Comentarios de los clientes para Robinson ACE Hardware

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Robinson ACE Hardware

Clasificación general:

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Shirlie S.
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El cliente no dejó un comentario.

Brett G.
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I was overcharged on my credit card. I was quoted at $51 before I picked up the Uhaul van. I returned it with 4 less than miles than quoted at and you charged me $71! My bill says “ $1 environmental fee, $4 renters tax” I'm sure these are just hidden bs fees you tack on without disclosing in the estimate, but what really upsets me a the $20 “after hours service fee”. I returned the Uhaul 3 hours early, dropped the keys off at the service center inside the store hours before they closed, and confirmed when the Ace Hardware store employee that I wouldn't be charged specifically for a $20 after hours fee since they were still open and I returned it with half my time left. Please explain to my why this happened? When will my money be returned? If this is corrected than I will continue to do business with your company and will recommend your service to others in the future.

PETER F.
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Your web based application does NOT work. I reserved a vehicle at this location the day before but when I went to pick up the vehicle, the UHaul app did not have my reservation in your system . So staff at this location had to process the transaction . Then when I returned the vehicle, the UHaul web app did allow me to return it. Again, staff at this location had to process the transaction. So your web based app failed completely .

Sinha B.
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El cliente no dejó un comentario.

Pachantee G.
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El cliente no dejó un comentario.

Terence S.
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El cliente no dejó un comentario.

Daniel R.
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The process of checking in and returning the vehicle through the self check-in does not work with Firefox mobile. Please add support for your website for Firefox.

Charles M.
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El cliente no dejó un comentario.

James P.
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Everything went very smoothly and there were no surprises.

Roxanne S.
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I wouldn't recommend U Haul at all. All the cost are hidden. I didn't realize it was going to be so expensive. And I was never told when the truck needed to be returned. The smell of cigarettes in the truck was so strong that we had to drive with the windows fully open. It was honestly a horrible experience. This review doesn't have anything to do with Ace Hardware, they were very nice. Yes just feel financially, I was ripped off.

Karen F.
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Overall I would rent from this location again, but the engine oil light was on where the mileage was so the only time you could see mileage is when turning vehicle on and off, so I think k they should check that stuff more often, obviously the oil was low or needed to be changed. Thankfully I had no problems with the vehicle.

maura B.
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El cliente no dejó un comentario.

Karen F.
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El cliente no dejó un comentario.

Michael B.
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El cliente no dejó un comentario.

George P.
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I would recommend that Robinson Ace Hardware thoroughly clean the rental vehicles after each use. The cargo van we rented smelled like an animal farm. The driver and passenger seats were covered with animal hair. In addition, the cargo area floor looked like it hadn't been cleaned. Very disappointing.

Richard B.
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They didn't check the truck in from the night before so it took me an hour to get the truck when I had scheduled it for 8:30 got there at 8:20 and didn't leave till 9:10. If anyone deserves that 50$ reservation guaranteed it should be me. I lost money from being late to the job I had reserved the truck for.

NICK D.
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El cliente no dejó un comentario.

HEATHERNICOLE P.
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The staff was extremely rude.... And unhelpful... We were told to return the trailer to any location in Albany and was given a list of places.. when returning gave my boyfriend a hard time was rude and nasty.. throwing cones and stuff.. very unprofessional for a manager to act that way....

Mary P.
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El cliente no dejó un comentario.

Donna B.
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El cliente no dejó un comentario.

Chad V.
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Customers have to check their invoice before and after very carefully. I was about to be charged for equipment I did not order, and was charged for two days even though I only had the van for 2-3 hours. $20 convenience fee? For what? I don't remember a Uhaul member helping me to move anything. Ill think twice before using Uhaul again.

Suzanne D.
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El cliente no dejó un comentario.

carol B.
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I was old they do not sanitize vans between use , only buttons and controls. The entire vehicle should be sanitized, esp, when it comes frrom a state with high CovID. I;m. in NY,& van had AZ plates. Made me vert nervous.

charles F.
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El cliente no dejó un comentario.

