Not happy with having to drive 3 hours to pick up the trailer. Only to take it back to Victoria where my storage unit was. When we arrived to the facility it was closed. I had a random person give me a phone number to the manager. Ridiculous in my eyes. Then check out of the storage unit 15 days early and get $0 discount for checking out early. Your company really disappointed us. Dave
Dave W | Overall ExperienceSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage en Victoria
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I wish someone would have mentioned the added fee if you after 2-3 months. I would have made other arrangements to store my items. I feel the access hours should be available to someone 24hrs a day. It’s our belongings and should be able to access later than 7pm or have less restrictions.
Jean S | Overall ExperienceTrash and dirt. Some of the trash, laying about when we moved in, was still there when we moved out a month later. Low prices however.
MARTIN D | Overall ExperienceHelpful and friendly
simon b | Overall ExperienceThere is no lighting inside the unit. The ramp into the building is very bumpy, difficult to pull cart over. There is not door stop to hold door open while wheeling the cart through. There is no restroom that i could find.
MARTIN D | First ImpressionsIn a million years I would never have thought that I would be singing Uhaul's praises at the Topaz location in Victoria, British Columbia, Canada. It's just a storage facility...but I was wrong. Uhaul at Topaz location was like a family. The team at the Topaz location were so incredibly helpful, pleasant and a joy to do business with. Thank you for excellent customer service. Tracy Richardson
Tracy R | Overall ExperienceStaff were extremely helpful. But the cost is prohibitive.
Nick R | Overall ExperienceThank you, the staff were very kind.
MICHELLE H | Overall ExperienceGreat helpful staff .
simon b | First ImpressionsStorage locker was clean but I did not get a free lock I used my own. Locker was well maintained.
DIANA M | First ImpressionsIt is possible for someone to break into certain units. However, U haul recommends that you not leave valuables in the lockers.
Jason B | Overall ExperienceExceptional service Kind. Attentive. Efficient.
NAOMI K | Overall Experience👍
jeff e | Overall ExperienceI wanted a ground level and said it was ground level. It was not ground level, we had to go up stairs. I was not impressed at all.
Dave W | Online Move InNo staff around to answer any questions.
Doreen P | Overall ExperienceUnit was a dungeon. No lighting and hit my head on the low beams every time I went in. Website said unit was open until 8pm. We arrived at 5:15 one night. They told us we had 15 minutes before closing. When I asked how that can be I was told the manager decided that they didnt want to have it open past 5:30. Finding trolleys to use is a task. The auto double doors are never operative so you either find someone to open them or you have to put the trolley through the narrow "man-door". I had a Container ($100/month, which was all busted up when I got it homeAND they called me on the way to pick it up to tell me I had to buy my own wiring harness for it because they didnt have one on the trailer!) , and I had this unit ($300/month) and I will never use UHaul storage again. Cheers.
Shane S | Overall Experience