I reserved a storage unit at this facility and was told to be there before 5 because that's when the facility closed, however, when we showed up on the scheduled day after driving 3 hours- no one was there. I called & was told that the office was closed & they would be open 2 days later. This obviously did not work for us. Thankfully I was able to get a unit elsewhere. The hours of operation need to be clear to the staff so that this never happens again. Thankfully, because I was able to get another storage unit in another area of town. But had I not been able to, it would have been a catastrophy - as we only had the uhaul rental truck for one day. The woman when answered my phone call when we noticed there was no one there was very curt & unapologetic. Unacceptable, glad I was able to take my business somewhere that people actually come to work.
Sara T. | ReservationDivision Avenue Self Storage
5633 Division Ave S, Wyoming, MI 49548Customer Reviews
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small | 5' x 10' x 9'
1-2 Bedroom Home
Size Guide- Rate:
-
$65.00
Per Month
- Interior
- 1st Floor
- Street Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $65.00 Per Month
-
Small | 5' x 10' x 9'
1-2 Bedroom Home
Size Guide- Rate:
-
$78.00
Per Month
- Interior
- 1st Floor
- Street Level
- Drivethrough
- Climate
- Rollup
- Rate:
- $78.00 Per Month
-
Medium | 10' x 10' x 9'
2-3 Bedroom Home
Size Guide- Rate:
-
$99.00
Per Month
- Interior
- 1st Floor
- Street Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $99.00 Per Month
Drive Up Storage
-
Small | 5' x 10' x 9'
1-2 Bedroom Home
Size Guide- Rate:
-
$65.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $65.00 Per Month
-
Small | 5' x 10' x 9'
1-2 Bedroom Home
Size Guide- Rate:
-
$78.00
Per Month
- Drive Up
- Outside Level
- Drivethrough
- Climate
- Swing
- Rate:
- $78.00 Per Month
-
Medium | 10' x 10' x 9'
2-3 Bedroom Home
Size Guide- Rate:
-
$130.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- Climate
- Swing
- Rate:
- $130.00 Per Month
-
Large | 10' x 20' x 9'
4 Bedroom Home or larger
Size Guide- Rate:
-
$150.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $150.00 Per Month
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I reserved a storage unit at this facility and was told to be there before 5 because that's when the facility closed, however, when we showed up on the scheduled day after driving 3 hours- no one was there. I called & was told that the office was closed & they would be open 2 days later. This obviously did not work for us. Thankfully I was able to get a unit elsewhere. The hours of operation need to be clear to the staff so that this never happens again. Thankfully, because I was able to get another storage unit in another area of town. But had I not been able to, it would have been a catastrophy - as we only had the uhaul rental truck for one day. The woman when answered my phone call when we noticed there was no one there was very curt & unapologetic. Unacceptable, glad I was able to take my business somewhere that people actually come to work.
Sara T. | Reservationa great storage spot! the people that worked here helped make a life transition for me simple and easy. place was clean and secure.
KRYNNE G. | Overall ExperienceNeeded to have 24 hour gate access.
STEVEN D. | Overall ExperienceI would not recommend that place to anyone and I didn't move out they forcibly moved me out so I lost all of my stuff that was in there because of them claiming they sent me letters in the mail and sent me messages and left me voicemails when I got now one of them didn't get no letters didn't get no messages and they still wouldn't work with me so I didn't move out they forcibly moved me out would not recommend that s***** a******* place to no f****** buddy
JENNIFER R. | Overall ExperienceI really loved renting here. I only left because I have a house in Sparta now. I work weird hours so I signed up for 24/7 access. I am recommending them to my friends and family. I didn't have any issues during my time there. If I needed them I would go back.