Wilfredo F.
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El cliente no dejó un comentario.

Gulsnover S.
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It took me almost 40 minutes to pickup the truck as the employee was not sure how to do that.

Carrie W.
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El cliente no dejó un comentario.

Mary C.
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I wanted to report I found a bag of money under the seat. I gave it a ace hardware employee. I hope it makes it back to the original owner. Thanks, Mary

Carrie W.
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Easy drop off, great location.

Casey C.
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Online check in process sucks. Website to check in is not user friendly. Location services didn't work. Settings on phone were correct and not the issue. I'm mid 30s and can use technology. I had to go into the store both checking in and checking out. Defeats the purpose of Mobile Check in if the technology doesn't work

Mary F.
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My contention is with what I was charged, versus what I agreed to pay. The figures on my bill were completely different than the numbers in my order confirmation. I have emailed this dispute, I do not know if it was UHaul or the ACE store that made the error in charges, I expect it to be resolved today.

Wendy G.
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Your 24/7 system is not great. I actually lost 1 hour out of my paid time trying to get my approval. Noone answered the phone and noone responded back to me via contact us on your site. I was very aggravated.

Bradley W.
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El cliente no dejó un comentario.

John R.
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Make sure they don't try to change the rates for the vehicle charge's

Jose N.
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Truck was reported to have a full tank of gas when it actually had 3/4 of a tank. When I returned the truck I made sure to leave it with the same amount of gas. They then went and filled up the rest and charged me for it. Buyer beware!! Take pictures of gas gauge before leaving the lot. Or else you'll be paying for gas you won't use

nitin J.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

Rachel B.
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The staff was very friendly and respectful.

brian H.
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Very Professional

SUSAN C.
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El cliente no dejó un comentario.

George K.
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El cliente no dejó un comentario.

ROBERT C.
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El cliente no dejó un comentario.

Mukesh K.
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El cliente no dejó un comentario.

Eugene N.
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El cliente no dejó un comentario.

CHRISTINE H.
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Overall it was an easy process. It would be helpful if you informed people what type of gas they should use before they leave. I had to call because the vehicle wasn't marked as far as I could see and I had to talk to three people before getting an answer.

Jason M.
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El cliente no dejó un comentario.

Michael M.
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Will be renting monthly with a convient location and perfect size van

Joseph N.
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Get rid of the self return onlne ...I returned the truck and had to stand in the cold rain to take pictures. Next time I will try to wait till the rental place is open to return the truck even if I am not using it. This return process might even have me looking for a different truck rental company

Eric S.
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El cliente no dejó un comentario.

Guang Y.
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El cliente no dejó un comentario.

terry S.
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El cliente no dejó un comentario.

Pan L.
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El cliente no dejó un comentario.

daniel G.
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El cliente no dejó un comentario.

yan H.
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El cliente no dejó un comentario.

Sohrab N.
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El cliente no dejó un comentario.

Mark B.
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Very professional staff! I will definitely rent from this location again in the future!!!

Erica S.
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My go to rental location.

TOM H.
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Really easy to rent from this site. The cargo van was ready to go - only had 5000 miles on it. Nice experience overall.

JAME R.
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Robinson Ace Hardware always provides helpful service. I would recommend Robinson's to anyone.

JERRY Y.
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Console was stained w coffee soda etc. Not vaccumed. Catalytic muffler shield was loose and truck did not shift properly. When i returned it at 8pm the place had close. Spent 20 minutes trying to access your web site and couldnt get in. THEN YOU BILLED ME AN ADDITIONAL 20.00. NOT RIGHT. 20.00 SHOIULD AT LEAST BE REFUNDED. I WILL THINK TWICE RENTING A U-haul in the future. Very dissapointed. 518 724 9138 if you want to discuss it. Jerry yerbury

louis M.
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Keep up the good work

James L.
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The truck I rented required constant steering correction to keep it going straight. I suspect an alignment/tire issue. Fortunately, I wasn't going far. Had I been on a day long interstate trip, it would have been a handful keeping the truck in my own lane. There was a gooey mess left in the cupholder left from a previous person, so I didn't have anywhere to put a water bottle. I realize this is a rental and used by many different people, but you as a dealer should take the time to make sure spills are cleaned up and the truck drives as it should. My other issue is with UHaul's reservation process. It seems to automatically check off boxes for items you never asked for. So you need to pay close attention during check out so that you don't get over charged for items you didn't ask for to begin with. I think it's a bit deceptive...

