Comentarios del cliente para Robinson ACE Hardware

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Robinson ACE Hardware

Grado total:

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Mark B. en

Grado:

Very professional staff! I will definitely rent from this location again in the future!!!

Erica S. en

Grado:

My go to rental location.

TOM H. en

Grado:

Really easy to rent from this site. The cargo van was ready to go - only had 5000 miles on it. Nice experience overall.

JAME R. en

Grado:

Robinson Ace Hardware always provides helpful service. I would recommend Robinson's to anyone.

JERRY Y. en

Grado:

Console was stained w coffee soda etc. Not vaccumed. Catalytic muffler shield was loose and truck did not shift properly. When i returned it at 8pm the place had close. Spent 20 minutes trying to access your web site and couldnt get in. THEN YOU BILLED ME AN ADDITIONAL 20.00. NOT RIGHT. 20.00 SHOIULD AT LEAST BE REFUNDED. I WILL THINK TWICE RENTING A U-haul in the future. Very dissapointed. 518 724 9138 if you want to discuss it. Jerry yerbury

louis M. en

Grado:

Keep up the good work

James L. en

Grado:

The truck I rented required constant steering correction to keep it going straight. I suspect an alignment/tire issue. Fortunately, I wasn't going far. Had I been on a day long interstate trip, it would have been a handful keeping the truck in my own lane. There was a gooey mess left in the cupholder left from a previous person, so I didn't have anywhere to put a water bottle. I realize this is a rental and used by many different people, but you as a dealer should take the time to make sure spills are cleaned up and the truck drives as it should. My other issue is with UHaul's reservation process. It seems to automatically check off boxes for items you never asked for. So you need to pay close attention during check out so that you don't get over charged for items you didn't ask for to begin with. I think it's a bit deceptive...

Michael S. en

Grado:

This was the first U-Haul we had ever rented. It was a nightmare! When picking up the truck, they had charged us double for everything because the employee had given us a different truck than he was supposed to as he lost keys to the first one. We also were there at 1:59 pm instead of 2:00 pm so they wanted to charge us for two (2) days instead of the requested one day. It took at least 25 min to get things straightened out and a new contract printed out. Upon returning the truck the next day at 1:30 pm, again another fiasco took place. They were going to charge us for two (2) trucks as the paperwork was still messed up apparently, It took 40 min to get everything finally straightened out. As far as the actual truck, it ran fine and was a perfect size for our needs at 15'. BUT we should never have had to go through what we did. It was just a bad experience for a first time rental.

Rebecca N. en

Grado:

El cliente no dejó un comentario.

Cristina F. en

Grado:

Hiring more in-store help, and improving communication between the store and customer service.

jaqueline D. en

Grado:

El cliente no dejó un comentario.

Enrique C. en

Grado:

El cliente no dejó un comentario.

Rebecca M. en

Grado:

El cliente no dejó un comentario.

TONY F. en

Grado:

Everything was great

Carlise L. en

Grado:

El cliente no dejó un comentario.

rob M. en

Grado:

El cliente no dejó un comentario.

Edward S. en

Grado:

Very good location to drop off and also pick up.

Edward S. en

Grado:

Update your on line website . New drop places that are available. Also truck sizes are different that real life,.ie 14' is a 15'. There's no 12' teuck, just 10', 15', 29'.

JOHN A. en

Grado:

I didn’t understand why I would be charged $20 for using the drop bock if I returned rental after 6pm. I picked up my 24 hour rental at 1pm

Marilyn M. en

Grado:

El cliente no dejó un comentario.

Carlos B. en

Grado:

El cliente no dejó un comentario.

Patrick B. en

Grado:

Great Service!

Evangelos P. en

Grado:

Was asked if i wanted a receipt, I would think everyone should be given one without question. Some folks might say no even if they want one because they don't want to trouble the lazy worker.

Curtis S. en

Grado:

Check the truck with them. Go over any pre existing issues.

KALLIOPI Z. en

Grado:

El cliente no dejó un comentario.

Clinton B. en

Grado:

Highly recommend the moving company

Ronald O. en

Grado:

El cliente no dejó un comentario.

Marc B. en

Grado:

I reserved a truck at uhaul Albany port location for convenience but had to pick up way up on western ave. I think uhaul should be responsible for getting trucks to agreed upon location.

Jongchan N. en

Grado:

El cliente no dejó un comentario.

Kelly B. en

Grado:

El cliente no dejó un comentario.

Tracy G. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.