DOMINIQUE C. | Overall ExperienceI relocated from out of state. I was able to return my Uhaul as well, I was accommodated quickly when the storage I selected was too small. I can honestly admit I was frustrated & moody. The staff did nothing wrong but in the end I did apologize for my “attitude “ & the staff definitely needs their praise. My belongings that were stored were memories of my mom, she had passed away. Again ~ definitely an emotional time for me. Thank You for keeping my memories safe. Respectfully ~ Angie Alvarez
ANGELA A. | Overall ExperienceVery happy my things were safe and in working order when I needed them Thank You
NELLA W. | Overall ExperienceWe will use the facility again next year! We used the facility to store a car during the summer when flying in to Grand Rapids airport for travel to our summer cottage. Staff made our transitions to pick up our car easy. We felt the vehicle was safe and well guarded on the site. There was not any sign of damage or disturbance to our car during its stay on site.
CAROL W. | Overall ExperienceIt was good in terms of value for the money. If you rent there, ask for a unit with a full garage door, as not all units have them. Mine only had a small door similar to a house entry door. However, I was disappointed that they don't offer partial refunds for closing out the unit a week after the billing date. I would have closed out the unit two weeks earlier if that was an option.
DANIEL ROBERT S. | Overall ExperienceThey will steal your money
JIMMIE S. | Overall ExperienceStaff at this location are very professional friendly and helpful.
MICHAELE M. | Overall ExperienceHailey is very unprofessional. She is rude. She gives people incorrect information, and talks to people like they are bothering her. I will NEVER do business here again.
AMY C. | Overall ExperienceSECURITY gate doesn't work and general public has access to property. After 2 months of rental, rate was increased and that's when I cancelled. Staff is friendly but you need to have better business practices.
(LAURIE) DALAURIS K. | Overall ExperienceAfter being told I would not be given a pro-rated refund, I informed that I would keep my unit until the last allowable day. The person working in the office stated that refunding my payment since I was only estimated to be out of the unit 4 days after payment. Owner (per office worker) failed to reply to her on numerous attempts. I was just planning on keeping the unit since I was not getting anywhere with the property manager. (Additional 4 messaged left by call center.) I took my lock to the other authorized (and previously set up before deployment) user so that my children and her could use the paid unit until the last day. Got a notification email that I was moved out. Returning to the unit, the facility had placed a lock on my unit that rendered it unusable to me. Stopping back in the office, the worker again made several attempts to get a hold of the manager (since she could not find any of my paperwork) who stated If I wanted to keep the unit, I would have to fill out new paperwork and pay for the time, I had already paid!!! Manager stated I voided my lease agreement by removing my lock. Property manager is a snake! Deployed single father, and could of used the approximately 95 pro rated refund or use of my unit for the remainder of the paid month. I have had multiple units at this property and referred a couple of friends when it was Your Space self storage. Observed numerous shady things after it was renamed to Division Avenue Self storage. (Rate hike after new management, subleasing the old office in the middle to someone living there and partying, people living in units with numerous cats, trash everywhere, no security gate, bad rodent issues in units. (I used to do pest control and gave free advice and pointed out numerous structural flaws (gaps, poor framing, etc.) They have bait boxes screwed to the studs inside the units. Your not supposed to attract rodents to come inside the units with a food source....smh I repaired my unit by fixing these problems myself by applying expanding foam and rodent tincats by overhead doors. I attempted to come to a reasonable agreement with the office worker who was also frustrated about being ignored by her attempted calls to the manager as well as not being able to find any of my customer account paperwork. I spent a lot of my time I was on leave dealing with this property manager who hid behind snide emails equating to an experience of "idgaf about you, I made my money off of you, now it's time for the next sucker." I do not recommend this property under the current owner. They took advantage of this deployed single father of three kids. Dealing with all the covid crap is difficult enough, and businesses like this certainly do not care for their customers.
ANTHONY R. | Overall ExperienceThe staff was horrible, tried to charge me for things that was there before I moved in. Plus tried to charge me to move out. I would not recommend this specific location to anyone.
DAMARIO R. | Overall ExperienceConvenient, a little pricey, but we'll maintained facility. Always felt secure because someone was on site.
DORIS GAILE V. | Overall Experience