Michael S.
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This was the first U-Haul we had ever rented. It was a nightmare! When picking up the truck, they had charged us double for everything because the employee had given us a different truck than he was supposed to as he lost keys to the first one. We also were there at 1:59 pm instead of 2:00 pm so they wanted to charge us for two (2) days instead of the requested one day. It took at least 25 min to get things straightened out and a new contract printed out. Upon returning the truck the next day at 1:30 pm, again another fiasco took place. They were going to charge us for two (2) trucks as the paperwork was still messed up apparently, It took 40 min to get everything finally straightened out. As far as the actual truck, it ran fine and was a perfect size for our needs at 15'. BUT we should never have had to go through what we did. It was just a bad experience for a first time rental.

Rebecca N.
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El cliente no dejó un comentario.

Cristina F.
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Hiring more in-store help, and improving communication between the store and customer service.

jaqueline D.
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El cliente no dejó un comentario.

Enrique C.
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El cliente no dejó un comentario.

Rebecca M.
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El cliente no dejó un comentario.

TONY F.
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Everything was great

Carlise L.
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El cliente no dejó un comentario.

rob M.
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El cliente no dejó un comentario.

Edward S.
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Very good location to drop off and also pick up.

Edward S.
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Update your on line website . New drop places that are available. Also truck sizes are different that real life,.ie 14' is a 15'. There's no 12' teuck, just 10', 15', 29'.

JOHN A.
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I didn't understand why I would be charged $20 for using the drop bock if I returned rental after 6pm. I picked up my 24 hour rental at 1pm

Marilyn M.
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El cliente no dejó un comentario.

Carlos B.
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El cliente no dejó un comentario.

Patrick B.
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Great Service!

Evangelos P.
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Was asked if i wanted a receipt, I would think everyone should be given one without question. Some folks might say no even if they want one because they don't want to trouble the lazy worker.

Curtis S.
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Check the truck with them. Go over any pre existing issues.

KALLIOPI Z.
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El cliente no dejó un comentario.

Clinton B.
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Highly recommend the moving company

Ronald O.
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El cliente no dejó un comentario.

Marc B.
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I reserved a truck at uhaul Albany port location for convenience but had to pick up way up on western ave. I think uhaul should be responsible for getting trucks to agreed upon location.

Jongchan N.
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El cliente no dejó un comentario.

Kelly B.
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El cliente no dejó un comentario.

Tracy G.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

Sangahn K.
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El cliente no dejó un comentario.

Christopher G.
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The trailer had not been cleaned prior my rental. It held four plastic bins that were from a prior rental, presumably from a refrigerator.

Shannon P.
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Vehicle I reserved was not there upon pick up. I had to take a smaller truck, employee at the time comped me 49 cent mileage charge instead of 99 cent but did not tell me to fill tank at same level, did not take me to the truck, and did not explain rental. Upon returning a different man took the key and told me I was all set. I said I wanted a printed bill he insisted I'd get it later so I didn't know my final charges. I brought the truck back with more gas than I picked it up but wasn't given the chance to tell him. He was rude, more worried about another employee he was talking too and did not take the time to check me out properly.

Glen A.
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El cliente no dejó un comentario.

JOHN A.
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I was able to pick up my van at the scheduled time without any delay. The return was equally easy.

keith V.
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El cliente no dejó un comentario.

Mark T.
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Excellent employee. Very helpful.

David P.
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El cliente no dejó un comentario.

Irving D.
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El cliente no dejó un comentario.

Barry F.
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El cliente no dejó un comentario.

daniel G.
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El cliente no dejó un comentario.

Arthur H.
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El cliente no dejó un comentario.

kirsten L.
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El cliente no dejó un comentario.

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