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Thaddeus B. | Overall ExperienceSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage of Victoria
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Idk where to even begin their extremely rude, they are reckless driving through the parking lot they constantly change the hours of which they operate, it's very poorly maintained, low security any one can just get in their, they kicked us out for feeding are service dog inside and because we supposedly slept inside on camera and when I asked him can I see the footage he refused to show Me and told me to pack my stuff I have 72 hours so we did that and since we are homeless we had no where to bring are stuff a friend offered to store are stuff for us for a few days in his locker he had one in the facility as well and the minute the staff found out he was doing this they told are friend who was helping us that he has to leave as well and that he has 72 hours and when we questioned him he said we where banned from the building and not just that he said we where banned from all of uhaul. And when I called up uhaul customer service they said in fact that I was not banned from all of uhaul and that they have never heard of a manager being able to ban any one from all of uhaul. And it was just terrible.
Malcolm C. | Overall ExperienceI cant recommend this facility based on the facts that unlike other places there is zero storage insurance and you dont prorate if vacating mid month
Richard S. | Overall ExperienceHorrible service. Lazy petulant employees. Dishonest disorganized management.
Philippe h. | Overall ExperienceThe online process is very convenient and helpful with clear instructions. The unit did not have a key inside when I arrived but I was able to get one from the front counter after which I was able to move in my first load of belongings. Unfortunately, no one had informed me that the facility would be closing at 6:55PM instead of 10:00PM and when I attempted to drop off a second load the doors were locked, leaving me to wait all night until 5:00AM when access hours are supposed to be able to start. I waited until 6:00AM and the facility still hadn't opened at which point I had to leave for work and still have never gotten a response to my email regarding access hours so that I might be able to plan accordingly. Hopefully they are open regular hours again soon or make it clearer for customers when they will be accessible.
Dayna H. | Online Move InI used U-Haul on Topaz Ave. Victoria from March 2023 to August 2023 to store furniture while I prepared my house for sale. On one of the very many trips to buy boxes and other packing supplies, I gave notice that I would be moving my things out of the locker on Aug 29. I moved. But then my card was charged $178.00 for Sept. for the locker. I tried to call but the line was always busy or I was placed on an endless hold. I finally reached someone at the US call centre. This individual could see a note on my file saying I was ending my locker rental at the end of Aug. He said he would leave a message for the U-Hall Centre to call me to refund the over charge. No one called. I kept trying to call. Put on hold for hours. Left messages. No one called back. Spoke with staff who listened and said they would have someone get back to me. No one did. Meanwhile I was charged again $178.00 for October. Kept trying to reach someone (I'd moved out of Victoria.) Finally when in Victoria I went there in person. They said again someone would call me. No call. Charged yet again for Nov. $178. I have now been overcharged $534 and no end seemed to be in sight. FINALLY I got thru to a staff person last week and insisted that the manager Suni call me. Someone called Sat. night - I missed the call - and then I received this email saying they were refunding me for $356.90 - two of the three months. UGH. I tried to call again. Zip. Then the corker I received an email saying, "Sorry to see you go." LOL. No kidding. So sorry you've overcharged me for three months after I did go, taking my lock. Leaving the door hasp open. They wanted me to write a review. I told the manager to refund me the remaining month or I would write a review. Nada. PLEASE U-HAUL tell me you have terminated our agreement AND REFUND ME the remaining $178. THIS IS TERRIBLE CUSTOMER SERVICE. Beware if you should rent here that they are too busy to provide any level of customer service and you, like me, could face a ridiculous time suck just trying to get them to rectify their mistake and STOP BILLING ME, for Pete's sake! Oh and Nov. 19 was NOT my move out date, no matter what you say. UGH. PLEASE GIVE ME THE REST OF MY REFUND NOW!
Jane Z. | Overall ExperienceThe staff were not helpful, the hours changed without posting the changes until weeks later. I came to get my locker 30 mins before they closed and they told me to come back another day. I made them actually help me. I reserved a unit on the first floor, they had given it away to someone else so I had to get one on the second floor. Start to finish it was a terrible experience. Glad to be out of there.
Derek Y. | Overall ExperienceI have two unresolved complaints which the local office seems unwilling to even address with me.
Alan M. | Online Move InHorrible experience all around. We had originally booked a 26 foot moving truck for 3 days. This would allow us to move/store our stuff while moving to our new place. This 3 day rental was shortened to 10 hours. With no apology or 50 dollars as promised we are now forced to rent a storage unit and several 24 hour rentals of smaller vehicles… it has cost us 4 times the price and will be double the work…. After waiting in line I was told by reception that our rental of a 20 foot storage room that we had reserved was not actually available. Instead only a 15 foot storage room was available. I was told I had to check in online. I left the line and attempted to do this. The website did not work. I had to re-line up and check-in in person. We were told that a man would show us to our room. He was unaware which room we were getting so we had to wait while he figured it out. When we got our room it was very dirty and smelt like mold. It is not a secure room at all. The walls are made of thin plywood and there is no ceiling. Only chicken wire that could be ripped off with bare hands. It is a not even a secure building as people were walking in an out of a garage door that was left open. I will be sure to warn all my colleagues and friends of this uhaul location and once this move is done we will not be back.
Andrew B. | First ImpressionsRented a Uhaul storage unit for the past year along with 2 - 1 way truck rentals from the Topaz, Victoria location. No issues at all with any of the rentals. Recommend this location to those needing a storage unit or moving truck.
Robert C. | Overall ExperienceMy only issue was the hours that I could access my locker. Considering that these are indoor, it is completely understandable.
Lora L. | Overall ExperienceVery friendly and helpful staff, who helped people kindly and quickly
Sarah N. | First ImpressionsThousands of dollars worth of my things were stolen and the management did nothing to compensate me or help the situation. Very disappointed with the lack of customer service and respect at this place.
Tessa B. | Overall ExperienceI loved walking into the spacious storage space that smelled fresh and clean instead of musty and dirty! I love envisioning my belongings in this lovely space and knowing that it is accessible for me to return to to add more items in the future. Thank you so much!
Brigitte R. | First ImpressionsI called to reserve a trailer & storage unit, when I arrived at the Victoria location they told me they didn’t have my reservation, even though I had a confirmation email indicating I did? They told me I booked on line & they didn’t have the reservation. I then paid for a new unit as they said they didn’t have my reservation. The hours on their website indicated they were open until 10:00pm when I returned to the location to drop my furniture off it was closed! I called the corporate office looking for clarification they said that location was closed & I couldn’t access my storage locker! I had to pay for a hotel & had to return in the morning. Months later I get a call from the office indicating that I owed them for additional locker? They also threatened me including they are putting a lock on my storage locker until I pay for the 2nd locker! This company is absolutely ridiculous & poorly run! The communication between their employees is horrible & now they’re trying to charge me for a second locker, despite them not having my reservation. I will never use the company again!
Jennifer P. | Overall Experience