de U-Haul del vecindario)
1874 Western Ave
Albany,
NY
12203
Contáctanos
1874 Western AveAlbany, NY 12203
Services at this Location:
Location Hours
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Albany, NY 12203
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Really, just gave them the keys and they said thank you and that was it! Couldn't be easier.
Jonathan P.- Rating:
- 5.0
Great Rental Experience!
ALFRED W.- Rating:
- 2.0
Truck was really dirty inside with something sticky spilled on a floor, trash on back shelf, 1/4 full gas tank - they have gas station in a next building, dirty cabin, no smell of any kind of COVID disinfectant, no movers blankets were available at the location. On a bright side they kept reservation -truck was in driving condition and available for pick up in the morning.
Alex K.- Rating:
- 4.0
Rentals should have close to a full tank of gas in them. The truck I got had just over a quarter tank. Luckily I wasn't going far.
Barbara A.- Rating:
- 3.0
Explain the fees a little better. I saw an after hours charge and mileage charge that wasn't explained to me. I thought we returned the truck before or right at 8pm.
tynysha A.- Rating:
- 4.0
Robinsons is always a nice place to shop.
shirley S.- Rating:
- 2.0
Truck was covered with snow and I had to clean it myself. I was also charged for missing blankets, although they were never used nor missing. Had trouble dropping it off due to snow and was on hold for 45 minutes only for the woman on the phone to tell me there was nothing she could do and then I was charged the $20 convenience fee even though it was only an hour after I was supposed to return it (because of the snow).
David A.- Rating:
- 5.0
Nothing. Staff, especially Ken, was very helpful. We made a last minute change to a larger vehicle with no problems.
mark M.- Rating:
- 5.0
The contact-free rental experience was completely negated by the need to physically enter the store location, travel through the entire store to the service desk in the back, to receive the key directly from the hand of a clerk with no sanitation for the key observed. You might as well opt to do the rental transaction face to face, since the contact-free rental process is time-consuming.
Catherine A.- Rating:
- 5.0
Nothing.
Stephen S.- Rating:
- 5.0
Cab valet and cupholders were filthy and I had to clean thoroughly before using. In the era of the pandemic, this made it much more imposing on me the renter. Also I returned the vehicle fully fueled, well-past the "F". When I picked the car up, the needle was above the "F" so I returned it w/more gas that picked up. Also, I'm very dissatisfied with the 2 day rental charge. I returned the car to the lot the evening before the return date, and at just after 7pm. I tried to execute the return by phone, per instructions, but the U-Haul app would not read the location, and thus, would not process it. I called U-Haul several times from the site to try to resolve it, and on the final call waited 15- 20 minutes with no customer service. I then departed with the truck locked at the return site, drove home for the night, had to return the next day arriving at the pickup location to turn in the key upon the store's opening. I request that you consider refunding the second day $19.99 fee.
Al C.- Rating:
- 1.0
I was overcharged on my credit card. I was quoted at $51 before I picked up the Uhaul van. I returned it with 4 less than miles than quoted at and you charged me $71! My bill says “ $1 environmental fee, $4 renters tax†I'm sure these are just hidden bs fees you tack on without disclosing in the estimate, but what really upsets me a the $20 “after hours service feeâ€. I returned the Uhaul 3 hours early, dropped the keys off at the service center inside the store hours before they closed, and confirmed when the Ace Hardware store employee that I wouldn't be charged specifically for a $20 after hours fee since they were still open and I returned it with half my time left. Please explain to my why this happened? When will my money be returned? If this is corrected than I will continue to do business with your company and will recommend your service to others in the future.
Brett G.- Rating:
- 5.0
Your web based application does NOT work. I reserved a vehicle at this location the day before but when I went to pick up the vehicle, the UHaul app did not have my reservation in your system . So staff at this location had to process the transaction . Then when I returned the vehicle, the UHaul web app did allow me to return it. Again, staff at this location had to process the transaction. So your web based app failed completely .
PETER F.- Rating:
- 5.0
The process of checking in and returning the vehicle through the self check-in does not work with Firefox mobile. Please add support for your website for Firefox.
Daniel R.- Rating:
- 5.0
Everything went very smoothly and there were no surprises.
James P.- Rating:
- 5.0
I wouldn't recommend U Haul at all. All the cost are hidden. I didn't realize it was going to be so expensive. And I was never told when the truck needed to be returned. The smell of cigarettes in the truck was so strong that we had to drive with the windows fully open. It was honestly a horrible experience. This review doesn't have anything to do with Ace Hardware, they were very nice. Yes just feel financially, I was ripped off.
Roxanne S.- Rating:
- 4.0
Overall I would rent from this location again, but the engine oil light was on where the mileage was so the only time you could see mileage is when turning vehicle on and off, so I think k they should check that stuff more often, obviously the oil was low or needed to be changed. Thankfully I had no problems with the vehicle.
Karen F.- Rating:
- 2.0
I would recommend that Robinson Ace Hardware thoroughly clean the rental vehicles after each use. The cargo van we rented smelled like an animal farm. The driver and passenger seats were covered with animal hair. In addition, the cargo area floor looked like it hadn't been cleaned. Very disappointing.
George P.- Rating:
- 1.0
They didn't check the truck in from the night before so it took me an hour to get the truck when I had scheduled it for 8:30 got there at 8:20 and didn't leave till 9:10. If anyone deserves that 50$ reservation guaranteed it should be me. I lost money from being late to the job I had reserved the truck for.
Richard B.- Rating:
- 3.0
The staff was extremely rude.... And unhelpful... We were told to return the trailer to any location in Albany and was given a list of places.. when returning gave my boyfriend a hard time was rude and nasty.. throwing cones and stuff.. very unprofessional for a manager to act that way....
HEATHERNICOLE P.- Rating:
- 2.0
Customers have to check their invoice before and after very carefully. I was about to be charged for equipment I did not order, and was charged for two days even though I only had the van for 2-3 hours. $20 convenience fee? For what? I don't remember a Uhaul member helping me to move anything. Ill think twice before using Uhaul again.
Chad V.- Rating:
- 3.0
I was old they do not sanitize vans between use , only buttons and controls. The entire vehicle should be sanitized, esp, when it comes frrom a state with high CovID. I;m. in NY,& van had AZ plates. Made me vert nervous.
carol B.- Rating:
- 1.0
It took me almost 40 minutes to pickup the truck as the employee was not sure how to do that.
Gulsnover S.- Rating:
- 4.0
I wanted to report I found a bag of money under the seat. I gave it a ace hardware employee. I hope it makes it back to the original owner. Thanks, Mary
Mary C.