The place is clean and the rates are reasonable, but the office staff isn't very knowledgeable. When I opened an account, the information was entered incorrectly and I was overcharged. Later, when I stopped by the office to ask a question, the staff person was sitting outside, talking on the phone, and didn't see me walk past her and enter the office. I had to go back outside and get her attention. When I closed the account, the computer died and needed rebooting twice. Once it was finally running, I had to tell the person at the counter how to access the reservation software, as well as help her navigate it. I was owed a refund for the last month's rent, but was told the only person who could do that was on vacation and that I would have to ask again later. They are very nice and accommodating there. They just maybe need to train their desk staff a bit better. And invest in new office equipment.
Melanie Mccree | Overall ExperienceSalmon Creek Mini Storage
1905 NE 117th St, Vancouver, WA 98686Customer Reviews
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The place is clean and the rates are reasonable, but the office staff isn't very knowledgeable. When I opened an account, the information was entered incorrectly and I was overcharged. Later, when I stopped by the office to ask a question, the staff person was sitting outside, talking on the phone, and didn't see me walk past her and enter the office. I had to go back outside and get her attention. When I closed the account, the computer died and needed rebooting twice. Once it was finally running, I had to tell the person at the counter how to access the reservation software, as well as help her navigate it. I was owed a refund for the last month's rent, but was told the only person who could do that was on vacation and that I would have to ask again later. They are very nice and accommodating there. They just maybe need to train their desk staff a bit better. And invest in new office equipment.
Melanie Mccree | Overall ExperienceImagene is the BEST!! Thanks for always finding ways to make things happen. If/when there is a need for storage in the future either for myself or anyone else, you'll be my top recommendation. Thanks again! :-)
Amber Brown | Overall ExperienceThe staff was great, the location was good. There weren’t enough trees in the area to cool it off in the summer and In the winter there were gutters right outside the units which I imagine they’ll be a lot of mice and rats during the winter. Too expensive especially for these older factors.
Ramona Linderoth | Overall ExperienceStaff was extremely helpful and was delightful to use this facility
DANIEL DIERS | Overall ExperienceEmployees were very friendly and helpful!!
Tamara Martinez | Overall ExperienceGreat facility. Always well maintained and secure
DOUG MOYER | Overall ExperienceI have used Salmon Creek Storage Facility for several years. I have been very satisfied with the condition of the facility and ease of access. The staff have always been very helpful.
PAUL MITCHELL | Overall ExperienceWhat a wonderful experience from start to finish!
Erika Secrist | Overall ExperienceA very clean facility with a friendly staff. What more could you ask for?
David Degner | Overall ExperienceGreat experience. Staff were always helpful and made things easy.
JEFFREY MOZZOCHI | Overall ExperienceI’m dissatisfied w Uhaul and their very poor communic around this one mo free storage offer. Vancouver is too far from our home, but Longview (our how me) has no full size storage units avail.
JOANNA RAMEY | ReservationNice people. I needed outdoor 5x10 and they did not have one available. The agent called everywhere to help me find one. I would rent in the future.
Richard Wlilliams | Reservation